QUOTE(eugenechiuu @ Jan 15 2011, 01:53 AM)
Yes for Asus... But you gotta bare with the way you send ur laptop for repair in certain places.. I am in London now, last time I sent my Asus laptop for repair, I have gotta call them up and request for a courier UPS sticker and have to package the laptop ourselves while writing the faulty of the laptop on a paper... Then call up UPS to collect the laptop... From then on you can only wait for it to come back.. I don't like the fact that you can't explain ur problems directly to the technician... and having UPS send the laptop to the service centre sounds a bit unsafe LOL
Dell warranty is Asia Pacific only if I am not mistaken?
Yup.
I suppose they would call back in case your paper description is not good enough?
As for the UPS, you should really ask them if they are responsible for anything happens after the laptop is with the UPS.
QUOTE(ALeUNe @ Jan 15 2011, 01:56 AM)
For me, Dell is just normal.
Normal specs, normal price.
People talk about their on-site service a lot.
I had a Dell Inspiron 8 years ago for my office use.
It broke down. On-site service was granted.
The technician couldn't fix the problem on the spot.
There were no quick solution. I still needed to wait for the parts to arrive.
The technician took the notebook and returned it after 2 weeks.
So, common sense tells you on-site service will not fix the real hardware issues on the spot.
Some people love Dell - they should just get Dell.
It is just some personal preference.
All notebooks break down - it just the matter of "luck" and time.
My previous Asus and Acer notebooks had not failed on me before I disposed them.
I do believe sometime luck does plays a role in getting a good lappy, but time?

It depends much on the owner.
What defect your laptop facing? Mobo problem?
QUOTE(ALeUNe @ Jan 15 2011, 02:04 AM)
They brought the new hardware with them without diagnosing the PC?
I thought they would diagnosing the PC remotely before sending in the technicians?