Hlb always do such thing.... Got one time, I call their CS regarding the ATM card issue.... They say no such thing as free fee or anot hung and I say in the website stated.... Then they ended my call... I get annoyed and I write complaint to the HQ.... They call back and say actually that day their line not good n bla bla bla....

even thou they work at a bank, but their wages actually are very low...... compare to other banks.....

i guess this is the kind of low quality CS staffs you will get when they get paided so little

There is a saying

U pay peanuts and U get monkeys

Please kindly correct me if my proverb is wrong....

there is nothing more worse than "Hong Leong bank staffs laughing at your application by phone call...."

Note: thats nothing wrong with me, i just got a public bank CC, I really like PB CC staffs, they are more professional!!!! they treat their customer better!!!!

Note: and i so gonna be one of public bank shareholder soon.

This post has been edited by john123x: Jan 22 2013, 08:34 AM

HLB, China man management customer not 1st, Money 1st....

if can act damn rich ppl with all the gaya, treatment be different d.....

Maybe because the CEO is a lady (me being sexist)

and the big boss is a Singaporean with cina ah pek haircut

their customer service totally suck.the one who pick up my phone call seems very rude.she raise her voice and sounds like didnt want to entertain my questions.damn it.i never have problem with maybank customer service.they talk nicely and answer your questions properly.

This is the ones stuck as customer service or noob customer service

The customer service polite, friendly, follow up closely already promoted.....this base on experience with the one i interacted....

Their CC sucks so I have tried most their card... MTV, gold, fortune, & now essential, last resort for at 1% unlimited cash rebate....

I only keep the EON-GSC card for the convenience of not having to queue for movie tickets on my sudden unplanned trips to GSC cinema

haih.no wonder la.hopefully they will improve their customer service.i'm afraid to call them actually since that day.haha.

Let's hope with new Head of Credit Card (Ms. Jean Yap) things can become better.

Hi, may I know when is the essential credit card cash back being credited? By bill cycle or calender month or immediate cash back when transaction posted? Thank you..

Follow Bill cycle...credited on Statement Date
It's calculated to the nearest RM...

Is round down right? Haha.. Thanks for the info..

Sometimes upwards... sometime downwards

In case anyone didn't know who is she
- Formerly from Southern Bank and was in charged in the credit cards division. Southern Bank credit cards was more well known back then as compared to CIMB credit cards. In fact, nobody wanted CIMB credit cards back then.
- Established the "Direct Access" brand and perhaps the first card in Malaysia which was promoting the "Free For Life" AF concept. In fact other cards products emulated this concept.
- Post CIMB acquisition of Southern Bank, the CIMB credit card brand grew to what it is today. I believe, I need not give any introduction to this.

As Ronnie mentioned, let's see what she will do with HLB credit cards but it won't be overnight. Probably the first thing she'll do is to make the product simpler to the customer, brand strengthening, customer support and promotional collaboration. All of these 4 areas are what HLB lacking and very weak today.

I hope she would read our rants here.....lol

This post has been edited by john123x: Jan 23 2013, 07:17 AM

I got mention this site to the good customer service then she pass me to the manager....

I lazy I tell her I complain bcos the things I wanted too slow d so I told her my objective is get my things done I dun care if HLB CC is closing down or whatever....

For eg due to Holidays my card to receive by snail mail more than 10 working days.... <-- this is not acceptable.....