Anybody bought Brandstar AP phones and claimed warranty before? Is the claim process smooth or troublesome with lots of ding dongs? Thanks for sharing

how much the different between AP and ori set?

Check this http://forum.lowyat.net/topic/857577

suck lol. i sent my phone for 1 month d. now still havent repair yet.

ap is take longer time if the board problem..

they dont have technician?
or dont have motherboard?

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Added on September 23, 2011, 4:37 pmIf any shop or AP company try to do something funny, here's something you can do.

1.Ministry of domestic trade, co-operative and consumerism tribal tuntutan pengguna
2. National Consumer Complaint Center pusat khidmat aduan pengguna

a few people told me they've tried it and percentage of customer win is very very high..provided you have a case la
our awareness about consumer right is very very low compared to developed nation
I think its time for customers to step up

This post has been edited by raul88: Sep 23 2011, 04:37 PM

this post is a customer feedback towards directd / Extrovest Communications Sdn. Bhd./Brandstar.
the original posts along with tracking data of the whole incident were deleted by mod.

during a recent RMA attempt, directd confiscated my original receipt and replaced with a re-printed official receipt, with additional terms attached.
The new clause now include warranty void disclaimer on LCD screen as well, on top of “rooting”.
directd claimed he informed the first-hand owner of my set about “rooting voids warranty”, but i highly doubt if he informed the first-hand owner against the LCD screen warranty disclaimer, which weren’t printed on the original receipt.
the phone came back without any directd warranty seal pealed off and unsealed.

i am sending my phone to Samsung service center for repair, and have them capturing prove if there’s any unnecessary alteration done to internal component of the set, including the LCD.

i acknowledge the fact that the device was rooted before thus RMA is rejected, i’m thus absorbing the repairing cost on my own.

i condemn the business practice of directd to alter the official receipt and terms of a Closed Deal.

Prove, quoted from directd’s now deleted thread:

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Added on March 22, 2012, 1:52 pmi reckon that my initial complain in the sales thread was removed due to, "Refrain from jeopardizing sales unnecessarily. However, you are encouraged to raise an alarm if you strongly believe a potential fraud is about to take place. Alternatively, report the post." without notice.

that it seems that the forum only allows positive feedbacks, but not negative feedbacks.

This post has been edited by mikimiki: Mar 22 2012, 01:52 PM

mikimiki, dont be so naive please. do you think the mod simply deleted all the post just because it's a negative feedback?
we have seen that mods does take into account all the feedbacks and act on it.
what you are doing now, is like people who judged guilty by the court, then try to perform a riot on the street.


btw i just notice this thread, thanks to mikimiki comments. so it's good to see feedback from all regarding brandstar warranty. we will take all comments as a platform for us to improve our service. thanks!!

sharing facts is naive?
i'm quoting your response and reply to showcase forumers your attitude.
thanks for reminding me to make this a case in Dispute.

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Added on March 22, 2012, 3:52 pmit's been confirmed by the mod that the post in sales thread was removed for this following rule:

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Added on March 22, 2012, 8:10 pma Dispute is opened at:
http://forum.lowyat.net/index.php?act=ST&f...0#entry49944136

Details of the complaint :
i received a PM from directd on 22/3/2012 4.12PM denoting the following:


i’ll refrain from making further comment, but will make available all available proves/transaction/communication for the purpose of the processing of this complain.

This post has been edited by mikimiki: Mar 22 2012, 08:10 PM

I have a nightmare exp with this company too...

Deleted.

This post has been edited by Gurvin Abruzzi: Sep 16 2012, 01:55 AM

This Brandstar is mainly under the seller DirectD. Not a good seller in my opinion. Reason:
- Does not reply to my PM or message
- Whatever written on his Lelong products such as free gift and etc, is different when asking directly from him (means in Lelong say got this and that, when dealing with phone cos going to buy, he will say no this and that)
- and the problem mention by mikimiki on top, is a big issue
- DirectD is the guilty part, and mikimiki voicing his real exp, but DirectD want to sue him. LMAO...

End of the day, do not buy from this to avoid risk. There are many many more better sellers in LYN. I can recommend some if you need.

i wonder what happened to mikimiki case...?!?

luckily my friend referred me to check this thread, i almost going to buy a phone from directD.. now i have to think twice and think wise, should i save a few bucks but taking up such a risk.

haih... i been encountered similar issue with one of the biggest company in USA before..
the way they served customer is very very bad...

price also no same state at lelong......

add rm 100 etc, sales staff very lc 1 say our phone already cheap, if complain the prices go maxis and digi get lah,

deng

wah, quite bad experience.

no explaination and trying intimating Ts.

Conclusion brandstar sucks

i think all ap same