QUOTE(mIssfROGY @ Jun 9 2010, 12:54 AM)
walau all i know is dont do BT with HSBC.....every month i need to calculate how much i need to pay because dunno which smart alec in hsbc build such stupid system that states the whole BT amt + retail txn as my final amt instead of telling me much exactly i have to pay every mth. For some reason its charging me interest eventho i am paying the supposed amt everymonth. Everymonth i have to call hsbc to waive off the interest because of this.
This month i nearly got a heart attack. A Customer Service from HSBC told me that from June 1st, watever i pay to HSBC will be used to cover my WHOLE BT Amount 1st which is lets say i BT over 20k, all monthly payments made will be deducting ONLY the BT amt. So until i finish paying my BT, my retail transaction will not be deducted and will be charged the normal interest rate which is 17%! i was like shouting at her....ARE U SURE? THen tell me y i do a BT with HSBC for? its like DAYLIGHT robbery lor. She didnt even listen to me and keep toking n toking n toking that its HSBC new rule.
geez....nearly got a heart attack. goodness.....tell me this is not true. Later i call twice again and got confirmation that watever monies i pay to hsbc, will clear my Divided BT amt 1st, then my retail. Not wait until i clear the whole BT 1st. HSBC should really checkup on their customer service manz....telling ppl the wrong info. I nearly cut my card there n there. But i am planning to cut oredi la after i kautim my BT....so dem hectic HSBC making me calculate the amt to pay every month!
QUOTE(gkweng @ Aug 9 2010, 10:24 AM)
I have the same situation like you. For the past 2 months have to call to their CS and request to waive the interest.

I also have the same issue with UOB BT, lastly I shoot one email to BNM to look at this issue..
Just an advice, next time when doing BT, make sure you choose bank that will create a separate account for BT..if join in one card, you'll end up like us...any retail purchase will not be deducted as long the BT is still outstanding (thus u kene finance charge on the Retail, as Retail purchase consider outstanding like foreverrrrrrr)