maybe you can try to create new connection

Control Panel\All Control Panel Items\Network and Sharing Center
setup new connection

Yup Install the Nokia Suite but max still 384kbps

switched Hotlink to U, got confirmation sms from U n Maxis both. but i still cant use my U simcard, showing signal on phone and cant call out or receive calls. still my hotlink sim card working. anyone have same problem>? how long i need to keep it both sims active.

i take 1 day ( 24hrs ) only to complete the MNP.
Until you are not able to use hotlink, then it's time for you to change to U mobile SIM.

So i have to wait until my Hotlink service go off automatically then only i can use My U network isnt it, i got sms from both providers, so it get activated so i finish all my credit in hotlink, now i have to survive 24hours without credit in my phone lol...cant miss call also..hehe...

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Added on November 12, 2011, 12:11 pmdid anyone experience U mobile 3G Services, how is the coverage, and speed. i am switching from Maxis, which is quite satisfactory speed and converge from them.

This post has been edited by rsrie: Nov 12 2011, 12:11 PM

anyone using umobile around sunway area? Hows was the speed?

Try calling u mobile hotline, ask them to unbar your outgoing calls since you recently ported into U. I had to call when I experienced the same thing a few weeks back when I ported to U.

//also you can only call the U Mobile hotline (even though you're outgoing is barred) via the U Mobile signal (if your phone connected to celcom signal it will say line is barred even when you try to call the U Mobile hotline)

This post has been edited by baliwesti: Nov 12 2011, 04:14 PM

Im also switching from hotlink to umobile,but when im subscribed into blackberry BIS plan i cant get the EDGE service although many times of rebooting my devices.
So i called the CS,and they ask me to change my mobile network manually to umobile2g.But every time i try to change the mobile network this come up,
"Network selection has failed.You may ony have Emergency Service at this point."

Anyone else get the sms from U Mobile saying you only have 30MB left in your quota ?

Weird they sent me but when I checked i still got 5GB quota left (via *118)

I'm sorting it out with U but at the moment I'm posting here to see if I'm the only one who got the SMS.

i thought the Um internet is free till Jan 2012

after the network outage

that means no free calls or sms will be added?

only additional quota of 500MB is added after the network outage.

I received the sms but checked via #118*2*3# did not show the additional 500MB...

Anyone else received these types of messages from U Mobile on their BB account?

Name/Number: Umobile
Time: 2011-11-12 15:37:13
Content: RM0. You have used up data allowance for MB128 activated at //. Your speed will now be reduced. Thank you


Name/Number: Umobile
Time: 2011-11-12 15:37:14
Content: RM0.You have 30MB balance in your data allowance for MB128 and speed will be reduced soon. Thank you

... and now even if I got 5GB left in my account my speed is awful.

(and the turnaround time for my case 457994 is 3-5 working days)

thanks for that info

yeah checking through 118 doesn't show the 500MB. I wonder how they track it. maybe you can go over the 20GB ~ 20.5 GB or something.

no boss i cant even call to U hotline, it shows umobile2g in my phone but call barred. still my Hotlink only receiving calls n sms. its already 24hours after activation. if u have time can you call hotline and inform to activate my no: 0122892627

thanks.

U need to get Umobile3g signal to get through. You're probably in celcom signal at the moment.

I don't think they can allow me to unbar for you. I know they gonna ask a few things. Try the customer service email or get to a Umobile3G area.

All the best!

email is: customer.service@u.com.my

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Added on November 12, 2011, 10:40 pmI thought you guys might wanna copy of the email I just sent U Mobile
============================================

This is for report number 457994.

I already called this in this afternoon but the one from the hotline told me my quota still got ~5GB left in my account and I wasn't throttled.

I called again a few minutes past 10 PM and the guy created a report. I wanted to add into the report number as I do not feel the phone support captured everything I wanted to say. (Ryan -- the guy was good but I wanted to add my analysis of this slowdown I am encountering)


This afternoon I received 2 SMS on my MB128 account. The first one (by time in the timestamp of the SMS):

Name/Number: Umobile
Time: 2011-11-12 15:37:13
Content: RM0. You have used up data allowance for MB128 activated at //. Your speed will now be reduced. Thank you


Followed by the other 1, a second after (which is weird+)

Name/Number: Umobile
Time: 2011-11-12 15:37:14
Content: RM0.You have 30MB balance in your data allowance for MB128 and speed will be reduced soon. Thank you


And immediately after this SMS my internet slowed down to turtle speed. (Please see attached speedtests done starting with the 0.13/0.30 Mb/s (DL/UL)


Here are my observations:
1. First message did not contain my activation date of Oct. 26 2011 (probably the date is at the part with the '//')
2. 500Mb additional quota was given to all broadband users for the network outage recently (which forms most part of my theory)
3. The additional quota given to all users do not show up through the 118 service command (only the original quota is seen)
4. I have just downloaded a large file which is more than 500Mb (Apple iPad 5.0.1 update ~ 700Mb) just before (and even while) the SMS came to my number.


Theory:
The 500Mb additional quota was not added to the user's original quota but rather was added as a separate quota and when the 500Mb was finished, it didn't consider the remaining quota in the original 20GB. The primary reason being there was no activation date in the first SMS. Had there been a date of Oct 26, 2011 there, then the problem would probably be something else.


I do hope you reply to my email. Or reinstate my speed back to normal. And I do hope I help you with these information I have given you.

All the best (and will be anxiously waiting for the resolution of my case.. which is 3 to 5 working days -- damnit).




This post has been edited by baliwesti: Nov 12 2011, 10:40 PM

Thanks for the tip, after i enable 3g, i can able to call to Hotline. let me settle with them. should be take time to catch hotline. always busy it seems

try selecting postpaid (press 3 after the language prompt) HAHAHA..

This post has been edited by baliwesti: Nov 12 2011, 10:56 PM

So fast?

Speed is still ok for me compared to Digi which always disconnect in my place sometime.

I receive it and now surfing better than the 64kbps.