QUOTE(ryudell @ Jun 19 2012, 07:43 PM)
dr pitchard is good!
i submitted to him..but that was before my house was covered..
after covered, i asked him to put in very fast!
for dr pitchard!
Thanks for the compliments. Well, to customers, its a good thing, but most probably I'm disliked by many internally for being a bad guy with all the non-stop follow up calls and emails, always pushing people..... ><"
Alas, can't help all my customers and some are still having issues (not yet get call even after 2weeks+ or area still not covered...)
Will certainly continue on barking....LOL
Added on June 19, 2012, 8:26 pmQUOTE(thang @ Jun 19 2012, 06:26 PM)
I want share my experience with this MHF application thing. Submitted thru Maxis dealer end May. Called 1800 _ _ _ after 2 weeks. No record found. Resubmitted direct to Maxis KLCC 2nd week June. Told to wait latest the following week for call. No return call. Check wifi coverage of my installation address. Its landed property located along a straight road but locality somehow partitioned into Taman Salak Selatan as well as Taman Seri Petaling. No wonder this mess. Contacted Dr Pitchard regarding my problem and disappointment and ask for advice. Resubmitted thru Dr Pitchard with unifi coverage map and received confirmation of installation date the next day, although its only in early August. I would like to thank Dr Pitchard for his kind assistance and congratulate Maxis for having such rare dedicated staff. Do keep up your good work, Dr Pitchard.
Thanks for the compliment, just being an ambassador for Maxis and trying my best to be the bridge between Maxis and their customers.
Glad that your case was resolved. You did a very good job in drawing all of it out too, so, nothing much for me to explain to them too.... :-)
Added on June 19, 2012, 8:33 pmQUOTE(polarzbearz @ Jun 19 2012, 03:23 PM)
Install one thing also can be so frustrating. 9.30 AM appointment, until 3PM no where to be done and canceled it off due to absense of contractor from TM. Come on Maxis, you can manage this better? You can say that it is TM's fault as they did not send in a contractor / the contractor forgot / late / etc, but that's not my concern. You rent equipments from TM, you sort out installation / contractors issue with TM. All I need to understand is that I am subscribing to Maxis, not TM.
Sorry for my rant, here's the long story if anyone is interested.
» Click to show Spoiler - click again to hide... «
My installation appointment was 9.30 am on 19 June, which is today.
Maxis representative arrived on time (or earlier) and he he mentioned that we have to wait for another installers. (from TM I suppose) to complete the installation and port activation.
However, we waited until 3pm and TM installers did not show up although the Maxis representative have called back HQ to enquire multiple times.
Maxis representative had no choice but to return and pull back all the equipment installed, and postpone it to another day. I have spent my entire day waiting and postpone everything else I have to do, but in the end it just get postponed like that and wasting an entire day.
P/S: I clearly know that Maxis did send their staff, and +1 point is that they are ON time. But they should manage external contractors with TM even better, I cancelled and put off everything today just to wait for the installation. Now I have to free up another day when they "decided" the next installation date.
Was about to share your story that you send to me through email to highlight this to the others.
Disappointing indeed. Well, this isn't the first time. Happened even before this RM118@10Mbps package promo starts. Not to say that Maxis staff haven't been late before or always present, just that, cases of TM's side being late/absent is way more than that of Maxis staff.
Tragic indeed.
This post has been edited by DrPitchard: Jun 19 2012, 08:36 PM 
Jun 8 2012, 08:27 PM
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