Broadband provider
ISP/package: Streamyx 512kbps (RM66)
Location: Johor, Kluang
Have you called your ISP's helpline?:
Yes

Personal equipment
Modem: TP-link TD-W8901G
Router: Same as above (2in1)
Firewall used: none

Problem details
First occurence of problem: It happens during anytime that i connected to internet, it is just disconnected from the internet (win 7 there the connection appears a yellow triangle with !, diagnose via windows troubleshooting and it shows DNS server is not responding
Problem frequency: the shortest time in between is about 15 minutes, and the longest time is around 5 hours
Problem description: Every time disconnected, I have to restart my modem and it will re-connect back to internet, it is frustrated while you are playing online game (in a dungeon but you never know that if you can complete the dungeon without DC or not)
I had got TM technicians come and they can't find any problem with the line in my home, and Im not sure that whether it is my modem problem as I do not have spare modem to test.



here come the status of the modem and the connection...

does anyone know any possibility?

MOD:
here come the system log when the net was down:

7/1/2011 16:4:23> Call drop because echo reply not received in time
7/1/2011 16:4:23> SNMP TRAP 2: link down

update 2 (7th July 2011)

I managed to borrow a TM modem from my friend and test, and the second modem is also facing the dc problem as it stated the same error "call drop because echo reply is not received in time"

I have called tm again and ask the CS girl to reset my port, the problem seems unsolved still.
Can anyone give me some suggestion on what should I do and how should I do?

please

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Added on July 7, 2011, 3:10 pmanyone helps?
please

This post has been edited by terrence_my: Jul 7 2011, 03:10 PM

I am having the same problem as well, anyone has any idea abt this?

Me also same problem. Mine 4 Mbps summore. Sien la.

This post has been edited by Agatheiz: Aug 18 2011, 05:50 AM

same, initially i tot is modem, but its tm

ur line attenuation is low
Try to connect it directly to the main output of you line, remove the phone cable also. make sure you plug the modem only.
Do 2 test one with a splitter and one without the splitter and Screenshot the DSL Status Result

huh? but according to the pinned post:

http://forum.lowyat.net/topic/222851

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
> 20dB and below is outstanding
> 20dB-30dB is excellent
> 30dB-40dB is very good
> 40dB-50dB is good
> 50dB-60dB is poor and may experience connectivity issues
> 60dB or above is bad and will experience connectivity issues

my line attenuation is good enough (or it shall be excellent?)
btw, I changed splitter, cable, whatever I can change even modem yet the problem is still there.

During disconnection, I can just plug out the tel line and plug in back to get reconnect, If I left my modem without doing anything, it won't reconnect, any helps?

I was just thinking that it is TMNUT side problem and they might fix it soon, therefore I didnt call 100 since last calling... somehow... It doesn't fix itself the problem hahaha... luckily I temporary away from the online game and just do normal surfing XD

This post has been edited by terrence_my: Aug 19 2011, 01:26 AM

Hey guys, my issue has been resolved!

Here's my case.

I called TM 2 days ago. At first an agent helped me to reset the port. But then a lady from L2 called me again to inform that they noticed issue was still persist even port reset. On yesterday, TM gave me another call that they changed the cable outside n ask me to try again. Guess what? I no longer having dc problem anymore! I can even surf youtube without the need to wait for buffer now! (of coz, still hv to buffer a bit for 720p above lol.. )

tips: verify the cause of dc is not from your side 1st before calling them (I changed cable, splitter, even new modem for the headache dc issue.. ) this would skip a lot of unnecessary questions/lame troubleshooting. It helps to save a lot of time for both side to detect the root cause and take immediate action. The technician dont even come to my house and my prob was fixed

Cool, congratz, i am gonna give them another call in the following few days =D

for ur info i got problem with my streamyx line before, low attenuation i ask my mom calling their friend changing DP port. this job can make by TM wiring contractor not streamyx installer

I called again since the problem occurred for almost 2 months and still exists.
The CS girl seems can't understand mine "frequently disconnection" and ask me to do internet not available troubleshooting and reset the port, after long long lame troubleshooting I realised that she misunderstood my problem then I stopped her and explained the details, and then she only knows what problem I　am having and finally ask technicians to check the region hardware but not come to my house. thanks god... hope this solve soon

happened to me 2x and it was contact problem at the box at my neighbourhood... initally TM blamed my house line..crap..! now using Maxis BB RM48 - no 'buffering' problem anymore..sudah sunat!

How about mine?Is it okey to upgrade from 1 to 4mbps ?

for your case, i think that u cant get 4mbps.
FYI, 6 SNR will be decreased every 1mbps speed. correct me if i'm wrong
<15 Snr, you will facing frequent disconnection.

This post has been edited by theberry: Feb 15 2012, 11:22 AM

Did you mean the connection must have the higher SNR than now?

Now, I'm in 1mbps, the dl speed would always between 0.88 - 0.95