Replacement set = NEW set? How to justify?
|
|
 May 22 2011, 08:04 PM
|
 
Junior Member
13 posts Joined: Oct 2005  
|
Me too got replacement at Maxis KLCC .... just wait for 2-3 hours and got the replacement set... my previous iphone had wi-fi connection problem and they tested and replace it on the spot.. the best thing is I have been used it for six month and now I get a new replacement... if you want to get replacement on the same day, only two Maxis centre is available either KLCC or TTDI... others will have to wait 2-3 weeks for replacement....
|
|
|
|
|
|
May 22 2011, 10:57 PM
|
Senior Member
888 posts Joined: Mar 2011
|
QUOTE(zachkid @ May 22 2011, 08:04 PM) Me too got replacement at Maxis KLCC .... just wait for 2-3 hours and got the replacement set... my previous iphone had wi-fi connection problem and they tested and replace it on the spot.. the best thing is I have been used it for six month and now I get a new replacement... if you want to get replacement on the same day, only two Maxis centre is available either KLCC or TTDI... others will have to wait 2-3 weeks for replacement.... Did you check whether your replacement set has a yellow screen problem. I read in another thread that the replacement set screen is yellowish compared to another iphone 4. Did you do a comparison to check? |
|
|
May 23 2011, 12:04 AM
|
Senior Member
2,154 posts Joined: May 2009 From: Terengganu 
|
just wanna share my experience here. I got my Iphone4 from Digi Johor. After few months of using, the home button become not responsive. I feel like lazy wanna go all the way to digi centre since im staying quite far from digi centre and plus i heard digi not going to replace unless ur iphone home button is fully failed. Recently i came to UK for holiday and saw this apple store. Just trying my luck just advice them my issue and they book me for an appointment. Few mins later a stuff from genius bar came and she pressed my iphone 4 and its only fails 2 out of 10 times. She said well okay, u r not happy with ur home button so we gonna change another iphone4 for u but do u have ur data backup in ur computer? After sign 2 forms/agreement then she took a refubrished iphone and after i checked everything was exactly new and i;m more than happy to get a 'like new' iphone, since my old iphone has visible scratches on the bezel due to the stupid bumper. My model now is MC603B instead of MY.. my conclusion is apple store customer service in UK is far better than malaysia!
|
|
|
May 23 2011, 12:49 AM
|
Junior Member
446 posts Joined: Jan 2011
|
QUOTE(shawn87 @ May 23 2011, 12:04 AM) just wanna share my experience here. I got my Iphone4 from Digi Johor. After few months of using, the home button become not responsive. I feel like lazy wanna go all the way to digi centre since im staying quite far from digi centre and plus i heard digi not going to replace unless ur iphone home button is fully failed. Recently i came to UK for holiday and saw this apple store. Just trying my luck just advice them my issue and they book me for an appointment. Few mins later a stuff from genius bar came and she pressed my iphone 4 and its only fails 2 out of 10 times. She said well okay, u r not happy with ur home button so we gonna change another iphone4 for u but do u have ur data backup in ur computer? After sign 2 forms/agreement then she took a refubrished iphone and after i checked everything was exactly new and i;m more than happy to get a 'like new' iphone, since my old iphone has visible scratches on the bezel due to the stupid bumper. My model now is MC603B instead of MY.. my conclusion is apple store customer service in UK is far better than malaysia! that is expected becoz we dont even have an apple store in malaysia, if we do then i bet the service will be the same.. |
|
|
May 23 2011, 10:07 AM
|
|
Junior Member
13 posts Joined: Oct 2005
|
QUOTE(MEngineer @ May 22 2011, 10:57 PM) Did you check whether your replacement set has a yellow screen problem. I read in another thread that the replacement set screen is yellowish compared to another iphone 4. Did you do a comparison to check? Yes.. i've done the test. Luckily, there was no yellow screen problem... So far, it was better than my old iphone... |
|
|
May 25 2011, 06:46 PM
|
Junior Member
20 posts Joined: Mar 2005
|
QUOTE(cloudeen @ May 22 2011, 07:14 PM) actually US iphone also have 'LL' model number My "new" iPhone serial no starts with 5K and model numbers got LL ending! So I guess I got a genuine refurbished iPhone already!!! and real refurb phone have '5k' as two starting letter for serial (note:serial not model number) so my take is 'LL' are same as those iphone in black box which apple store in US used to swap out defective phone. Genius in apple store US claims those phone in black box are new. My theory is apple made those new iphone in black box to quickly replace defective phone without needing to replace cable/earphone/printed thingy to save cost.  |
|
|
|
|
|
May 26 2011, 03:16 AM
|
Senior Member
1,526 posts Joined: Jan 2003 From: Selangor
|
QUOTE(zachkid @ May 22 2011, 08:04 PM) Me too got replacement at Maxis KLCC .... just wait for 2-3 hours and got the replacement set... my previous iphone had wi-fi connection problem and they tested and replace it on the spot.. the best thing is I have been used it for six month and now I get a new replacement... if you want to get replacement on the same day, only two Maxis centre is available either KLCC or TTDI... others will have to wait 2-3 weeks for replacement.... On Sunday (8/5) I went to Maxis center TTDI to get replacement for my iphone (weak wifi signal) and they said got no stock for 16gb. The staff said that maybe restock on monday/tuesday and I can get my replacement on Wednesday. Then got call from them to collect my replacement on Wednesday (11/5). So I went back there on 11/5 and the staff told me that they got no stock (I thought they just restocked?). I told them I received call to collect my replacement so they must reserved 1 for me already. Only after that got my replacement (refurbished 5K model).How true is their 'same day replacement'? or too many people got problem with iphone 4?  This post has been edited by aburex: May 26 2011, 03:17 AM |
|
|
May 26 2011, 10:01 AM
|
Junior Member
346 posts Joined: Oct 2007
|
QUOTE(aburex @ May 26 2011, 03:16 AM) On Sunday (8/5) I went to Maxis center TTDI to get replacement for my iphone (weak wifi signal) and they said got no stock for 16gb. The staff said that maybe restock on monday/tuesday and I can get my replacement on Wednesday. Then got call from them to collect my replacement on Wednesday (11/5). So I went back there on 11/5 and the staff told me that they got no stock (I thought they just restocked?). I told them I received call to collect my replacement so they must reserved 1 for me already. Only after that got my replacement (refurbished 5K model). I got my replacement in the same day but replacement set had a yellow screen How true is their 'same day replacement'? or too many people got problem with iphone 4?  did you check your replacement set? |
|
|
May 26 2011, 08:45 PM
|
|
Senior Member
1,526 posts Joined: Jan 2003 From: Selangor
|
QUOTE(ck_yoong @ May 26 2011, 10:01 AM) I got my replacement in the same day but replacement set had a yellow screen So far no problem with my replacement set. I quickly tested the basic function in front of the staff (camera, video, wifi etc.) did you check your replacement set? |
|
|
Aug 11 2011, 10:57 AM
|
|
Junior Member
40 posts Joined: Oct 2005
|
Yesterday, I also got my replacement in the same day at KLCC (waited about 2 hour) and best things is now my set warranty extended another 11
|
|
|
Aug 11 2011, 10:59 AM
|
Senior Member
3,150 posts Joined: Feb 2011 From: Shah Alam, Subang, PJ
|
QUOTE(CSC @ Aug 11 2011, 10:57 AM) Yesterday, I also got my replacement in the same day at KLCC (waited about 2 hour) and best things is now my set warranty extended another 11 WHY IS UR WARRANTY BE EXTEND ANOTHER 11 MONTH?? |
|
|
Aug 11 2011, 11:31 AM
|
Senior Member
4,286 posts Joined: Jun 2008
|
Greenlp_87, why the caps? Seen a lot of your posts with caps at the moment.
|
|
|
Aug 11 2011, 11:37 AM
|
|
Senior Member
3,150 posts Joined: Feb 2011 From: Shah Alam, Subang, PJ
|
QUOTE(azraeil @ Aug 11 2011, 11:31 AM) Greenlp_87, why the caps? Seen a lot of your posts with caps at the moment. opps..sory mate, currently typing some office letter..nor realize my caps turning on..  |
|
|
|
|
|
Aug 11 2011, 01:36 PM
|
|
Junior Member
40 posts Joined: Oct 2005
|
QUOTE(greenlp_87 @ Aug 11 2011, 10:59 AM) WHY IS UR WARRANTY BE EXTEND ANOTHER 11 MONTH?? Checked from apple website. warranty till 11 July 2012. |
|
|
Aug 11 2011, 01:51 PM
|
|
Senior Member
3,150 posts Joined: Feb 2011 From: Shah Alam, Subang, PJ
|
QUOTE(CSC @ Aug 11 2011, 01:36 PM) Checked from apple website. warranty till 11 July 2012. i thought the warranty follow the 1st unit... |
|
|
Aug 11 2011, 03:08 PM
|
Senior Member
3,555 posts Joined: Oct 2009 From: Bandar Sri Damansara (5 mins from 1 Utama)
|
QUOTE(greenlp_87 @ Aug 11 2011, 01:51 PM) i thought the warranty follow the 1st unit... i got my refurbished set also.. but my warranty follows the 1st unit .. same as u say  |
|
|
Aug 11 2011, 03:26 PM
|
|
Junior Member
40 posts Joined: Oct 2005
|
For warranty purpose, Maxis will follow apple website warranty, right?
|
|
|
Aug 11 2011, 03:29 PM
|
|
Senior Member
3,150 posts Joined: Feb 2011 From: Shah Alam, Subang, PJ
|
QUOTE(sakurazz @ Aug 11 2011, 03:08 PM) i got my refurbished set also.. but my warranty follows the 1st unit .. same as u say yeah mate, thats why i feel curious when CSC tell me his warranty is extended... |
|
|
Aug 11 2011, 03:34 PM
|
Senior Member
1,376 posts Joined: Oct 2008
|
So telco follow apple waranty or first unit
|
|
|
Aug 11 2011, 03:36 PM
|
|
Senior Member
3,555 posts Joined: Oct 2009 From: Bandar Sri Damansara (5 mins from 1 Utama)
|
QUOTE(kapultek @ Aug 11 2011, 03:34 PM) So telco follow apple waranty or first unit should be first unit based on my personal experience |
| Change to: |  0.0246sec
 0.45
 5 queries
 GZIP Disabled
Time is now: 4th December 2025 - 08:15 AM |
Quote