Welcome Guest ( Log In | Register )

23 Pages « < 11 12 13 14 15 > » Bottom

Outline · [ Standard ] · Linear+

 ASUS Malaysia Component and Hardware

views
     
TSASUSmy
post Aug 4 2015, 11:33 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(edmund_yung @ Aug 4 2015, 02:09 AM)
I got a Asus 280X DC2, and it has got artifacts problems. It look like a common defect with 280X as detailed in Asus ROG forum:
https://rog.asus.com/forum/showthread.php?4...-Artifacts!!

If I RMA my card, what's your solution for it?
*
Hi edmund_yung,

Do send in the card for warranty first and we will feedback to HQ regarding this case. Do PM me your card serial number when you send it back to the place you bought for warranty claim.

Thank you
TSASUSmy
post Aug 7 2015, 09:15 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(kraizer81 @ Aug 7 2015, 07:35 AM)
Hi Asus, any news when ROG Spatha and ROG Claymore will be available for purchase in Malaysia?
*
Hi kraizer81,

We are planning to bring the ROG Spatha but don't have the exact date yet, do follow our FB for updates. As for the ROG Claymore, we don't have any details yet.

https://www.facebook.com/asusmalaysia

https://www.facebook.com/asusrogmalaysia

Thank you
TSASUSmy
post Aug 11 2015, 10:43 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(kraizer81 @ Aug 9 2015, 10:24 AM)
Hi again Asus, this maybe a silly question but I am going to ask anyway. I have an Asus Radeon HD 5970 that recently broke down. I bought it in august 2010. I was wondering, is it still applicable for RMA or warranty? Under Asus I mean and not the reeseller. Please reply soon. Oh, I do have the receipt, hope it helps.
*
Hi kraizer81,

You will need to go through the dealer in order to send the card to claim warranty, and our graphic card only have 3 years warranty and it seen like yours is over already if you bought is in August 2010.

Thank you
TSASUSmy
post Aug 14 2015, 06:31 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(DaisyApoc @ Aug 14 2015, 02:35 PM)
Hi Asus, I was just wondering when the STRIX version of 980TI will be available for purchase in Malaysia. I read posts that its already out in Malaysia, but I cant find it on any list in LOWYAT stores  sad.gif
*
Hi DaisyApoc,

Currently we are out of stock for this graphic card, the next shipment are estimated to be available by the end of the month.

Thank you
TSASUSmy
post Aug 17 2015, 10:36 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(DaisyApoc @ Aug 15 2015, 03:19 AM)
Thank you Asus for the information!! :-) Can reserve for me one?? tongue.gif
*
Hi DaisyApoc,

Can you PM me your name and phone number? I will pass it to our sales person and they will call you once got available stock.

Thank you
TSASUSmy
post Aug 17 2015, 10:38 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(victork91 @ Aug 15 2015, 06:49 PM)
@AsusMy,

ASUSmy, wonder if you can help me out.

Back in 2012, I bought a graphic card Asus GTX 560OC  from a local shop here in Malaysia. This shop have since been closed down, unfortunately.

Firstly can I check if this card has 3 years warranty? I aready PM for the details.

Thanks
*
Hi victork91,

Already check and replied your message.

Thank you
TSASUSmy
post Aug 18 2015, 04:44 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(sai86 @ Aug 18 2015, 12:06 PM)
Good day.

May i know the cost to fix laptop Keyboard?
- model is Vivobook S400CA.

Problem is all the key gone haywire/remap into other.
Will try to determine whether its OS problem or not, but would like to know the cost of fixing it incase its the KB is indeed damaged.
Thanks.
*
Hi sai86,

For laptop support, please contact our hotline number at 1300 88 3495.

Thank you
TSASUSmy
post Sep 1 2015, 12:16 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(Rei7 @ Aug 26 2015, 11:42 PM)
I just got a Asus mobo and using this dual intelligent processors 4/ai suite 3.
Did the 4-way optimization and it's saying CPU Performance increase by 34%. Basically it's overclocking it right?
Wonder if there is a button to stop the overclocking, or do I have to do everything manually in the BIOS?
Does uninstalling it makes things faster to revert back to stock?
I prefer to OC manually, so just wondering.
*
Hi Rei7,

May I know what is your motherboard model?

To load back to the default value, you can do it at the motherboard BIOS, Load Default.

Thank you
TSASUSmy
post Sep 10 2015, 01:45 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(james2306 @ Sep 10 2015, 01:26 PM)
Hi there,

Hardware involved:
Asus Maximus VIII Hero Mobo (z170)
Windows 10 Pro 64bit
Logitech G510 Keyboard
Logitech G35 Headset
Logitech G700s

So i ran into issue with Asus AI Suite with Logitech Gaming Software.

On a fresh install of Windows on my new system, I install full AI Suite package, all the softwares. Then i install LGS (logitech gaming software). On startup, i get blue screens.

I redid this process 4 times, meaing fresh installing windows again and installing AI Suite then LGS, and LGS then AI Suite, just to make sure, and always same result, as soon as lgs.exe starts up after a restart, bluescreen.

So now i just installed LGS first, startup, no issues. Then i installed AI Suite, but this time i left out the usb features/softwares, and just installed the Fan control/TPU/OC stuff. (Basically the only stuff i really use) and its fine. No errors so far.

So my conclusion is that there is issue with i think the USB Quick Charge or something USB software related with AI Suite, that doesnt like LGS and makes it bluescreen.

Anyone else face this issue?
*
Hi james2306,

Providing me some of the details of your PC? Such as.

Hardware environment:
- M/B:
- SN:
- CPU and S-Spec(OPN Number):
- DRAM:
- HDD:
- VGA:
- PSU:

Software and BIOS environment:
- BIOS Version:
- BIOS Setting: default or what change have you make
- O.S Type:
- O.S Service pack Version:

The Logitech software name and version.

The reason is we will try to duplicate the problem based on your specification.

You can PM me the details if you want.

Thank you
TSASUSmy
post Sep 11 2015, 03:35 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(Andy72 @ Sep 11 2015, 09:44 AM)
Hi. I have purchased the Z170-Deluxe motherboard and connecting the HDMI port to a LG UHD TV. I am getting video but there is no audio to the TV speakers. In Windows 10 Sound, Playback Devices, it says Digital Audio (HDMI) High Definition Audio Device Not plugged in. I turn on the TV before turning on the computer. I wonder why video is working and not audio. Is there a driver update for this?
*
Hi Andy,

Please make sure the audio and video driver are install in the PC. Do you mind show what do you see at the Playback devices in the Sound.

Thank you
TSASUSmy
post Sep 14 2015, 08:43 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(Andy72 @ Sep 13 2015, 07:06 PM)
I solved the problem. Installed the latest Intel HD Graphics driver from Intel site. The driver that comes with Windows Update is not up to date. This latest driver also solved the choppy video playback on Windows 10.

Thanks for your assistance.
*
Hi Andy72,

thumbup.gif

Thank you
TSASUSmy
post Sep 21 2015, 12:02 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(emy_xvidia @ Sep 20 2015, 04:29 AM)
ASUSmy loading up XMP profile of my G.Skill 3200MHz DDR4 RAM on Maximus VIII Hero Z170 mobo resulted in 'Overclocking failed' on BIOS. No other changes were made, just the XMP. I believe this is BIOS issue. Any insight when a fix is coming?
*
Hi emy_xvidia,

May I ask have you tried the latest BIOS on the website?

The latest version is Beta Version 0902.

https://www.asus.com/Motherboards/MAXIMUS-V...pDesk_Download/

Thank you
TSASUSmy
post Sep 23 2015, 02:29 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(emy_xvidia @ Sep 21 2015, 06:48 PM)
Im now on the beta BIOS already. Dont think its the RAM issue coz i was able to load up the XMP profile of my RAM to the rated speed and did a stress test on it using Prime 95, resulted in no errors. But once I restart, i was stucked at the BIOS screen with the mentioned error. Other users with Kingston Predator RAM encounters the same issue as well.
*
Hi emy_xvidia,

Can you provide me the part number for your 8GB G.Skill Ripjaws V 3200Mhz DDR4?

Currently I don't have any DDR4 RAM 3200Mhz.

I have tested the Kingston Predator 3000Mhz and 2400Mhz and G.Skill Ripjaws 4 3000Mhz. Seen like no problem found so far.

Will check with RD with the part number to be given by you.

Thank you
TSASUSmy
post Oct 1 2015, 04:11 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(nders @ Oct 1 2015, 02:54 PM)
hi,

am planning to buy a strix gtx 960. but the current bundle game sux (heroes of the storm pack, really?)

I am told I can keep the bundled game code until the next bundle game come out and use it to claim that. is it true?
*
Hi nders,

Yes, the Strix GTX960 current game bundle gift is for the Heroes-of-The-Storm. For more information and redeem the game code you can refer to below link.

If you use the serial number to redeem the game code from our site, the game code will be for the game that you redeemed.

The offer are available from September 23, 2015 through January 5, 2016, or while supplies last.

http://www.asus.com/event/VGA/Heroes-of-The-Storm/

Thank you
TSASUSmy
post Oct 27 2015, 11:39 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(xplay88 @ Oct 27 2015, 10:56 AM)
Hi ASUS malaysia

I wanna ask where can i buy Asus Rog Nomad backpack? as i saw on ur pamphlet book stated that the price of this bag is RM379.
*
Hi xplay88,

You can try the following dealer

Acute IT @ Sunway Pyramid
J-One Tech @ Digital Mall
IT Comp @ The Mines
U-note @ Lowyat

Thank you
TSASUSmy
post Oct 30 2015, 02:08 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
[quote=marsha1l,Oct 30 2015, 12:58 PM]
[/quote]

Hi ASUSmy,

Are the policy on installing aftermarket cooler wb/aircool 9xx gpu remains the same or only selected model? Also repaint the shroud will void warranty?
*

[/quote]

Hi marsha1l,

You can install the cooler WB/aircool on the GPU but not repainting the shroud.

Thank you.
TSASUSmy
post Nov 18 2015, 11:15 AM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(longlong87 @ Nov 17 2015, 09:25 AM)
Hi,

Geforce now having new game bundle for GeForce GTX 980 Ti, 980 or 970 graphics card. Buy a GeForce GTX 980 Ti, 980 or 970 graphics card, get a Bullets or Blades GeForce GTX Bundle: Assassin’s Creed Syndicate or Rainbow Six Siege For Free. Is this bundle available on malaysia ? If i buy a asus GTX970, it is i can use graphics card PIN and S/N to redeem game code for following link ?

http://www.asus.com/event/VGA/Bullets-or-Blades/
*
Hi longlong87,

Yes, you can redeem the code from the link. And if you redeemed before with the same serial number and PPID code, you won't be able to redeem any campaign anymore.

Thank you
TSASUSmy
post Nov 25 2015, 02:15 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(limadekad @ Nov 24 2015, 08:51 AM)
What card is compatible with the mPCIE slot on top of Maximus VII Gene?

ASUSmy
*
Hi limadekad,

You can have a look at the image below for the compatible device.

Thank you


Attached thumbnail(s)
Attached Image
TSASUSmy
post Nov 25 2015, 05:42 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(limadekad @ Nov 25 2015, 03:52 PM)
There is no product from asus that is compatible with it?
*
Hi limadekad,

Nope, we don't have mPCIE WiFi card. Most of the card that came with the our motherboard is either is Intel or Azurewave.

Thank you
TSASUSmy
post Dec 4 2015, 02:46 PM

Look at all my stars!!
*******
Senior Member
2,319 posts

Joined: Mar 2010
QUOTE(slkh90 @ Dec 4 2015, 04:33 AM)
Hi ASUSmy,

When will PG279Q available in Malaysia?

Thanks.
*
Hi slkh90,

The PG279Q are estimated to be available around next year 2016 Chinese New Year.

Price not yet available.

Thank you



23 Pages « < 11 12 13 14 15 > » Top
 

Change to:
| Lo-Fi Version
0.5821sec    0.51    7 queries    GZIP Disabled
Time is now: 13th December 2025 - 09:49 AM