this card would be my 1st card on chopping board if sst fee confirmed.

called CS and screwed them kawkaw for the abnormally slow, "blackhole" processing status.

and guess what: that 11 July "approval" was just date of processing in the sytem, not even approved! i submitted to branch just before Raya so, it took 1 month for the forms to "walk itself" over to affin cc dept then "walk into" the system. yep, that sounds about the right progress indeed.

asked to cancel the application instead, and guess what again, i cannot do that over call. i need to WRITE to them. good.

wrote one long nasty email to affin, cc-ed to BNM. few minutes later, one rep called and said to process my application (what?! again?). told her i'm expecting approval status, NOT processing progress which was not moving for the past 1mth+.

anyway, i told her to cancel the application ASAP without anymore delay, excuses, etc. told her i will keep monitoring this, just in case they conveniently "forgot" to terminate the card, knowing their so-called progress.

1 less card to manage. really not worth the hassle and of course the incoming SST (if any).

another Affin rep called again to approve my card by today. so, i took this opportunity to ask few questions:

1) cashback is based on statement cycle. for this card, currently it's fixed at 16th of the month.

2) cashback determine from transaction description "bhpetrol". not by MCC. hence, transaction at petrol island pump and service station are also eligible.

3) cashback not limited to terminal used by the outlet. she said this was not stated in the T&C, but i told her it is stated as "affinbank terminal" in the T&C. she reassured cashback doesnt detect terminal type when calculating the cashback. she said all terminals used by bhp in selangor/kl uses affin terminal. but i told her petrol owner may use different terminals anyway, we cannot control that.

4) about impending rm25 SST/card, she said during pre-GST time, Affin was quite lenient in waiving the GST (govt svc tax) without much issue. she was quite sure affin would still waive the sst easily later as well.

5) reasons for the delay because they received sudden surge of application in short period of time. Affin never encountered such surge before i told her this is because of the 10% petrol cashback which is attractive.

yalor

if their detection is not strict, then it's good.

after so much delay, finally gotten the Affin BHP card. dont know to be happy or sad

probably just try and assess how good is the card

13 Jun 2018: submitted application to affin bank branch
11 Jul 2018: recorded in the system (unbelievable)
30 Jul 2018: decided to cancel the card, wrote nasty email to affin, cc BNM
30 Jul 2018: approved & shipped out
1 Aug 2018: received card (at hometown, cant activate/try yet)

they're struggling to keep up.

likely would be getting cb

Affin staff just called me to clarify this.

She rechecked the T&C and asked their product manager to confirm. Some of the clauses in the current T&C is based on old T&C

She reconfirmed that the 10% petrol cashback is based on description "bhpetrol", and NOT according to terminal used.

Island pumps are confirmed fully Affin terminal, which is why T&C was worded such way because they were expecting people to use the island pump instead of service station. I told her people may buy stuffs in there, of course i didnt spell out the ePay services

waiting for your cb report soon, should be on your 16 Aug statement.


p/s: What is the full description shown for your TNG topup @ BHP?

just saw the updated content.

hopefully they're really not too stringent in the system wait for good news.

full rm101 charged to card, of course 8% based on rm101.

however effective is 7.xx% since rm1 was not loaded into tng at the first place.

bad news, topup tng at bhp bt14 puchong not eligible for cashback. using maybank terminal.



sg999 how about yours? i noticed my statement date is 13th. i might email back the Affin CS that managed my card application for answer.


***updates 20180815: Email response from Affin (excuse the wrong location info by them )***




***updates 20180907: received RM20.40 cb. note sure if this is the cb adjustment or different cb




**update 20180915: Sep statement, received full cb for all petrol pumps. So, the RM20.40 cb was adjustment for the missed cb in Aug (RM200 tng reload using maybank terminal at bhp service station) **

This post has been edited by cybpsych: Sep 15 2018, 07:47 AM

above.

good news is 10% petrol. was hoping TNG Reload also eligible.

i've also sent an email to Affin CS, asking for re-clarification if terminal used is another criteria determining cashback.

p/s: yes, interface sux. very ancient. good news is mobile app coming soon, end 2018. hopefully web internet banking portal also get updated too.

This post has been edited by cybpsych: Aug 14 2018, 01:14 PM

your tng reload was using maybank terminal too, right?


yes, per my chat with AFfin staff, per statement cycle. i was told AFfin-BHP's statement date is 16th, surprised it was 13th.

ok, Affin CS replied. they will credit the rm20 missed cashback on my next statement

yep, next round, will ask for affin terminal, if possible.

from the way Affin CS replied, they are "rectifying" the issue.

it's the same reload that you asked him last month la refer here

click the link and scroll back up and read his post! he already detailed out.

1st activation rebate automatic rm20 perhaps

note sure if this is the cb adjustment or different cb


**update 20180915: Sep statement, received full cb for all petrol pumps. So, the RM20.40 cb was adjustment for the missed cb in Aug (RM200 tng reload using maybank terminal at bhp service station) **

This post has been edited by cybpsych: Sep 15 2018, 07:44 AM