Can you further clarify?When can get the 1 month free then?

First part was correct.

First month was pro-rata. Let's say 1st month bill was RM49.
Your subscribed package was RM149. So RM100 will be totally wasted right? Incorrect.
Actually, the 2nd months which RM149 monthly package, u will get a discount of RM100. So the total bill after discounts/promotions would be RM49, which sums up of 2 months bill.

correct me if i'm wrong but i think every unifi subscription comes with 2 years contract.

can i link the stb with my non hd tv set?

NO! Don't subscribe now until 24th next month. That's what I was told by UniFi as they are migrating their server and problem can only be resolved by then.  Wonder what that means.  Have been complaining numerous times to UNiFi about the slow connection since 3 weeks ago and that was even before the earthquake in Japan. Now with the earthquake undersea cable damage, l don't know what to say liao.

By the way I'm on VIP10 and most areas in SJ and USJ are affected.

I think what Jalopy mentioned maybe related to below exercise done by TM. Seems they are upgrading their HSBB network to a new platform but currently they do it per area. Other area not mentioned below maybe they will do it this year...Hopefully...

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality. 

Please see below for the upgrading schedule:


Damansara and Duta


25 February 2011



Sungai Long, Cheras


3 March 2011


Selayang Baru and Keramat


10 March 2011


Batu, Setapak


17 March 2011


Sungai Buloh and Wangsa Maju


24 March 2011


Bukit Bintang and Taman Midah in Cheras


31 March 2011
During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service. 

We would like to thank you for your understanding and patience during the affected period.

Has anyone recovered their facebook speed? My 10MB line had really slow FB speed past few days until somebody taught me a workaround on the host file, which was said to make my account more prone to be hacked.

can someone help out!tq

Hi Iwan,

I follow the handbook instruction and manage to go into the Dlink Configuration 192.168.01 .
I follow your instruction as stated above and my login id is admin , pasword: blank. (found in unifi handbook)
May i know how come your default login id and password different. Is it the same?

My setting in Connect Mode Select is already " Always" .
I noticed the Max Idle Time is : 5 min. ( grey out) (can't change this).

Every time i have to reboot my modem because it keep login out every time . Did you guys face this same problem.
I will test it out this afternoon again. i will leave it switch on. Will see if it happen again.
Log Time:  11:17am

Hi lyn bros.
I'm subscribing to unicoolpack currently and i applied unifi thru <www.unifi.my> this afternoon. do i have to go to tm shop to cancel off my unicoolpack or they will cancel the unicoolpack on my behalf automatically?
besides, if my appoinment with technician falls on april, will the installation fee waiver apply to me as well? As it's stated on the site 15th Jan to 30th of March, but i dont really understand how it works.
Thanks.

Nope... the speed is up to 5mbps for upload and up to 5mbps for download

You can check various unifi signatures here that posted their speedtest results

i.e: dimenxion (probably on unifi vip10)

if concurrent downloads yes it should divide by the number of download sessions/threads/files

but for both upload/download simultaneously, from my experience both can reach maximum speed...not sure about others though...

Guys2, can someone enlighten me on this matter. Download speed and upload speed is totally different right? If someone upload the file that I download and the speed im getting is 5mb, is it we are sharing?

If I disable the upload section, would the download section be faster?

Complaint Number - 1-860625173

I was a P1 user. Though still under contract, I changed to Unifi as I know the service is a lot faster. After registering, I had to wait almost 2 weeks for the technicians to come and install it at my place (i live in a duplex condo in damansara). Never mind that. I was happy with the speed and was able to download and my wife can play online games without any interuptions.

The problem started a week after the installation. There was no connection at all. That was Saturday 14th of March. I tried calling the customer service but to no avail. Somehow I managed to talk to them  re my problems. They say they will send a technician, but can only come on Friday, the20th. I told them to come earlier as I will be going to Ipoh on that day and no one will be around. They were reluctant, telling me they are shortage of technicians, but they will try and they  they will call back if theres any openings. No calls from them, so I HAD TO CALL THEM TO CHECK. And get this, They insisted to come on friday and had the nerve to ask me to change my plans!! What??? YES! YOU READ IT RIGHT! I was pissed there and then. I told them to come on Thursday and they said they will try to get someone over. But nooo. I tried calling them on thursday night, but somehow they only entertain calls office hours. As I was on the way to Ipoh, a technician called and ask me what time can he come. Obviously there were no comunication between the call centre and technicians. I told them I am OTW to Ipoh. So this technician was kind enough to give me his HP no and told me to call him on monday. If he is not bz, he can come. Fine by me. But I called on monday, he told me he is tied and theres absolutely no way he can help me. So I called the call ctr again, and this time they set it on Sunday, which is impossible as my condo has strict guidelines on contractors. I told them weekend cannot, and again, they say they will try to get someone to come over the next 3 days. Up till now, after 12 days, I am still waiting for someone to come and repair.

Dont expect me to pay in full, I expect a rebate of two weeks! But most importantly, I want it to be fixed ASAP! What irks me most is that the customer service cant give me a solution to my problems. By right, they should try their best in pleasing customers. I have encountered problems with P1 before. Tho their connection is very poor at my place,  their Customer service is efficient. I called to complain, they rectified it the next day! Unifi? 2 bloody weeks! Mind my language, I am just pissed!

90 Mbps download?!
Does your harddisk also can write that fast?

Update with my Biz 20 & Direct IP (USJ 5)

weird.... i keep testing and testing, i got this speed:



my package is the VIP5.... hmmmm

haha! No la... just a bit curious why is this happening... just installed today... hope it goes even higher...

anyways, for a VIP5, my download should be around what speed? Not speedtest.net but those overseas download like downloading from microsoft server in USA?

calling from ur wired phone yes F.O.C.
Calling from ur mobile than it will charge local call or fix price per call