Broadband provider
ISP/package: Streamyx 512kbps (RM66)
Location: Johor, Kluang
Have you called your ISP's helpline?:
Yes

Personal equipment
Modem: TP-link TD-W8901G
Router: Same as above (2in1)
Firewall used: none

Problem details
First occurence of problem: It happens during anytime that i connected to internet, it is just disconnected from the internet (win 7 there the connection appears a yellow triangle with !, diagnose via windows troubleshooting and it shows DNS server is not responding
Problem frequency: the shortest time in between is about 15 minutes, and the longest time is around 5 hours
Problem description: Every time disconnected, I have to restart my modem and it will re-connect back to internet, it is frustrated while you are playing online game (in a dungeon but you never know that if you can complete the dungeon without DC or not)
I had got TM technicians come and they can't find any problem with the line in my home, and Im not sure that whether it is my modem problem as I do not have spare modem to test.



here come the status of the modem and the connection...

does anyone know any possibility?

MOD:
here come the system log when the net was down:

7/1/2011 16:4:23> Call drop because echo reply not received in time
7/1/2011 16:4:23> SNMP TRAP 2: link down

update 2 (7th July 2011)

I managed to borrow a TM modem from my friend and test, and the second modem is also facing the dc problem as it stated the same error "call drop because echo reply is not received in time"

I have called tm again and ask the CS girl to reset my port, the problem seems unsolved still.
Can anyone give me some suggestion on what should I do and how should I do?

please

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Added on July 7, 2011, 3:10 pmanyone helps?
please

This post has been edited by terrence_my: Jul 7 2011, 03:10 PM

huh? but according to the pinned post:

http://forum.lowyat.net/topic/222851

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
> 20dB and below is outstanding
> 20dB-30dB is excellent
> 30dB-40dB is very good
> 40dB-50dB is good
> 50dB-60dB is poor and may experience connectivity issues
> 60dB or above is bad and will experience connectivity issues

my line attenuation is good enough (or it shall be excellent?)
btw, I changed splitter, cable, whatever I can change even modem yet the problem is still there.

During disconnection, I can just plug out the tel line and plug in back to get reconnect, If I left my modem without doing anything, it won't reconnect, any helps?

I was just thinking that it is TMNUT side problem and they might fix it soon, therefore I didnt call 100 since last calling... somehow... It doesn't fix itself the problem hahaha... luckily I temporary away from the online game and just do normal surfing XD

This post has been edited by terrence_my: Aug 19 2011, 01:26 AM

Cool, congratz, i am gonna give them another call in the following few days =D

I called again since the problem occurred for almost 2 months and still exists.
The CS girl seems can't understand mine "frequently disconnection" and ask me to do internet not available troubleshooting and reset the port, after long long lame troubleshooting I realised that she misunderstood my problem then I stopped her and explained the details, and then she only knows what problem I　am having and finally ask technicians to check the region hardware but not come to my house. thanks god... hope this solve soon