Just want to share GDEX experience happen to me last week (15 Dec 15).

Seller ship the item and give me tracking number. By using "trackback.my" I able to track my parcel without need me to check on GDEX website plus they have email notification if there is any update.

At 14.42 I received email update from trackback saying new status for my parcel. "No One At Home". I call my mom, she said that whole day she's at home. I assume maybe she didn't hear. No one call my mobile phone either. Nevermind. The delivery guy left a note. My mom sent me a picture of the note.

There is a phone number and address stated at the note. GDEX Medan Batu Cave. I call the number. 5-6 times until one lady pick-up my call.
Her: "Hello, GDEX Medan Batu Cave bla bla bla"
Me: "Hi I just want to ask, on the note saying there is second attempt delivery, do they gonna sent it tomorrow?"
Her: "How should I know, I'm at the office"
Me: "Oh than....*she drop the call*"

What a rude lady. Nevermind too. Maybe she had a bad day.

Next day, I waiting with my door open for the parcel. Boomm. Around 16:00, new notification from trackback. "No One At Home". WTF, I was there whole day, playing video game with door open just in case I didn't heard they calling. None. Freaking none. No miscall or anything.

I immediately calling GDEX Medan Batu Cave. Same lady answer my call after several tries. I'm saying that I was there whole day waiting for my parcel, why they said no one home. She with rude voice reply that they already do their job and saying that I can collect the parcel at their office, she drop the call again even before I said anything. Again, rude service.

Then, I go to their office to collect that parcel. I wait until around 18:00 because my parcel still in their van going somewhere else (what they told me).

If I have a choice, I will never used this courier. Bad service plus rude staff really makes me saying big NO to them.

so i ordered last tuesday until now, nothing updated on their website. tried to call their number today and no one pick up. Is 28th public holiday in KL?

......

This post has been edited by lbn: Apr 28 2018, 04:49 AM

same will u gdex will provided bad service today i didnt around for home at the delivery period cause needed to work so i using email sending to a message to them for request they make a call for me before they gonna coming soon for mine location so that me can make mine self taking some time free for received it

by wtf they didnt reply mine msg plus mine father go to the branch asking the customer service go grab tat item they to mine father said the item still at the delivery lorry there plus if wanna grab today needed wait till 5.30
wtf

how bad service are they in now days

My skynet experience so far very smooth. The guy also friendly. But Gdex from the postman or whatever you call it to the regional manager hamsap

Latest parcel finding its way to my house since yesterday morning without update

GDex buat lawak....

come at 8pm... of course la office tutup...

why people still want to use gdex anyway? Poslaju has proven to be stable and cheap over the past 2 years. They have improved a lot. Where others like gdex and nationwide becomes really lousy.

I order XiaoMi accessories, then I saw this post. My Goodness

This post has been edited by siokia: Jan 29 2016, 04:49 PM


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e-tracking

no updates after 28/01/2016, why things need take 4 days to deliver within Malaysia?!


I have call theie customer service line and wangsa maju branch and NO ONE PICK UP THE PHONE.

so bad service

here come another crapshit from gdex



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My housemate helped me wait whole day, no sound and this happen, cant even find the note, want tmr go pickup all tele line closed, first time with GDex, not happy

Hi can anyone tell me gdex rate? i want to post parcel very light i went to their website key in item 0.1kg and it cost RM 27.80 ????? is it really this expensive with gdex

Waited whole day today at home, no lorry/van/motor came. All i get is this bullshit.
As expected from Gdex/Skynet, both are nono for me.

agree! these guys don't call at all to check if you're at home. I should've told them to leave the parcel at the guardhouse. the helpdesk sounds arrogant. damn these guys.

What happen to "unable to locate" status? When i use poslaju to deliver to the address, the poslaju sampai, but not with gdex? And usually will they try to send the item back again or in the branch already?

Hopefully my parcel will arrive soon..sigh

Hi Guys,
Where is the GDEX office in cyberjaya/putrajaya or nearest to that area

Still didnt arrive to Bangi branch. What happened? Lorry exploded?


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gdex no...skynet no... abx no...
citilink somewhat ok lar...
pos laju also ok lar...

is it from hub to destination will take next day to deliver ? For Gdex?

2016 here, they still didn't bother to knock or call me when they came but instead just leave quietly and left a note. there was fucking 4 people at home m8, someone bound to hear if they call out or even press the damn bell.