I had bought Daikin 1HP air cond R22 inverter last 2 years...
The air cond was not working recently early of May 2014.
I called up wireman & air-cond technician to check the problem. They both suspect that the compressor failure.
Then lodged complaint report to DAIKIN & wait for replacement of new compressor.
After few days, no news, complaint again then Daikin so called technician(Sub-Con) called me & make appointment to fix this up.
Once they came, check this & that end up told me that compressor failure. Have to make another appointment to change compressor.
I asked them why not you bring compressor & tools in order to finish the job since you get complaint about the compressor failure before you come.
They didnt answer me...Then wait for few days until they called me & said wanna come replace compressor without making any appointment earlier...
After they came & replace the compressor then the problem still exist. the ELCB/MCB keeps stripping(turn off) whenever try to on air cond.
So they said might be the PCB problem, not the compressor problem.
End up they said need to bring equipment to test PCB board. They claimed that since they replace 1 new compressor for me, they will charge RM 300 for installation fee. If next appointment they find out outdoor PCB board failure, they going to charge me another RM 6xx for spare part, end up i need to pay RM 9xx. I get frustrated & asked them to leave out of my place coz why not professional detect the problem since 1st day until after compressor replacement only said might be another problem & need me to bear the cost of compressor installation?
I fed up & got called up DAIKIN klang valley manager & complaint this issue, if they insist want me to bear the cost, i will sue them!
28/5/2014-Finally the manager called me up to settle this issue by just pay RM 160 for checking fees without bear the installation fee.
I told him i will pay if their so called expertise can come & check properly,tell me the problem & quote me price.
We both agreed to settle by this way, so i wait for their support team to call me again!
Then later on the manager sms me whether anyone call & make appointment with me? I feedback him none...then end up the story, he never feedback to me anymore until the next morning (29/5/2014) i message this so called manager telling him i lose my patient already & decided not to wait them anymore...
Will get a new air cond (definitely no more DAIKIN) & hope that they dont disturb me & waste my time anymore.
I learn few lessons from this incidence.
1) DAIKIN might be good reputation globally but definitely not because of QUALITY (In Malaysia) - $ that u paid doesnt mean what u will get(poor QC on PCB doesnt last longer than my other air cond(other brand)
2) DAIKIN after sales service is DAMN poor in Malaysia. - DAIKIN technician at least need 4 times visit at my place in order to complete the service (my case)
3) The price for spare part is not cheap - RM 6xx for outdoor PCB
Hope everyone can read my true story & judge it before take consideration whether wanna choose this brand!!!
May 30 2014, 12:36 AM
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