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 iPad 2 online order status V2, Share your order status here =)

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strife_personified
post May 25 2011, 12:19 PM

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QUOTE(alf233 @ May 25 2011, 10:04 AM)
Just want to share some experience from online order:

1. If you get your ipad later than the delivery date promised by Apple, just call their CS and marah2 a bit, and they will give you some refund.

2. If you are being overcharged when using CIMB credit card to pay, it's actually "cross-border" fees charged by the bank and unfortunately its stated in the bank T&C. In this case, its not CIMB fault, its Apple's. There shouldn't be any cross-border fees when you purchased from Malaysia store. You should then call Apple CS to complain and they will refund to you the overchaged amount.
*
thanks for the info on the extra charge, that should help. will check it out once i get my CC bill.
frega
post May 25 2011, 12:42 PM

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QUOTE(electron @ May 25 2011, 12:18 PM)
at the rate the compensation is going, they might decide to launch they future product real late on the web store
*
No shit. Malaysia finally moved up to getting products the same time as SG/HK with the iPad2, instead of 6-8 months behind. Then they get these ppl calling to demand free stuff for a little inconvenience. "1 day late 1 freebie" really? -.-

This post has been edited by frega: May 25 2011, 12:58 PM
bulkhead
post May 25 2011, 01:30 PM

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May 24, 2011 21:41 Szb - SZB Clearance delay - Szb - SZB
May 24, 2011 07:35 Szb - SZB Processed for clearance - Szb - SZB
May 24, 2011 07:35 Szb - SZB Clearance delay - Szb - SZB
May 24, 2011 06:46 Szx - SZX Departed from facility - Szx - SZX
May 24, 2011 06:46 Szx - SZX Processed - Szx - SZX
May 24, 2011 02:43 Hhp - HHP Clearance processing complete - Hhp - HHP
May 23, 2011 22:02 Szx - SZX Shipment picked up - Szx - SZX

Mine also in this batch...
wenxuan85
post May 25 2011, 01:37 PM

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Received my iPad2 today. YAY!
Sphenix
post May 25 2011, 01:39 PM

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QUOTE(wenxuan85 @ May 25 2011, 01:37 PM)
Received my iPad2 today. YAY!
*
Mind to share if there was any delay prior delivery?
PinKiLicious
post May 25 2011, 01:50 PM

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QUOTE(bulkhead @ May 25 2011, 01:30 PM)
May 24, 2011  21:41  Szb - SZB  Clearance delay - Szb - SZB
May 24, 2011  07:35  Szb - SZB Processed for clearance - Szb - SZB
May 24, 2011  07:35  Szb - SZB  Clearance delay - Szb - SZB
May 24, 2011  06:46  Szx - SZX  Departed from facility - Szx - SZX
May 24, 2011  06:46  Szx - SZX  Processed - Szx - SZX
May 24, 2011  02:43  Hhp - HHP  Clearance processing complete - Hhp - HHP
May 23, 2011  22:02  Szx - SZX  Shipment picked up - Szx - SZX

Mine also in this batch...
*
wow... delay..
alf233
post May 25 2011, 02:31 PM

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QUOTE(frega @ May 25 2011, 12:42 PM)
No shit. Malaysia finally moved up to getting products the same time as SG/HK with the iPad2, instead of 6-8 months behind. Then they get these ppl calling to demand free stuff for a little inconvenience. "1 day late 1 freebie" really? -.-
*
Every business has SLA. I'm just sharing what you could get from your rights as a customer. A day late may mean nothing to most people but could make a huge different to some people. What if you are getting your ipad late when you are supposed to give it as a present to VIP that you have invited to an event, or you are supposed to give it to a potential client in a meeting, or as a suprise gift to your wife / gf / boss / family?

I'm pretty sure in other countries, customers are as demanding (or more) as us in Malaysia. And looking at their sales in Malaysia, people are still queueing for the 4th batch of iPad2. With a bit of business sense, do you think they will want to delay their future product launch in Malaysia?
kcy2hh
post May 25 2011, 02:35 PM

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damn...what actually caused this delay? hmm...im in the same batch as yours too..

QUOTE(PinKiLicious @ May 25 2011, 01:50 PM)
wow... delay..
*
This post has been edited by kcy2hh: May 25 2011, 02:36 PM
mywii
post May 25 2011, 02:40 PM

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QUOTE(alf233 @ May 25 2011, 10:04 AM)
Just want to share some experience from online order:

1. If you get your ipad later than the delivery date promised by Apple, just call their CS and marah2 a bit, and they will give you some refund.

2. If you are being overcharged when using CIMB credit card to pay, it's actually "cross-border" fees charged by the bank and unfortunately its stated in the bank T&C. In this case, its not CIMB fault, its Apple's. There shouldn't be any cross-border fees when you purchased from Malaysia store. You should then call Apple CS to complain and they will refund to you the overchaged amount.
*
Wow. Ok pls delay. Pls delay.
cyfer
post May 25 2011, 02:48 PM

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Mine still stuck.

May 24, 2011 21:42 Szb - SZB Clearance delay - Szb - SZB
May 23, 2011 21:40 Szb - SZB Clearance delay - Szb - SZB
May 22, 2011 20:26 Szb - SZB Clearance delay - Szb - SZB
May 22, 2011 06:27 Szb - SZB Processed for clearance - Szb - SZB
May 22, 2011 06:27 Szb - SZB Clearance delay - Szb - SZB
May 20, 2011 23:56 Szx - SZX Departed from facility - Szx - SZX
May 20, 2011 23:56 Szx - SZX Processed - Szx - SZX
May 20, 2011 04:05 Hhp - HHP Clearance processing complete - Hhp - HHP
May 20, 2011 03:04 Szx - SZX Transport Delay - Szx - SZX
May 19, 2011 23:40 Szx - SZX Processed - Szx - SZX
May 19, 2011 23:38 Szx - SZX Shipment picked up - Szx - SZX

Called Apple just now and told them I want a refund if can't get by Friday. They asked me to call back on Friday meanwhile they check with management whether can refund anot.

I called DHL yesterday and they said Apple is dealing with Customs to clear but this is slow.

I ordered mine on 4th May.
frega
post May 25 2011, 03:05 PM

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QUOTE(alf233 @ May 25 2011, 02:31 PM)
Every business has SLA. I'm just sharing what you could get from your rights as a customer. A day late may mean nothing to most people but could make a huge different to some people. What if you are getting your ipad late when you are supposed to give it as a present to VIP that you have invited to an event, or you are supposed to give it to a potential client in a meeting, or as a suprise gift to your wife / gf / boss / family?

I'm pretty sure in other countries, customers are as demanding (or more) as us in Malaysia. And looking at their sales in Malaysia, people are still queueing for the 4th batch of iPad2. With a bit of business sense, do you think they will want to delay their future product launch in Malaysia?
*
You do realized all shipping from Apple Online Store is just estimated delivery date right? Further more its also 'STANDARD DELIVERY'. Meaning not the other premium delivery methods like 'Overnight delivery', 'Express delivery' etc that couriers offer (but apple doesn't offer here).

Yes customers should know their rights.
Please go ahead and complain more to them about not meeting an estimated delivery date and your standard delivery option. Better yet, complain to them about Kastam being understaffed and couldn't clear shit fast enough. /sarcasm

If you think sales in Malaysia is as big as other countries, it ain't. Apple had to stop selling online in Korea and SG completely because the volume is too high, clearly not the case here. With a bit of business sense, why wouldn't they prioritize product launches and stock there?

This post has been edited by frega: May 25 2011, 03:09 PM
kvin22
post May 25 2011, 03:06 PM

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QUOTE(alf233 @ May 25 2011, 02:31 PM)
Every business has SLA. I'm just sharing what you could get from your rights as a customer. A day late may mean nothing to most people but could make a huge different to some people. What if you are getting your ipad late when you are supposed to give it as a present to VIP that you have invited to an event, or you are supposed to give it to a potential client in a meeting, or as a suprise gift to your wife / gf / boss / family?

I'm pretty sure in other countries, customers are as demanding (or more) as us in Malaysia. And looking at their sales in Malaysia, people are still queueing for the 4th batch of iPad2. With a bit of business sense, do you think they will want to delay their future product launch in Malaysia?
*
He was referring to my post.
I do understand most of us can wait, I was just having to cheer up every1, more or less, I dont even bother getting freebies from apple as to date I dint even make a call to the apple cd.

Ha..maybe my post was like pasar pagi auntie getting some vege n asked for 2 potatoes, no offense, just to enjoy the wait the other way..
Enjoy waiting...
P/s: I saw someone's parcel who was shipped on the 19th still delay...so...guess another 3-4 days for shipment after the 19th..
Starbucki
post May 25 2011, 03:08 PM

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QUOTE(cyfer @ May 25 2011, 02:48 PM)
Mine still stuck.

May 24, 2011  21:42  Szb - SZB  Clearance delay - Szb - SZB
May 23, 2011  21:40  Szb - SZB  Clearance delay - Szb - SZB
May 22, 2011  20:26  Szb - SZB  Clearance delay - Szb - SZB
May 22, 2011  06:27  Szb - SZB  Processed for clearance - Szb - SZB
May 22, 2011  06:27  Szb - SZB  Clearance delay - Szb - SZB
May 20, 2011  23:56  Szx - SZX  Departed from facility - Szx - SZX
May 20, 2011  23:56  Szx - SZX  Processed - Szx - SZX
May 20, 2011  04:05  Hhp - HHP  Clearance processing complete - Hhp - HHP
May 20, 2011  03:04  Szx - SZX  Transport Delay - Szx - SZX
May 19, 2011  23:40  Szx - SZX  Processed - Szx - SZX
May 19, 2011  23:38  Szx - SZX  Shipment picked up - Szx - SZX

Called Apple just now and told them I want a refund if can't get by Friday. They asked me to call back on Friday meanwhile they check with management whether can refund anot.

I called DHL yesterday and they said Apple is dealing with Customs to clear but this is slow.

I ordered mine on 4th May.
*
If you get a refund, then all your waiting would be in vain?
alf233
post May 25 2011, 03:32 PM

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QUOTE(frega @ May 25 2011, 03:05 PM)
You do realized all shipping from Apple Online Store is just estimated delivery date right? Further more its also 'STANDARD DELIVERY'. Meaning not the other premium delivery methods like 'Overnight delivery', 'Express delivery' etc that couriers offer (but apple doesn't offer here).

Yes customers should know their rights.
Please go ahead and complain more to them about not meeting an estimated delivery date and your standard delivery option. Better yet, complain to them about Kastam being understaffed and couldn't clear shit fast enough. /sarcasm

If you think sales in Malaysia is as big as other countries, it ain't. Apple had to stop selling online in Korea and SG completely because the volume is too high, clearly not the case here. With a bit of business sense, why wouldn't they prioritize product launches and stock there?
*
Sorry frega, didnt mean to start any argument here, just sharing my thoughts. Yes you're right, it is estimated delivery time, my mistake. And with our (Malaysia) slow custom clearance, they'll prolly shut down their online store here.

And sales in Malaysia is not as high as other bigger countries of course (I actually meant the take-up rate / penetration rate).

Just one thing that I wondered, I just went to Apple online store SG and Korea, and the option to buy ipad online is still there. Where did you get the news from? Prolly I've missed something out.
frega
post May 25 2011, 03:37 PM

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QUOTE(alf233 @ May 25 2011, 03:32 PM)
Sorry frega, didnt mean to start any argument here, just sharing my thoughts. Yes you're right, it is estimated delivery time, my mistake. And with our (Malaysia) slow custom clearance, they'll prolly shut down their online store here.

And sales in Malaysia is not as high as other bigger countries of course (I actually meant the take-up rate / penetration rate).

Just one thing that I wondered, I just went to Apple online store SG and Korea, and the option to buy ipad online is still there. Where did you get the news from? Prolly I've missed something out.
*
They prolly reenabled it.

http://www.9to5mac.com/65134/korean-telcos...pply-shortages/

HK too apparently according to comments.

This post has been edited by frega: May 25 2011, 03:41 PM
robb234
post May 25 2011, 03:37 PM

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May 24, 2011 17:04 Kul - KUL Shipment delivered - Kul - KUL
May 24, 2011 09:57 Kul - KUL With delivery courier - Kul - KUL
May 23, 2011 14:18 Kul - KUL Shipment on hold - Kul - KUL
May 23, 2011 14:09 Kul - KUL Arrived at delivery facility - Kul - KUL
May 21, 2011 20:29 Szb - SZB Clearance processing complete - Szb - SZB
May 20, 2011 22:05 Szb - SZB Clearance delay - Szb - SZB
May 19, 2011 21:28 Szb - SZB Clearance delay - Szb - SZB
May 18, 2011 21:26 Szb - SZB Clearance delay - Szb - SZB
May 18, 2011 08:23 Szb - SZB Processed for clearance - Szb - SZB
May 18, 2011 07:29 Szb - SZB Clearance delay - Szb - SZB
May 18, 2011 00:27 Hhp - HHP Clearance processing complete - Hhp - HHP
May 17, 2011 22:55 Szx - SZX Departed from facility - Szx - SZX
May 17, 2011 22:54 Szx - SZX Processed - Szx - SZX
May 17, 2011 20:05 Szx - SZX Shipment picked up - Szx - SZX

i ordered on 5 May, i got it on 24 May.

this is for your reference. i'm outta here. kthxbai.
want2reply
post May 25 2011, 03:46 PM

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QUOTE(niterider @ May 24 2011, 10:23 PM)
--my tracking result---
May 24, 2011   21:39   Szb - SZB   Clearance delay - Szb - SZB
May 23, 2011   21:37   Szb - SZB   Clearance delay - Szb - SZB
May 22, 2011   20:27   Szb - SZB   Clearance delay - Szb - SZB
May 22, 2011   09:24   Szb - SZB   Processed for clearance - Szb - SZB
May 22, 2011   08:07   Szb - SZB   Clearance delay - Szb - SZB
May 21, 2011   03:50   Hhp - HHP   Clearance processing complete - Hhp - HHP
May 20, 2011   23:56   Szx - SZX   Departed from facility - Szx - SZX
May 20, 2011   23:56   Szx - SZX   Processed - Szx - SZX
May 20, 2011   22:31   Szx - SZX   Shipment picked up - Szx - SZX

3 days delay in subang airport!!!!! cry.gif
*
my status is exactly the same like yours! so dissapointing vmad.gif what is the delivery date promised to you?

Added on May 25, 2011, 3:58 pmMay 24, 2011 21:39 Szb - SZB Clearance delay - Szb - SZB
May 23, 2011 21:37 Szb - SZB Clearance delay - Szb - SZB
May 22, 2011 20:27 Szb - SZB Clearance delay - Szb - SZB
May 22, 2011 09:24 Szb - SZB Processed for clearance - Szb - SZB
May 22, 2011 08:07 Szb - SZB Clearance delay - Szb - SZB
May 21, 2011 03:50 Hhp - HHP Clearance processing complete - Hhp - HHP
May 20, 2011 23:56 Szx - SZX Departed from facility - Szx - SZX
May 20, 2011 23:56 Szx - SZX Processed - Szx - SZX
May 20, 2011 22:33 Szx - SZX Shipment picked up - Szx - SZX

ordered 4th may. 64gb white 3g+wifi. delivery date: 26 may 2011 (which is tomorrow).

current status: Clearance delay As Of May 24, 2011 21:39

sad.gif((((

This post has been edited by want2reply: May 25 2011, 03:58 PM
cyfer
post May 25 2011, 04:18 PM

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QUOTE(Starbucki @ May 25 2011, 03:08 PM)
If you get a refund, then all your waiting would be in vain?
*
My friend willing to sell to me at the retail price if I can't get on Friday.

It would be in vain definitely but can't wait longer cause next week I am not around to pick it up.
nyunyu
post May 25 2011, 04:22 PM

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Just got mine yesterday.

Look at this :S

http://s.lowyat.net/uploads//attach-13/pos...-1306240823.jpg

This post has been edited by nyunyu: May 25 2011, 04:23 PM
soonseng45
post May 25 2011, 04:35 PM

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May 24, 2011 18:50 Szb - SZB Clearance processing complete - Szb - SZB
May 24, 2011 14:27 Kul - KUL Delivery arranged no details expected - Kul - KUL
May 23, 2011 21:38 Szb - SZB Clearance delay - Szb - SZB
May 22, 2011 20:23 Szb - SZB Clearance delay - Szb - SZB
May 21, 2011 22:08 Szb - SZB Clearance delay - Szb - SZB
May 20, 2011 22:03 Szb - SZB Clearance delay - Szb - SZB
May 19, 2011 21:26 Szb - SZB Clearance delay - Szb - SZB
May 18, 2011 21:19 Szb - SZB Clearance delay - Szb - SZB
May 17, 2011 20:28 Szb - SZB Clearance delay - Szb - SZB
May 17, 2011 09:26 Szb - SZB Processed for clearance - Szb - SZB
May 17, 2011 01:02 Szx - SZX Departed from facility - Szx - SZX
May 17, 2011 01:02 Szx - SZX Processed - Szx - SZX
May 16, 2011 17:19 Szx - SZX Shipment picked up - Szx - SZX
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