Replacement set = NEW set? How to justify?
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 Apr 17 2011, 06:14 PM
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Senior Member
4,808 posts Joined: Sep 2006 
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QUOTE(yezhacolic @ Apr 16 2011, 08:39 PM) Most probably its a refurbished set. Check your model, should ends with LL instead of MY. U mean the model at setting- general-about? If end with MY means what? LL mean refurbish? How sure are you? |
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Apr 17 2011, 06:21 PM
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All Stars
10,473 posts Joined: Jan 2003 From: Sarawak
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Imei different? What's important is the imei on the warranty card is the same as that on the phone.
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Apr 17 2011, 06:22 PM
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Senior Member
1,384 posts Joined: Jan 2009  
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QUOTE(mr11 @ Apr 17 2011, 02:30 PM) refurbished set = repair fault phone to new set refurbished set mean its old phone reconditioned to look new, not necessarily to be repaired phone.correct me if wrong |
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Apr 17 2011, 06:32 PM
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Senior Member
3,804 posts Joined: Mar 2007
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Refurbished set is always a faulty set that has been sent in for warranty. It could have been used anywhere from one week to a period of 10 months since it was launched last June.
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Apr 17 2011, 06:39 PM
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Junior Member
129 posts Joined: Nov 2010 From: Around Malaysia
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QUOTE(Skylinestar @ Apr 17 2011, 06:21 PM) Imei different? What's important is the imei on the warranty card is the same as that on the phone. when u get the replacement phone there should be different imei right?also the receipt should stated the new imei? or did u not getting the receipt |
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Apr 17 2011, 06:46 PM
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Senior Member
1,849 posts Joined: Jan 2003
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What is the procedure and what shold I be aware of when doing the replacement. I am going to get it next week.
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Apr 17 2011, 07:01 PM
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Senior Member
2,247 posts Joined: Jan 2007
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Not sure DiGi will be having replacement sets or not?
I've been waiting since March for a 3GS replacement.  |
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Apr 17 2011, 07:35 PM
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Senior Member
5,859 posts Joined: Mar 2009 From: KL in JB/SG :
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QUOTE(antukecik09 @ Apr 17 2011, 06:39 PM) when u get the replacement phone there should be different imei right? imei will be different. just make sure the telco update it electronically in their system. receipt is not important.also the receipt should stated the new imei? or did u not getting the receipt Added on April 17, 2011, 7:38 pm QUOTE(manx @ Apr 17 2011, 02:29 PM) My replacement is next week... Actually after reading this I felt a bit sad due to the term for giving refub set for replacement... Whatever the condition is it is still not brand new. After fork out 2k+ for this and getting refub I think this is totally not fair you should read their terms &. conditions before buying. how can it not be fair when you accepted it? . I might want to check the serial number first thing... Hope to get a new one in a box... Finger crossed...This post has been edited by Mackiddo: Apr 17 2011, 07:38 PM |
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Apr 17 2011, 09:12 PM
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Senior Member
1,849 posts Joined: Jan 2003
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QUOTE(Mackiddo @ Apr 17 2011, 07:35 PM) imei will be different. just make sure the telco update it electronically in their system. receipt is not important. The problem is they don't allow user to inspect the phone before buying... As a consumer we have the right to test and satidfy before paying them... My phone speaker can't hear anything.. Not after one week, or one day, its on the spot issue. I request for new one but they say need to get from DiGiAdded on April 17, 2011, 7:38 pm you should read their terms &. conditions before buying. how can it not be fair when you accepted it? |
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Apr 17 2011, 11:26 PM
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Junior Member
8 posts Joined: Apr 2011
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QUOTE(antukecik09 @ Apr 17 2011, 06:39 PM) when u get the replacement phone there should be different imei right? They gave me the replacement set and the service card without any acknowledgement for me to keep. I just wonder that if I day i would like to sell my phone, how i'm gonna explain with ppl that my phone imei is diff with the box also the receipt should stated the new imei? or did u not getting the receipt  |
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Apr 18 2011, 08:23 AM
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Senior Member
1,849 posts Joined: Jan 2003
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QUOTE(PinGuo @ Apr 17 2011, 11:26 PM) They gave me the replacement set and the service card without any acknowledgement for me to keep. I just wonder that if I day i would like to sell my phone, how i'm gonna explain with ppl that my phone imei is diff with the box I think it should be normal right for replacement set. Looks like all the ppl here are aware of any replacement set just come with the phone and the card and I thnik these 2 are the real concern not the box... Gonna exchange mine soon... Hope to get a new set rarher than a refub one  |
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Apr 18 2011, 09:55 AM
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Junior Member
95 posts Joined: Dec 2010
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QUOTE(manx @ Apr 18 2011, 08:23 AM) I think it should be normal right for replacement set. Looks like all the ppl here are aware of any replacement set just come with the phone and the card and I thnik these 2 are the real concern not the box... All are refurb set. They will never give new sets.Gonna exchange mine soon... Hope to get a new set rarher than a refub one |
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Apr 18 2011, 10:10 AM
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Senior Member
3,651 posts Joined: Jan 2009 From: Fort Canning Garden Status: Dog Fighting  
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QUOTE(k3v1n @ Apr 17 2011, 09:50 AM) refurbished is equal to second hand...many people will think like tat..human minded It's pretty much of a subjective con if you were to ask me. Anyway, it's subject to the terms and conditions set forth therein and it would be of a less-humiliating lesson if one reads (if he/she able). |
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Apr 18 2011, 10:33 AM
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Senior Member
1,242 posts Joined: Sep 2005 From: Puchong
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QUOTE(PinGuo @ Apr 17 2011, 11:26 PM) They gave me the replacement set and the service card without any acknowledgement for me to keep. I just wonder that if I day i would like to sell my phone, how i'm gonna explain with ppl that my phone imei is diff with the box just tell the buyer u claimed a new set from maxis la...they will be more than happy |
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Apr 18 2011, 03:05 PM
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Senior Member
1,672 posts Joined: Jan 2003
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QUOTE(gurus @ Apr 18 2011, 10:33 AM) just tell the buyer u claimed a new set from maxis la...they will be more than happy haha if they're dumb enough to believe that, then good for u lu but without box they might even think its an Iphone from overseas that has no warranty with msia. |
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Apr 18 2011, 10:22 PM
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Junior Member
8 posts Joined: Apr 2011
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QUOTE(gurus @ Apr 18 2011, 10:33 AM) just tell the buyer u claimed a new set from maxis la...they will be more than happy Haha, i just affraid that they might tell me they want for '2nd' hand phone but not '3rd' hand phone.  |
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Apr 19 2011, 01:44 PM
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Senior Member
1,849 posts Joined: Jan 2003
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just got replacement today.. and yes it is a LL (refub version)... the warranty will still follow the data of purchase but i have 90 days for another 1:1 if there is any problem.
well, sometimes life is like that... lucky on one day and unlucky on the other... anyway hope it works fine |
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Apr 29 2011, 07:07 PM
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Senior Member
2,650 posts Joined: Feb 2009
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QUOTE(PinGuo @ Apr 16 2011, 07:52 PM) Just received a replacement set of my iphone 4 from Maxis last week. owh man... come on. try to think again,However, one thing to clarify... the set i received is a new set or a refurbish set? I heard many rumours that it may be refurbish or new set. Maxis replaced the set for me without any box as they dind't request for my box when i initially hand in for replacement. It's quite unfair if the set is refurbish as my phone is only used less than a month. I rather they repair the faulty part instead of giving me the refurbish set as my 'original' phone is brand new 1. Actually how to determine the set is new or refurbish? I received the set without box so can i claim it as refurbish set? The imei number is different with my original 1, so its quite weird that my phone imei is different with my box as they didn't exchange my original box. Maxis only give me the set and warranty card without any acknowledgement letter, so in future how can i claim that this is the replacement set from Maxis as there is nothing to proove. Please share your experience if you have claimed it before. Thanks if yours is faulty even after 1 day use, they will take it and repair.. and then it will become refurnished item already since it has been repaired. if they return it to u, u still get a refurbish item. where is the "NEW" and ORIGINALITY? if u can get your phone 1:1 exchange rather than wait after 6 months ++, I would prefer to have my phone a.s.a.p refurbished set is also comes with original parts. u dont have to worries bout it. |
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Apr 29 2011, 10:43 PM
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All Stars
10,473 posts Joined: Jan 2003 From: Sarawak
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QUOTE(manx @ Apr 19 2011, 01:44 PM) just got replacement today.. and yes it is a LL (refub version)... the warranty will still follow the data of purchase but i have 90 days for another 1:1 if there is any problem. where is it stated got extra 90 days warranty?well, sometimes life is like that... lucky on one day and unlucky on the other... anyway hope it works fine |
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May 1 2011, 11:26 AM
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Senior Member
7,924 posts Joined: Jul 2009
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its pathetic to think that you will get a brand new set.
put yourself in their shoes, will you change a new set for your customer after using the phone for more than 1 month? i think by giving a refurbished set is good enough |
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