this post is a customer feedback towards directd / Extrovest Communications Sdn. Bhd./Brandstar.
the original posts along with tracking data of the whole incident were deleted by mod.

during a recent RMA attempt, directd confiscated my original receipt and replaced with a re-printed official receipt, with additional terms attached.
The new clause now include warranty void disclaimer on LCD screen as well, on top of “rooting”.
directd claimed he informed the first-hand owner of my set about “rooting voids warranty”, but i highly doubt if he informed the first-hand owner against the LCD screen warranty disclaimer, which weren’t printed on the original receipt.
the phone came back without any directd warranty seal pealed off and unsealed.

i am sending my phone to Samsung service center for repair, and have them capturing prove if there’s any unnecessary alteration done to internal component of the set, including the LCD.

i acknowledge the fact that the device was rooted before thus RMA is rejected, i’m thus absorbing the repairing cost on my own.

i condemn the business practice of directd to alter the official receipt and terms of a Closed Deal.

Prove, quoted from directd’s now deleted thread:

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Added on March 22, 2012, 1:52 pmi reckon that my initial complain in the sales thread was removed due to, "Refrain from jeopardizing sales unnecessarily. However, you are encouraged to raise an alarm if you strongly believe a potential fraud is about to take place. Alternatively, report the post." without notice.

that it seems that the forum only allows positive feedbacks, but not negative feedbacks.

This post has been edited by mikimiki: Mar 22 2012, 01:52 PM

sharing facts is naive?
i'm quoting your response and reply to showcase forumers your attitude.
thanks for reminding me to make this a case in Dispute.

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Added on March 22, 2012, 3:52 pmit's been confirmed by the mod that the post in sales thread was removed for this following rule:

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Added on March 22, 2012, 8:10 pma Dispute is opened at:
http://forum.lowyat.net/index.php?act=ST&f...0#entry49944136

Details of the complaint :
i received a PM from directd on 22/3/2012 4.12PM denoting the following:


i’ll refrain from making further comment, but will make available all available proves/transaction/communication for the purpose of the processing of this complain.

This post has been edited by mikimiki: Mar 22 2012, 08:10 PM