I think it's better if you call 100 first, and asked them to send the technician to your home.
Sometimes, if the problem is lies within the distribution point box at your phone pole (the black box at the phone pole), then changing the cable will not improve the problem actually... usually they will check the DP as well as your cable...

It's me

You can still use the existing phone line and streamyx service...
If you're moving within the same exchange, it's likely you still have a chance to use the old number...
But if you're moving to another place which use different exchange, you'll totally need to have a new phone number but with the old account. Another things, TM will charge RM50 (if i'm not mistaken) as a relocation charge plus RM30-RM50 line installation charge at your new home...

Just go to TMPOINT and fill the relocation of services form....

Cordless phone only applies for the new application as well FIRST TIME upgrade...

Please check your application status here ;

http://sams.tm.net.my/marketingcenter/search.asp

by entering either your streamyx username or phone number.

I think your port already set to 4Mbps but you need to wait until the technician come to your house to do some testing as well as activate your new speed after they confirm and make sure that your line are really capable for 4Mbps...

Since today is Saturday, then most of the technician will not work today... You need to wait until Monday...

you're downloading from which sources? FS site?

Your contract will be renew for another year from the date of 4Mbps activation...
Upgrade to higher package will not have any penalty charge....

Yes... There's no such things like 'upgrade fees'... Haven't heard it before...

Nothing wrong at all with your line, and FYI, your line already capped to 5Mbps which is more than what you should get... I'm still not understand why the installer refuse to come to your house to do further inspection. BTW, just wait until this Wednesday and do update us what the installer will say when he test the line at your house... For me, your line are really capable and qualified for 4Mbps and even higher than that....

See my line statistics, it's kinda similar with your current stats...

It's really stable... connection up-time already reached 2 weeks without any disconnection angat all...
Unfortunately, as you can see from the speedtest results below, it's clearly shown that TM has a bad routing or maybe they encounter another AAG cable "problems" to the international server, I wonder why ping to Singapore spikes to more than 100ms! Usually it's just about 40-50ms...

FYI, with standard package, you still need to pay the RM26 phone rentals every month and there's no free unlimited call to TM fixed line nationwide number....

So basically, you will pay = RM99 + RM26 + RMxx (call charges, if any)
= RM126

While for BBD 1Mbps, you will only need to pay RM110 per month including phone rental. Free call to TM Fixed line number and some 'discount' for calling the mobile number and fixed line other than TM provide (Time, Maxis etc)

This post has been edited by AjkR06: Nov 21 2011, 01:29 PM

Depends... In my opinion, TP Link TD-W8901G should be okay with the average usage....
It's cheap and reliable, less than RM100...

This post has been edited by AjkR06: Nov 24 2011, 09:09 PM

In my case, my router shows the 5280Kbps as the downstream value while 508Kbps for the upstream value.
What package that are you subscribe now? Is that 1Mbps? FYI, TM implement two types of account 'capping', first via the physical capping which is done at the port on your nearest DSLAM... The second capping is done remotely by using your username. Let's say, you're subscribing to 1Mbps package, but your port at the DSLAM are capped to 4096Kbps, but you still get the maximum speed of 1Mbps because your on the TM record, your username are based on the 1Mbps package...

This post has been edited by AjkR06: Nov 28 2011, 02:23 PM

"I think the downstream rate shown by the router is the second capping u mentioned done remotely." - No. It's the first or physical capping done at your port on the nearest DSLAM (street cabinet or hosted in exchange)

"So mayb the reason why i'm still getting 1mbps is because the dslam is still capped at 1mbps." - It's not the DSLAM.. But it's the remote capping where TM still not raise your account speed from 1Mbps to 4Mbps...

Btw, have technician come to your house to do other inspection? Usually TM will only raise your account speed after the technician come to your house to do the further testing and he will make sure that your physical line are fully capable and qualified to support 4Mbps. After they confirm that everything is fine, they will call the technical department and ask them to raise your speed. TM will raise your speed between 48 hours from the date and time where the technician come. If you're fortunate, you will get the 4Mbps on-the-spot after the technician leave your house. Make sure you frequently restart your modem in order for the change to take effect...

---

Added on November 29, 2011, 10:55 pmThey will give you another wireless modem router combo and it's all depending on you. You can still freely use back the existing equipment...

This post has been edited by AjkR06: Nov 29 2011, 10:55 PM

Probably it is due to the distance from your house to the exchange... You can check whether your line is 50% fiber optic (from the exchange to the remote cabinet DSLAM) or purely 100% copper by accessing TM SAMS WEBSITE. Just enter your streamyx username or phone number and you will know it. For partially fiber line, the green F symbol will appear at the J or Jumper area, meanwhile for the fully copper line, the green TICK symbol will appear instead of F symbol. You can see the attachment below for the example when your line is partially (or 50%) fiber.

It is recommended that you change the modem because you said that your house is big. You're using 4Mbps, and I heard that there are many problems involve around the TM Wifi modem (especially Riger and Innacom one). But you need to spend a bit... Maybe TP-Link TD-W8960N is suitable for you.... Depending on the seller, and the most cheap one that I found is RM122 from one reputable seller at Lelong.my... Or perhaps, you can do the survey at the Lowyat itself...

S - Speed...
Someone here has stated that if the technician did change your port speed, then the green tick will be appear...
But if the technician just leave the port as the default configuration, the red X mark will appear...

Example :
DSLAM original port speed = 2048Kbps

then you request to upgrade to 4Mbps, then the technician will cap it into 4096Kbps or if you're lucky, you will get 5240Kbps...

Multiple result? Can you post the screenshot here?

Basically what can I see is there are three "transaction" done on your account on the same day, which is 25 Nov 2011...

First, you terminate your line, and it seems your jumper is located on the street cabinet (by the green F sign there)..
Then the new installation process are made by TM, and your jumper suddenly change maybe from the fiber cabinet into the direct copper line to the exchange...

Lastly, it seems that there are some problems regarding your port, because the RED X mark available on your jumper status. You better call the mr Desmond and asked him what is the problem for your port... Or maybe they've done some 'mistakes' on the system... because you said that your 4Mbps application are succeed but why the SAMS status shows like that...

Hmm.. I think on your case, you need to ask TM why the technician seems "refuse" to come to your house... And again, maybe your jumper is not done yet.. Worst case scenario, your port are not capable to 4Mbps... because the jumper status is red "X" mark which indicate there are something wrong with the port...

Not yet... for the time being, it's the matter between you and the technician...
Everything will be based on his own pleasure (budi bicara)... As usual for TM...
Just wait until tomorrow

This post has been edited by AjkR06: Dec 1 2011, 07:55 PM