QUOTE(fariq_azad @ Oct 22 2011, 06:18 PM)
Thank you to all readers who has read from the first page.
I beleive I have not addressed the issue of "Islamic retail"
Firstly I have to stress that I am NOT a store hence NOT doing Retail. A more suitable word for me would be "helper" "hobbyist"
What do I do? I "help" my acquaintances sell their stuff (phones, laptops, cameras, gaming stuff) coz its a much better than "trading in"
Since most of the time I am selling items on behalf I have thought about the many-many things that may go wrong and one of the steps to"protect" me is D.O.A. or "Dead on Arrival Policy. A buyer may test the items kaw-kaw when COD.
it is NOT a MUST for me to provide any sort of warranty as MY TERMS have stated DOA. And I do NOT provide warranty. (reason why the original sales thread has NEVER been edited till today)
so from a point of islamic retail, my conscience is clear. In the future, My Akad to the buyer will only shake on it if and only if buyer agrees to it.
I know it sucks to buy an item and then find it faulty and I have already apologized to TS (and not ONCE have been rude,avoiding or being uncourteous) but I hope that Readers here can put yourself in "MY SHOES" as I am just protecting my self against blatant accusations
I think the "DOA and test kaw kaw policy" was not clearly conveyed to the buyer in the beginning of the purchase.
There are many sellers in lyn also applying the same policy when they are selling obsolete items, items that had the warranty voided, and unable to provide a warranty for some reasons.
1 good example is a Pentium 3 processor. The reason is there is no way to test if the item is still workable as the mobo for this case is already extinct so to speak. Buy it at your own risk that is.
Any seller has the right to give warranty or not, in terms of how business transactions work.
It is entirely up to the individual seller, regardless of what other sellers are doing.
Any buyer has the right to purchase or not, depending on how comfortable he or she is with the item and the seller.
The buyer can bargain and ask questions before the purchase and have a clear understanding of what is covered in the purchase or not.
Coming back to this laptop,
1) Both the buyer and the seller had different understanding of the"DOA and test kaw kaw" policy
2) Both parties assume the other party had understood what terms is being transacted.
hence this misunderstanding and this dispute.