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> [IRRESPONSIBLE SELLER]fariq_azad, Bought a faulty laptop

elblink
post Oct 14 2011, 11:27 PM

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QUOTE(BlastPadt @ May 24 2011, 12:58 PM)
Thanks for the advice, I did ask, he verbally giving me 7 days.. Thats why i m being cheated as he told me HP laptop charge slowly . I learn a lesson, thats why i m here to notice everyone, DO NOT BUY FROM A CHEATER THAT GIVING ALL KINDA PROMISES BEFORE YOU BUY AND ALL KIND OF EXCUSE AFTER YOU BOUGHT. This person i m mentioning is fariq_azad. Don't buy from him or you will regret as what I m now.
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"Did the seller give TS 7 days warranty verbally?"

IMHO, that is the gist of the whole issue.

If Yes, then the seller needs to be more responsive & responsible.

If No, then consider it is the buyer's bad luck in this purchase.

However if the seller can be more tactful in his response, I believe TS will have a better time and not to be so worked up.

This post has been edited by elblink: Oct 14 2011, 11:27 PM
fariq_azad
post Oct 17 2011, 03:23 PM

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From: Pee Jay...


QUOTE(elblink @ Oct 14 2011, 11:27 PM)
"Did the seller give TS 7 days warranty verbally?"

IMHO, that is the gist of the whole issue.

If Yes, then the seller needs to be more responsive & responsible.

If No, then consider it is the buyer's bad luck in this purchase.

However if the seller can be more tactful in his response, I believe TS will have a better time and not to be so worked up.
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its getting tiresome but I believe a person must defend himself if he believes that he is right.

so here we go again.

I did not give any such warranty. Most if not all the stuff I let go here are DOA. Proof is in the original sales thread (in which I have never edited) and also in the many many many previous sales threads in which I have made it a POLICY (means I have made it a principle of mine) of DOA.

But I do acknowledge that it is bad luck (mostly on my side). Till today I still wished that TS had opted to cancel the deal (which I have offered since a miscommunication occurred prior to the deal)

I do regard this thread a form of defamation on my part and I do hope not just "buyers" but also other "sellers" here at lowyat can learn from this ordeal.

(reason why I keep "bump"ing a thread that tarnishes my Rep. and even link it in my signature)

Al-hamdulillah, I have learnt a valuable lesson from this.

For those that have chosen to deal with me even after reading this, I really appreciate your trust, may you enjoy your gadget and I thank you.

This post has been edited by fariq_azad: Oct 17 2011, 03:24 PM
-Ax-
post Oct 21 2011, 08:08 AM

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after this for sure tons of ppl gonna sell faulty laptop and claims very good no problem laptop.then cakap2 manis sket dgn buyer,kasi cair sket make ppl believe its a good item...
after the item was sold n 'kantoi' faulty...just run n run...sit in front pc act innocent..
fariq_azad
post Oct 21 2011, 12:26 PM

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QUOTE(-Ax- @ Oct 21 2011, 08:08 AM)
after this for sure tons of ppl gonna sell faulty laptop and claims very good no problem laptop.then cakap2 manis sket dgn buyer,kasi cair sket make ppl believe its a good item...
after the item was sold n 'kantoi' faulty...just run n run...sit in front pc act innocent..
*
hmmm susah mau cakap lorrr. tak baik cakap macam tu... kalau bercakap memamng ler kena sopan santun, bukan nak kasi cair bhai just to make new friends. Takde nak "make people believe" or "kasi cair".

Tak perlu semua tu.. ITEM dah ada DEPAN MATA. boleh test on the spot. tapi kalau kita diam nanti org kata kita tak friendly pulak kan?

I hope as a seller you will never have to be in my position.

thanx for yer comment biggrin.gif (anymore trolls?)


sirknieghf
post Oct 21 2011, 05:27 PM

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QUOTE(the golden sukuk @ Aug 12 2011, 06:08 PM)
In Islamic retailing, in when a consumer buy goods form seller, there will be a compulsary assurance of the product for 3 conservative days for any defect - in the other words, the seller MUST provide 3 day warranty - to make sure there is no defect
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+1
elblink
post Oct 21 2011, 08:08 PM

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QUOTE(fariq_azad @ Oct 17 2011, 03:23 PM)
its getting tiresome but I believe a person must defend himself if he believes that he is right.

so here we go again.

I did not give any such warranty. Most if not all the stuff I let go here are DOA. Proof is in the original sales thread (in which I have never edited) and also in the many many many previous sales threads in which I have made it a POLICY (means I have made it a principle of mine) of DOA.

But I do acknowledge that it isĀ  bad luck (mostly on my side). Till today I still wished that TS had opted to cancel the deal (which I have offered since a miscommunication occurred prior to the deal)

I do regard this thread a form of defamation on my part and I do hope not just "buyers" but also other "sellers" here at lowyat can learn from this ordeal.

(reason why I keep "bump"ing a thread that tarnishes my Rep. and even link it in my signature)

Al-hamdulillah, I have learnt a valuable lesson from this.

For those that have chosen to deal with me even after reading this, I really appreciate your trust, may you enjoy your gadget and I thank you.
*
This is a more courteous reply than the earlier ones.

Most sellers would prefer to keep away from being disputed but fariq_azad came up and stated his viewpoint and place this dispute thread under his siggy.

This shows Character in the seller and I believe fariq_azad intends to do long term business in lyn.

By the way I have not bought anything from him before nor I get anything out from him by stating my opinion.

I do empathise with the buyer TS as it is Super Frustration when within 24 hours the item is already not working up to expectation.
Moreover TS spent time and additional cost trying to rectify the problem.

I believe it was a Miscommunication of Expectations between 2 parties that caused the frustration in TS.

This post has been edited by elblink: Oct 21 2011, 08:09 PM
fariq_azad
post Oct 22 2011, 06:18 PM

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Thank you to all readers who has read from the first page.

I beleive I have not addressed the issue of "Islamic retail"

Firstly I have to stress that I am NOT a store hence NOT doing Retail. A more suitable word for me would be "helper" "hobbyist"

What do I do? I "help" my acquaintances sell their stuff (phones, laptops, cameras, gaming stuff) coz its a much better than "trading in"

Since most of the time I am selling items on behalf I have thought about the many-many things that may go wrong and one of the steps to"protect" me is D.O.A. or "Dead on Arrival Policy. A buyer may test the items kaw-kaw when COD.

it is NOT a MUST for me to provide any sort of warranty as MY TERMS have stated DOA. And I do NOT provide warranty. (reason why the original sales thread has NEVER been edited till today)

so from a point of islamic retail, my conscience is clear. In the future, My Akad to the buyer will only shake on it if and only if buyer agrees to it.

I know it sucks to buy an item and then find it faulty and I have already apologized to TS (and not ONCE have been rude,avoiding or being uncourteous) but I hope that Readers here can put yourself in "MY SHOES" as I am just protecting my self against blatant accusations


Volcano4Sale
post Oct 22 2011, 06:25 PM

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QUOTE(fariq_azad @ Oct 22 2011, 06:18 PM)
Thank you to all readers who has read from the first page.

I beleive I have not addressed the issue of "Islamic retail"

Firstly I have to stress that I am NOT a store hence NOT doing Retail. A more suitable word for me would be "helper" "hobbyist"

What do I do? I "help" my acquaintances sell their stuff (phones, laptops, cameras, gaming stuff) coz its a much better than "trading in"

Since most of the time I am selling items on behalf I have thought about the many-many things that may go wrong and one of the steps to"protect" me is D.O.A. or "Dead on Arrival Policy. A buyer may test the items kaw-kaw when COD.

it is NOT a MUST for me to provide any sort of warranty as MY TERMS have stated DOA. And I do NOT provide warranty. (reason why the original sales thread has NEVER been edited till today)

so from a point of islamic retail, my conscience is clear. In the future, My Akad to the buyer will only shake on it if and only if buyer agrees to it.

I know it sucks to buy an item and then find it faulty and I have already apologized to TS (and not ONCE have been rude,avoiding or being uncourteous) but I hope that Readers here can put yourself in "MY SHOES" as I am just protecting my self against blatant accusations
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Wow, as what you stated here, I will think thrice if I would to buy things from you.
fariq_azad
post Oct 22 2011, 06:47 PM

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QUOTE(Volcano4Sale @ Oct 22 2011, 06:25 PM)
Wow, as what you stated here, I will think thrice if I would to buy things from you.
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+1 thumbup.gif

totally agree with you bro biggrin.gif

I also wish that buyer think thoroughly and understand the risk IF it is DOA. If items that I am letting go DO have Distributor/manufacturer warranty then of course can buy with confidence as can easily claim and RMA from distributor right.

and usually if item has no more warranty. then of course the price would be cheaper than the same item that has warranty.

I too am a an addicted buyer here at lowyat.net as I find that I can find really good deals for my dream gadgets. And as a buyer I also haggle kaw-kaw to the extent of asking seller for a better price in exchange with forgoing the personal warranties offerred. its sometimes a risk I am willing to take as I never rush when buying something and evaluate the item thoroughly.

at the end of the day the power is always in the buyer...never rush, do your research and test it out.

Buy the item if after testing and felling the REAL item (not a picture) and you feel confident and understand risks involved.

As a buyer many things are to be considered, price?, got warranty?, complete with accessories?, dents scratches? and so on and so forth.

I'm sure there are many wise buyers here at lowyat.net.

Consider all of the above and I am sure that a buyer here at lowyat will get a BANG for his BUCK icon_rolleyes.gif

This post has been edited by fariq_azad: Oct 22 2011, 06:49 PM
elblink
post Oct 22 2011, 06:58 PM

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QUOTE(fariq_azad @ Oct 22 2011, 06:18 PM)
Thank you to all readers who has read from the first page.

I beleive I have not addressed the issue of "Islamic retail"

Firstly I have to stress that I am NOT a store hence NOT doing Retail. A more suitable word for me would be "helper" "hobbyist"

What do I do? I "help" my acquaintances sell their stuff (phones, laptops, cameras, gaming stuff) coz its a much better than "trading in"

Since most of the time I am selling items on behalf I have thought about the many-many things that may go wrong and one of the steps to"protect" me is D.O.A. or "Dead on Arrival Policy. A buyer may test the items kaw-kaw when COD.

it is NOT a MUST for me to provide any sort of warranty as MY TERMS have stated DOA. And I do NOT provide warranty. (reason why the original sales thread has NEVER been edited till today)

so from a point of islamic retail, my conscience is clear. In the future, My Akad to the buyer will only shake on it if and only if buyer agrees to it.

I know it sucks to buy an item and then find it faulty and I have already apologized to TS (and not ONCE have been rude,avoiding or being uncourteous) but I hope that Readers here can put yourself in "MY SHOES" as I am just protecting my self against blatant accusations
*
I think the "DOA and test kaw kaw policy" was not clearly conveyed to the buyer in the beginning of the purchase.

There are many sellers in lyn also applying the same policy when they are selling obsolete items, items that had the warranty voided, and unable to provide a warranty for some reasons.

1 good example is a Pentium 3 processor. The reason is there is no way to test if the item is still workable as the mobo for this case is already extinct so to speak. Buy it at your own risk that is.

Any seller has the right to give warranty or not, in terms of how business transactions work.
It is entirely up to the individual seller, regardless of what other sellers are doing.

Any buyer has the right to purchase or not, depending on how comfortable he or she is with the item and the seller.
The buyer can bargain and ask questions before the purchase and have a clear understanding of what is covered in the purchase or not.

Coming back to this laptop,

1) Both the buyer and the seller had different understanding of the"DOA and test kaw kaw" policy
2) Both parties assume the other party had understood what terms is being transacted.

hence this misunderstanding and this dispute.
Jackshire
post Dec 16 2011, 06:08 PM

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What do you expect from the second hand item? It is not your lucky day when you get that faulty item. Accept the consequences once you tested the item during the COD with the seller. If you are not ready, do not buy 2nd hand item from the 1st place. Take this as a lesson. This is lowyat not a pavilion, mid valley or TS mall. Buy a new one if you expect a full recovery of warranty. Move on!
garret
post Dec 21 2011, 03:55 PM

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aiyo..everyone make mistakes...no matter who you are, even a reputable seller or whatever.
seller should just admit he made a mistake...
thats the right thing to do, instead of going back and forth..
ahmadzieman
post Jun 27 2013, 12:21 PM

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QUOTE(flyingteeku @ May 24 2011, 09:46 PM)
As for laptop charging, there can be one caused which is the current surge which spoilt the charger. This current surge normally originates from the power source. When u plug in to the charger, current surge will spoilt the charger and the charger cannot be used anymore. Slow charging or power cannot be charged usually associated with the charger connector. same thing can happen to handphone and other electronic gadgets. Usually the gadgets have issues for quite some time already. It does not happen overnite.

Since the verbal agreement is between seller and buyer, we cant comment on this part who is right and who is wrong. By right, it is the responsibility of the seller to provide at least personal warranty for electronic gadgets. Buyer as the consumer has the right to receive the item in perfect condition. By stating this, i am not saying that seller selling faulty parts, but it is best that seller help his/her customer to solve the technical issues. It is best to settle with mutual agreement, both party bear the repair costs together (just a mere suggestion).
And to buyer, it is ethically not right to just go every of his thread to state that he is selling 'faulty' items. To call him 'cheater' n 'liar' is just a bit too extreme. I just hope that this thing can be solved amicably. It is very sad to see a reputable seller being accused and a nice/serious buyer getting a faulty items. A perfect business deal that turned sour is the least we hope to see in LYN.
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agreed bro. hijacking all his sale threads is quite extreme. and seller should kongsi the repair cost. this is clearly a win-lose situation.

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