Just received a replacement set of my iphone 4 from Maxis last week.
However, one thing to clarify... the set i received is a new set or a refurbish set? I heard many rumours that it may be refurbish or new set.
Maxis replaced the set for me without any box as they dind't request for my box when i initially hand in for replacement. It's quite unfair if the set is refurbish as my phone is only used less than a month. I rather they repair the faulty part instead of giving me the refurbish set as my 'original' phone is brand new 1.
Actually how to determine the set is new or refurbish?
I received the set without box so can i claim it as refurbish set? The imei number is different with my original 1, so its quite weird that my phone imei is different with my box as they didn't exchange my original box.
Maxis only give me the set and warranty card without any acknowledgement letter, so in future how can i claim that this is the replacement set from Maxis as there is nothing to proove.

Please share your experience if you have claimed it before. Thanks

Most probably its a refurbished set. Check your model, should ends with LL instead of MY.

It's LL

then its a refurbished set.

Anything can i do on this or just accept for everthing?

its normal.
dont worry everything works fine like a new 1.

actually refurbish set is juz like new set
recently jux receive 3gs refurbish set from maxis
scratches on my previous set is no more and all the button are juz like new phone
advantage of having maxis set though

Refurbished is faulty new set that has been fixed

yeah, i dont think they can afford to replace with new one each time. probably you felt unfair they gave you a refurbished set, but it should work fine.

you can try to check for the production week here. http://www.chipmunk.nl/klantenservice/applemodel.html

came across a replacement unit few days back with production date in January and model number A1332. not sure if it's a refurbished or new unit but production week tells that it's a 3 month old unit.

original unit bought during launch last September has production date in September and serial number ends with MY.

anyway, Apple's warranty policy clearly stated that they have the right to replace your unit with a new or refurnished unit.

This post has been edited by teikwing: Apr 16 2011, 11:48 PM

checked with the website just now
information is quite true and stated refurbished set on my just gotten 3gs few weeks ago

Refurbished set is still ok what.
If problem still arises then just changed again la

refurbished is equal to second hand...many people will think like tat..human minded

you can insist on getting back your original set but you'll probably have to wait 6 months to 1 year for it to be repair.

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Added on April 17, 2011, 11:46 amit's still 2nd hand set but restored to a tip top condition

This post has been edited by Mackiddo: Apr 17 2011, 11:46 AM

LOL people...
as long as the phone condition is like new, we don actually care much about the age of item or whether it is 1st or 2nd hand rite?
tot dis is lyn forumer point of view ? as in garage sales forumer.. LOLz

My replacement is next week... Actually after reading this I felt a bit sad due to the term for giving refub set for replacement... Whatever the condition is it is still not brand new. After fork out 2k+ for this and getting refub I think this is totally not fair . I might want to check the serial number first thing... Hope to get a new one in a box... Finger crossed...

refurbished set = repair fault phone to new set
correct me if wrong

Thanks for the opinions
This is the 1st time i own an iphone, thats why so 'gan jiong' on it. Hopefully the batttery and screen are new as its performance will accordingly to its life cycle.

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Added on April 17, 2011, 2:43 pmBut i dont think they collect your box when you return the phone to them for replacement

This post has been edited by PinGuo: Apr 17 2011, 02:43 PM

if that is the original phone then why the imei different? or do u mean another faulty new set that has been fixed?

Ya without box should be fine, but since my phone got problem on the day it is opend at shop, then need a new set will be fair...