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> [IRRESPONSIBLE SELLER]fariq_azad, Bought a faulty laptop

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elblink
post Oct 14 2011, 11:27 PM

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QUOTE(BlastPadt @ May 24 2011, 12:58 PM)
Thanks for the advice, I did ask, he verbally giving me 7 days.. Thats why i m being cheated as he told me HP laptop charge slowly . I learn a lesson, thats why i m here to notice everyone, DO NOT BUY FROM A CHEATER THAT GIVING ALL KINDA PROMISES BEFORE YOU BUY AND ALL KIND OF EXCUSE AFTER YOU BOUGHT. This person i m mentioning is fariq_azad. Don't buy from him or you will regret as what I m now.
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"Did the seller give TS 7 days warranty verbally?"

IMHO, that is the gist of the whole issue.

If Yes, then the seller needs to be more responsive & responsible.

If No, then consider it is the buyer's bad luck in this purchase.

However if the seller can be more tactful in his response, I believe TS will have a better time and not to be so worked up.

This post has been edited by elblink: Oct 14 2011, 11:27 PM
elblink
post Oct 21 2011, 08:08 PM

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QUOTE(fariq_azad @ Oct 17 2011, 03:23 PM)
its getting tiresome but I believe a person must defend himself if he believes that he is right.

so here we go again.

I did not give any such warranty. Most if not all the stuff I let go here are DOA. Proof is in the original sales thread (in which I have never edited) and also in the many many many previous sales threads in which I have made it a POLICY (means I have made it a principle of mine) of DOA.

But I do acknowledge that it is  bad luck (mostly on my side). Till today I still wished that TS had opted to cancel the deal (which I have offered since a miscommunication occurred prior to the deal)

I do regard this thread a form of defamation on my part and I do hope not just "buyers" but also other "sellers" here at lowyat can learn from this ordeal.

(reason why I keep "bump"ing a thread that tarnishes my Rep. and even link it in my signature)

Al-hamdulillah, I have learnt a valuable lesson from this.

For those that have chosen to deal with me even after reading this, I really appreciate your trust, may you enjoy your gadget and I thank you.
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This is a more courteous reply than the earlier ones.

Most sellers would prefer to keep away from being disputed but fariq_azad came up and stated his viewpoint and place this dispute thread under his siggy.

This shows Character in the seller and I believe fariq_azad intends to do long term business in lyn.

By the way I have not bought anything from him before nor I get anything out from him by stating my opinion.

I do empathise with the buyer TS as it is Super Frustration when within 24 hours the item is already not working up to expectation.
Moreover TS spent time and additional cost trying to rectify the problem.

I believe it was a Miscommunication of Expectations between 2 parties that caused the frustration in TS.

This post has been edited by elblink: Oct 21 2011, 08:09 PM
elblink
post Oct 22 2011, 06:58 PM

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QUOTE(fariq_azad @ Oct 22 2011, 06:18 PM)
Thank you to all readers who has read from the first page.

I beleive I have not addressed the issue of "Islamic retail"

Firstly I have to stress that I am NOT a store hence NOT doing Retail. A more suitable word for me would be "helper" "hobbyist"

What do I do? I "help" my acquaintances sell their stuff (phones, laptops, cameras, gaming stuff) coz its a much better than "trading in"

Since most of the time I am selling items on behalf I have thought about the many-many things that may go wrong and one of the steps to"protect" me is D.O.A. or "Dead on Arrival Policy. A buyer may test the items kaw-kaw when COD.

it is NOT a MUST for me to provide any sort of warranty as MY TERMS have stated DOA. And I do NOT provide warranty. (reason why the original sales thread has NEVER been edited till today)

so from a point of islamic retail, my conscience is clear. In the future, My Akad to the buyer will only shake on it if and only if buyer agrees to it.

I know it sucks to buy an item and then find it faulty and I have already apologized to TS (and not ONCE have been rude,avoiding or being uncourteous) but I hope that Readers here can put yourself in "MY SHOES" as I am just protecting my self against blatant accusations
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I think the "DOA and test kaw kaw policy" was not clearly conveyed to the buyer in the beginning of the purchase.

There are many sellers in lyn also applying the same policy when they are selling obsolete items, items that had the warranty voided, and unable to provide a warranty for some reasons.

1 good example is a Pentium 3 processor. The reason is there is no way to test if the item is still workable as the mobo for this case is already extinct so to speak. Buy it at your own risk that is.

Any seller has the right to give warranty or not, in terms of how business transactions work.
It is entirely up to the individual seller, regardless of what other sellers are doing.

Any buyer has the right to purchase or not, depending on how comfortable he or she is with the item and the seller.
The buyer can bargain and ask questions before the purchase and have a clear understanding of what is covered in the purchase or not.

Coming back to this laptop,

1) Both the buyer and the seller had different understanding of the"DOA and test kaw kaw" policy
2) Both parties assume the other party had understood what terms is being transacted.

hence this misunderstanding and this dispute.
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