Last Monday, 09 May 2011, I order:
1 Bitspower BP-CLTAC-S2 Crystal Link Tube Set For 2-Slots
1 Bitspower BP-WTP-C48 G1/4" Silver Shining MultiLink Adapter Mini

from water cooling systems reseller that I found in here.

The company replied me with an email and they send it on Tuesday and gave me GDex e-track number.
That day I tried to e-track but the result is no postage record. I think it will appear on the next day(wednesday).

On, wednesday I check it again and still the same.

Thursday, I call the reseller and they told me to call Gdex. So, I call GDex. The operator said they will check my postage first. They said it's in Serdang branch and will send it soon.
Around 4PM someone from Gdex call and they ask if I already receive the item or not. I told them I'm not at my home and there is my friend live there, I told them just give it to them.
6PM I got back to my home and I ask my housemate if they receive my postage or not. They already wait for the postage but no postage arrive at all.
I check the e-track again, now the status change to "no one at home." Immeadiately, I call them(Gdex) again and their answer will send it tomorrow(friday).


Friday, today I plan not to go anywhere just waiting for the postage. I'm just doing my work whole day at my home and I forgot about the postage. I just realize it's already 5PM and no postage at all.
So, check the e-track again. guess what.. the status is "no one at home."
Gosh GDEX!!!

I don't hear any knock, voice or doorbell!! How come they put "NO ONE AT HOME" status on their e-track record!!
The worst, there is no notification left like pos laju did!! Gosh.. they makes me insane!

COME ON GDEX!! MY STUFF IS LESS THAN RM50!!

I already call them and call it many times. In the end they told me to wait until monday. I already lost my trust with GDex now!
In this case, I don't blame the reseller.

I got my items after waiting for a long time. Thank you for reading.


I'm surprised this thread still got some reply I'm changing the title as per 15 Sept 2015

This post has been edited by stille nacht: Sep 16 2016, 01:38 PM

im also having this same problem.. i am at home from morning to night. and my room directly next to my front house door.. plus my window is open all the time. no one from gdex came knock on my door.

gaydex... jz like skynet.. slow

gaydex? lol...

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Added on May 13, 2011, 11:49 pmsame problem?? I thought I'm the only one..

This post has been edited by stille nacht: May 13 2011, 11:49 PM

For me, their tracking system never works (always showing no record). Tried on 2 different postages. I called the HQ --> they told to call their branch --> branch told to call the agent ---> agent no pick up the call. Waffak.

Sent on Saturday, later Tuesday get the item.

Go to their office and pick it up yourself. I know that this is a hassle but it's the only way to get your item seeing how things are going.
Either the address is probably wrong or GDex has gone lazy.

Seems like they like to put the recepient not at home thingy, happened to me for skynet few weeks ago. However, I just sent a parcel on thursday afternoon about 4:30pm using gdex, arrive at recepient's place friday afternoon

Sometime it's not the company fault, it's also depending on the delivery driver itself.

Happened to me one day with Poslaju before, said I'm not at home while I was at home all along.
Thankfully, I had a friend in Poslaju Shah Alam HQ that has an important role there which helps me identify which driver it was and punished him for not doing his job well.
Apparently, he hasn't been doing his job well for a long time, lots of complain has been filed against him.

Also found a really good UPS delivery guy.
Everytime he delivers my parcels which imported from overseas, he'll call me first to make sure I will be at the written address at a specific time to make sure I don't miss the delivery.
How did I get him to provide extra service to me? Simple, I gave him a little bonus for making a no-fuss delivery everytime.

I got my items

Saturday, 10:45AM

I got it with "extra" for me



it's the email I send to them


This post has been edited by stille nacht: May 14 2011, 11:12 AM

GDEX is more safe than other courier service
normally for laptop, we will use the GDEX as priority courier service

hmm.. maybe they afraid with you
The thinks I don't like it, why they put the status "no one at home" while I'm at home 24/7.. If they want to send it 1 or 2 days late it's ok for me just don't put fake status on e-track

maybe depends branches
which area gdex have this problem ?
so far we no have any issue with gdex.
got few experience with gdex, for some really rural area, gdex will call us say it will delay for 2 days because they can't reach the kampung area, and i heard they take taxi to main road, then need walk to quite long distance just can do delivery (according to receiver).

other courier service not able to do so.

Use UPS, they're pretty good.

currently still haven face any problem by using Gdex ...

and it is one of Courier Service that i satisfy wif it .. XD

Serdang branch. My items stuck in there.

serdang branch is good. the manager is a chinese and their drivers are very friendly. maybe u drop by their branch and ask for the problem. locate beside south city only.

i have bad experience with gdex services.It happened twice to me , gdex office ask me to collect parcel from their branch at taman kelisa sbrg jaya(my address at bukit minyak only).Second, delivery guy call me to take parcel halfway with reason they duno the road to reach my house ( address is kulim)..congrats gdex.

here we go again.. another GDEX SHIT JOKES..



The time right now is 4:31PM, I got call from the company that sending my item and ask me if I receive the item or not. I answered I haven't receive it.

I check the e-track number and that shit show up again.
I'm really getting sick with GDEX.

For your information, I'm at home 24hours.

This post has been edited by stille nacht: May 30 2011, 04:47 PM

Most probably these small courier company have limited resources thats why they use this tactic. This way they can save money by having you to pick up your delivery.

I live in cyberjaya and they want me to take the item in serdang? wow.. they must be insane





This post has been edited by stille nacht: Jun 2 2011, 01:22 AM