Just received a replacement set of my iphone 4 from Maxis last week.
However, one thing to clarify... the set i received is a new set or a refurbish set? I heard many rumours that it may be refurbish or new set.
Maxis replaced the set for me without any box as they dind't request for my box when i initially hand in for replacement. It's quite unfair if the set is refurbish as my phone is only used less than a month. I rather they repair the faulty part instead of giving me the refurbish set as my 'original' phone is brand new 1.
Actually how to determine the set is new or refurbish?
I received the set without box so can i claim it as refurbish set? The imei number is different with my original 1, so its quite weird that my phone imei is different with my box as they didn't exchange my original box.
Maxis only give me the set and warranty card without any acknowledgement letter, so in future how can i claim that this is the replacement set from Maxis as there is nothing to proove.

Please share your experience if you have claimed it before. Thanks

Most probably its a refurbished set. Check your model, should ends with LL instead of MY.

It's LL

then its a refurbished set.

Anything can i do on this or just accept for everthing?

its normal.
dont worry everything works fine like a new 1.

actually refurbish set is juz like new set
recently jux receive 3gs refurbish set from maxis
scratches on my previous set is no more and all the button are juz like new phone
advantage of having maxis set though

Refurbished is faulty new set that has been fixed

yeah, i dont think they can afford to replace with new one each time. probably you felt unfair they gave you a refurbished set, but it should work fine.

you can try to check for the production week here. http://www.chipmunk.nl/klantenservice/applemodel.html

came across a replacement unit few days back with production date in January and model number A1332. not sure if it's a refurbished or new unit but production week tells that it's a 3 month old unit.

original unit bought during launch last September has production date in September and serial number ends with MY.

anyway, Apple's warranty policy clearly stated that they have the right to replace your unit with a new or refurnished unit.

This post has been edited by teikwing: Apr 16 2011, 11:48 PM

checked with the website just now
information is quite true and stated refurbished set on my just gotten 3gs few weeks ago

Refurbished set is still ok what.
If problem still arises then just changed again la

refurbished is equal to second hand...many people will think like tat..human minded

you can insist on getting back your original set but you'll probably have to wait 6 months to 1 year for it to be repair.

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Added on April 17, 2011, 11:46 amit's still 2nd hand set but restored to a tip top condition

This post has been edited by Mackiddo: Apr 17 2011, 11:46 AM

LOL people...
as long as the phone condition is like new, we don actually care much about the age of item or whether it is 1st or 2nd hand rite?
tot dis is lyn forumer point of view ? as in garage sales forumer.. LOLz

My replacement is next week... Actually after reading this I felt a bit sad due to the term for giving refub set for replacement... Whatever the condition is it is still not brand new. After fork out 2k+ for this and getting refub I think this is totally not fair . I might want to check the serial number first thing... Hope to get a new one in a box... Finger crossed...

refurbished set = repair fault phone to new set
correct me if wrong

Thanks for the opinions
This is the 1st time i own an iphone, thats why so 'gan jiong' on it. Hopefully the batttery and screen are new as its performance will accordingly to its life cycle.

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Added on April 17, 2011, 2:43 pmBut i dont think they collect your box when you return the phone to them for replacement

This post has been edited by PinGuo: Apr 17 2011, 02:43 PM

if that is the original phone then why the imei different? or do u mean another faulty new set that has been fixed?

Ya without box should be fine, but since my phone got problem on the day it is opend at shop, then need a new set will be fair...

U mean the model at setting- general-about? If end with MY means what? LL mean refurbish? How sure are you?

Imei different? What's important is the imei on the warranty card is the same as that on the phone.

refurbished set mean its old phone reconditioned to look new, not necessarily to be repaired phone.

Refurbished set is always a faulty set that has been sent in for warranty. It could have been used anywhere from one week to a period of 10 months since it was launched last June.

when u get the replacement phone there should be different imei right?
also the receipt should stated the new imei?
or did u not getting the receipt

What is the procedure and what shold I be aware of when doing the replacement. I am going to get it next week.

Not sure DiGi will be having replacement sets or not?

I've been waiting since March for a 3GS replacement.

imei will be different. just make sure the telco update it electronically in their system. receipt is not important.

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Added on April 17, 2011, 7:38 pmyou should read their terms &. conditions before buying. how can it not be fair when you accepted it?

This post has been edited by Mackiddo: Apr 17 2011, 07:38 PM

The problem is they don't allow user to inspect the phone before buying... As a consumer we have the right to test and satidfy before paying them... My phone speaker can't hear anything.. Not after one week, or one day, its on the spot issue. I request for new one but they say need to get from DiGi

They gave me the replacement set and the service card without any acknowledgement for me to keep. I just wonder that if I day i would like to sell my phone, how i'm gonna explain with ppl that my phone imei is diff with the box

I think it should be normal right for replacement set. Looks like all the ppl here are aware of any replacement set just come with the phone and the card and I thnik these 2 are the real concern not the box...

Gonna exchange mine soon... Hope to get a new set rarher than a refub one

All are refurb set. They will never give new sets.

It's pretty much of a subjective con if you were to ask me. Anyway, it's subject to the terms and conditions set forth therein and it would be of a less-humiliating lesson if one reads (if he/she able).

just tell the buyer u claimed a new set from maxis la...they will be more than happy

haha if they're dumb enough to believe that, then good for u lu but without box they might even think its an Iphone from overseas that has no warranty with msia.

Haha, i just affraid that they might tell me they want for '2nd' hand phone but not '3rd' hand phone.

just got replacement today.. and yes it is a LL (refub version)... the warranty will still follow the data of purchase but i have 90 days for another 1:1 if there is any problem.

well, sometimes life is like that... lucky on one day and unlucky on the other... anyway hope it works fine

owh man... come on. try to think again,
if yours is faulty even after 1 day use, they will take it and repair..
and then it will become refurnished item already since it has been repaired.
if they return it to u, u still get a refurbish item. where is the "NEW" and ORIGINALITY?
if u can get your phone 1:1 exchange rather than wait after 6 months ++, I would prefer to have my phone a.s.a.p

refurbished set is also comes with original parts. u dont have to worries bout it.

where is it stated got extra 90 days warranty?

its pathetic to think that you will get a brand new set.
put yourself in their shoes, will you change a new set for your customer after using the phone for more than 1 month?
i think by giving a refurbished set is good enough

refurbished set is just like new.
physical 100% brand new

Jz keep in mind, Don't think the phone is Refurbished Set just pretend it New Set.
The Feel will Better

guys, i bought my iphone4 from maxis....so can extend the warranty by purchasing the applecare protection?

@ junkieG nope, contact Maxis for 2 year warranty.

Digi only got 1 year Warranty only ..
Maxis got 2 year Warranty ?

Depends on your contract duration.
If you sign 2 years contract then your warranty will be 2 years

Oh...
Thank You for Info..

For latest info! Digi buyer only got 1 year warranty even u sign for 2 year contract and after u get a replacement unit they wont extend 90 days for it.. they will just continue the warranty as the date u purchase.

Is this true?!
Digi user must more carefully take care this this baby then..

So is 1 year or 2 year?
Need to ask at Digi Center .

i had ask the digi centre b4 and they already comfirm with me because i claimed 2 time warranty ad @.@

Hehe.. Thanks for the Info .. 1 year only for Digi!
Mind to share what happen to you Iphone ? Claim 2 time in 1 year ?

1st time. the phone got the home button not sensitive problem after a few month of usage then they replace me another unit but within 1 week the phone gone crazy as auto sliding page to page and randomly type msg and then it hang and wont turn on. i got fed up! then str8 go digi get another replacement! lucky there still left last unit for that batch of replacement phone left =D Till now no problem with the unit ad xD

I got replacement set Maxis KLCC waited one hour only can get seed unit.. Everything all new!

Hehe ...
Crazy Auto Sliding Page to Page.
Thx for sharing !

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Added on May 14, 2011, 3:28 pmSo fast ? Usually need wait 4-7 Working days !
So Lucky. Btw what happen to old one ? Home Button ?

This post has been edited by Bibinoob: May 14 2011, 03:28 PM

I have replace my iphone twice in a week!^
1st time in solaris, i exchange because my previous phone on/off button got sound, rattle, i feel not comfortable on it.. i just walk in and immediately gt my replacement set. After few days(yesterday) , digi seremban sms me( I put my phone in waiting list for backup) , than I feel that my current phone also got some little sound on the on/off button, than i go change again. The staff direct change 2 me again. haha..now i am satisfied for my iphone^

Yeah I was also surprised when she said 1 hour come collect. I actually prepared to wait 2 weeks haha. I used mine for 6 months already the on/off rattle badly and then the home button not functioning that well. Now got replacement set all good.

What to say ..
Sometime also depend the person LUCK..
Maybe can do try to ask them got Stock for Replacement Set before you claim it

I just got my replacement unit this week also after waiting 2 weeks. The replacement unit is also a "LL" model. My problem iPhone was only used it for less than 2 months. Warranty claims because of ear speaker no sound!

Last time my friend bought a used iPhone with "LL" model and we both couldn't figure which country is it from! But now I know from the hard way!

actually US iphone also have 'LL' model number

and real refurb phone have '5k' as two starting letter for serial (note:serial not model number)

so my take is 'LL' are same as those iphone in black box which apple store in US used to swap out defective phone.
Genius in apple store US claims those phone in black box are new.

My theory is apple made those new iphone in black box to quickly replace defective phone without needing to replace cable/earphone/printed thingy to save cost.

This post has been edited by cloudeen: May 22 2011, 07:22 PM

Me too got replacement at Maxis KLCC .... just wait for 2-3 hours and got the replacement set... my previous iphone had wi-fi connection problem and they tested and replace it on the spot.. the best thing is I have been used it for six month and now I get a new replacement... if you want to get replacement on the same day, only two Maxis centre is available either KLCC or TTDI... others will have to wait 2-3 weeks for replacement....

Did you check whether your replacement set has a yellow screen problem. I read in another thread that the replacement set screen is yellowish compared to another iphone 4. Did you do a comparison to check?

just wanna share my experience here. I got my Iphone4 from Digi Johor. After few months of using, the home button become not responsive. I feel like lazy wanna go all the way to digi centre since im staying quite far from digi centre and plus i heard digi not going to replace unless ur iphone home button is fully failed. Recently i came to UK for holiday and saw this apple store. Just trying my luck just advice them my issue and they book me for an appointment. Few mins later a stuff from genius bar came and she pressed my iphone 4 and its only fails 2 out of 10 times. She said well okay, u r not happy with ur home button so we gonna change another iphone4 for u but do u have ur data backup in ur computer? After sign 2 forms/agreement then she took a refubrished iphone and after i checked everything was exactly new and i;m more than happy to get a 'like new' iphone, since my old iphone has visible scratches on the bezel due to the stupid bumper. My model now is MC603B instead of MY.. my conclusion is apple store customer service in UK is far better than malaysia!

that is expected becoz we dont even have an apple store in malaysia, if we do then i bet the service will be the same..

Yes.. i've done the test. Luckily, there was no yellow screen problem... So far, it was better than my old iphone...

My "new" iPhone serial no starts with 5K and model numbers got LL ending! So I guess I got a genuine refurbished iPhone already!!!

On Sunday (8/5) I went to Maxis center TTDI to get replacement for my iphone (weak wifi signal) and they said got no stock for 16gb. The staff said that maybe restock on monday/tuesday and I can get my replacement on Wednesday. Then got call from them to collect my replacement on Wednesday (11/5). So I went back there on 11/5 and the staff told me that they got no stock (I thought they just restocked?). I told them I received call to collect my replacement so they must reserved 1 for me already. Only after that got my replacement (refurbished 5K model).

How true is their 'same day replacement'? or too many people got problem with iphone 4?

This post has been edited by aburex: May 26 2011, 03:17 AM

I got my replacement in the same day but replacement set had a yellow screen did you check your replacement set?

So far no problem with my replacement set. I quickly tested the basic function in front of the staff (camera, video, wifi etc.)

Yesterday, I also got my replacement in the same day at KLCC (waited about 2 hour) and best things is now my set warranty extended another 11

WHY IS UR WARRANTY BE EXTEND ANOTHER 11 MONTH??

Greenlp_87, why the caps? Seen a lot of your posts with caps at the moment.

opps..sory mate, currently typing some office letter..nor realize my caps turning on..

Checked from apple website. warranty till 11 July 2012.

i thought the warranty follow the 1st unit...

i got my refurbished set also.. but my warranty follows the 1st unit .. same as u say

For warranty purpose, Maxis will follow apple website warranty, right?

yeah mate, thats why i feel curious when CSC tell me his warranty is extended...

So telco follow apple waranty or first unit

should be first unit based on my personal experience

should be the first unit mate...i have claim the replacement unit from maxis for my white set.i already ask them about the warranty n they told me that the warranty follow the 1st unit...

if the warranty follows the refurbished set.. i'll make sure my set gets faulty every 11 months

When you send your iPhone back to Maxis. You need to present your warranty card along with your iPhone when claiming. Maxis will follow the warranty as stated on the warranty card. Therefore, the warranty follows the first unit. Reason is, even after they swap your unit for a new/refurbished unit, your warranty card isn't exchanged.

However, when you check in Apple's website. Your warranty will start over again because it's a new/refurbished (technically new) unit. But this can't be a basis for an extended 11 months of warranty because Maxis will only accept your iPhone with their (Maxis') warranty card which follows the first unit.

should be refurbish set also, becoz recently claim warranty 32gb, i get the model no with LL, currently malaysia model is running with MC605MY for 32gb. LL model malaysia telco sold in last year nov.

All replacement set is not a new set.. It is refurbish set base on my experience..

exactly..same with my experience also.claim the replacement unit for my white set 16gb from maxis klcc n get replacement unit in which the model is MC***LL...

from my case, is it follow the 1st unit warranty although the replacement set look "new"

@vostro78: Refurbished unit looks new because they can't be replacing their customer's iPhones with used and scratched units... So yea, yours follows the 1st unit's warranty.

it's a refurbished set, as in someone bought it, returned it (maybe just after a few days of using) because got problem, apple go fix it and replace any not-good-as-new parts, and give it to u. so look at it as an iphone that passed QC twice

yea.. me too.. As, to apple quite a waste to dispose the entire unit if it is only battery problem... Because of this, there is refurbish set...

so actually the refurbished set good anot ah..?
im on a refurbished set also.. but my set are like more 'fragile' compared to my fren (original) ..
maybe im a heavy ip user

the refurbished set is same as the new unit mate..every unit need to pass mandatory test before that unit be given to the customer...dont worry about their quality mate...

sure same quality. it's not that apple simply give you second hand stuff

icic..its my own fault actually
got compared with another 2 frens with the same model we bought.. my home button goes not responsive and battery faulty after 1.5 years..

it depend on how u use n take care of ur phone mate...how u cycle the battery energy n how u press the home button...

yeappie..
therefore advise everyone here be wise when u choose a 3rd party charger for ur idevice..
a capalang brand will leads ur idevice to gg.com like me