guys,

how is refunding process for KB works?

Dear customer,

Thank you for your email.

I can confirm that both your orders were despatched out with Royal Mail on xx/xx/xxxx. This is a non traceable service that should normally take 5-10 working days for delivery with this delivery method; If after this period the order remains un-delivered it is a requirement with the Royal Mail that you allow further 15 working days (Monday – Saturday) before contacting us.

If you do not receive your order after the 25 working days please contact us by telephone or email and we will conduct further investigations.  To assist us with the investigation please include your full shipping address.  We may ask you to complete and return a denial of receipt form.  Once we receive the completed form we will be able to offer you a full refund or a re-send of the products ordered.  All re-send requests are subject to stock availability.

If you have any further queries, please do not hesitate to contact us.

Yours Sincerely,

Mr X.
Customer Services

KITBAG LTD
GREENGATE
MIDDLETON
MANCHESTER
M24 1FD

DATE DOR SENT: xx/x/xx

ORDER REFERENCE: xxxxxxx


Mr X
xxxx
xxxx
xxxx

Dear Mr X

I am contacting you about an item of mail containing mail order goods, which are described as xxxxxxxxxxxxx.  which was sent to you on xx/xx/xxxx

To help me with our enquires please would you kindly place an X against your answer to the questions below.

Please be advised that these questions must be answered on the form itself and not returned in a separate email/letter.

    * Has the parcel been received? 

YES……….NO………If YES, what date: ----------------------


    * Have you contacted the sender?

YES……….NO…….. If YES, what date: -----------------------


    * Have you contact royal mail?   

YES……….NO………If YES, please provide details


_______________________________________________________
·        Please confirm if you would like a refund or a resend?
_______________________________________________________


Refund……… Resend………

Please be advised that if there is no further stock a refund will have to be issued.

If this is not returned to Kitbag within seven days we will assume your parcel has been delivered and no further action will be taken

Yours Sincerely

Megan Wood
Kitbag Ltd

tq guys/jerseyman for the info....
really help...
p/s : how about the jerseys i asked? hehe

thank you jerseyman for the info but actually my order is refunded because out of stock.
in KB website on my order history already stated that the item refunded.
but how did they refund it? they give cash or coupons or refund through my CC?
i did not receive anything yet from them.
so troublesome la, advertise something that is out of stock

If you paid through your CC, they would refund it back to your CC.
If you used your debit card, it would be debited back accordingly.

It usually takes 5-7 working days for the sum to be returned.

thanks for clear my doubt. now i just wait for the refund into my CC

after looong patiently waiting, finally it arrive. my new shirts for cny 

Nice one! BECKHAM 32 I guess?