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 Starcraft 2 Troubleshooting thread, Check first post for possible solutions

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bakabakayaro
post Sep 25 2010, 09:21 PM

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mine always freezes no matter how many times i reboot.. lol.. already reinstalled.. patching now.. hope its better this time
tatyinw
post Sep 25 2010, 09:31 PM

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QUOTE(talexeh @ Sep 25 2010, 01:21 PM)
Yup, got it. Thanks a lot for the prompt reply! icon_rolleyes.gif
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No Problem. smile.gif

QUOTE(bakabakayaro @ Sep 25 2010, 09:21 PM)
mine always freezes no matter how many times i reboot.. lol.. already reinstalled.. patching now.. hope its better this time
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Wow. Seems pretty bad.
Hope the reinstallation works for you.
Read of this problem before.
Only solution I know is still to reinstall Starcraft 2.
(Notice how many problems we can solve with reinstallation? I'd say shame on you Blizz) rclxub.gif

It happened to me in World of Warcraft last time.
One of the patch screwed my game so badly I get an error each time I start the game.
Reinstalling was such a hassle since I needed to patch it back to the most current patch as well after the installation...
bakabakayaro
post Sep 26 2010, 12:39 AM

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fuh, just done installing and atching, playing on NA serve rnow.. much better than sea
mollymurder
post Sep 26 2010, 12:57 PM

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to all sifu

my pc been auto shut-down and auto restart all the time whenever i try to play..sumtime jz 5 min into the game and then my pc restart or shutdown..

the situation :
lcd blank but still can hear the background sound
sumtime auto restart
sumtime auto shutdown i nid to re-on the pc myself

im using:
window 7 pirated
gtx460
i7 930
20" lcd

note:
it only happen when i play sc2,other game no problem

game setting:
1600 x 900
i tried ultra,high,custom oso same problem

sifu plz tolong me

bakabakayaro
post Sep 26 2010, 04:55 PM

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graphic card driver problem?
tatyinw
post Sep 26 2010, 08:02 PM

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QUOTE(mollymurder @ Sep 26 2010, 12:57 PM)
to all sifu

my pc been auto shut-down and auto restart all the time whenever i try to play..sumtime jz 5 min into the game and then my pc restart or shutdown..

the situation :
lcd blank but still can hear the background sound
sumtime auto restart
sumtime auto shutdown i nid to re-on the pc myself

im using:
window 7 pirated
gtx460
i7 930
20" lcd

note:
it only happen when i play sc2,other game no problem

game setting:
1600 x 900
i tried ultra,high,custom oso same problem

sifu plz tolong me
*
Hi need to check with you.

Which part does it happen at?
When you start to load a map or does it happen at the login screen itself?
Or is it after you login where you have the single player and multiplayer option.
mollymurder
post Sep 26 2010, 10:45 PM

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no it jz randomly restart , reboot, lcd blank..no actuall time

sumtime when i was playing half way,chatting half way or in afk mode then it will randomly restart

sumtime it took like 5min sumtime more than an hour when it happen..

jz now i tried reinstall but same thing happen
Quazacolt
post Sep 26 2010, 10:50 PM

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QUOTE(mollymurder @ Sep 26 2010, 10:45 PM)
no it jz randomly restart , reboot, lcd blank..no actuall time

sumtime when i was playing half way,chatting half way or in afk mode then it will randomly restart

sumtime it took like 5min sumtime more than an hour when it happen..

jz now i tried reinstall but same thing happen
*
could be ur graphic card burning up. the moment you start up sc2 ur graphic card is running ady as the entire menu interface (more like the background, damn BC lol) is already full 3d
cyclone9
post Sep 26 2010, 11:04 PM

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my game hang awhile then move again.... before this nvr happen be4..after patch only got this thing happening
LoNeLy-Zhai
post Sep 26 2010, 11:11 PM

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Can I ask is there anyone being able to login their ID SC2 official website/forum for now? I need to login immediately to change my hotmail account for my id as my hotmail was somehow suspected being hacked.
tatyinw
post Sep 27 2010, 01:30 AM

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QUOTE(mollymurder @ Sep 26 2010, 10:45 PM)
no it jz randomly restart , reboot, lcd blank..no actuall time

sumtime when i was playing half way,chatting half way or in afk mode then it will randomly restart

sumtime it took like 5min sumtime more than an hour when it happen..

jz now i tried reinstall but same thing happen
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Yea. I suspect the same thing as Quazacolt.
Chances are your graphic card is overheating.
Casing air flow problem?
You have any software to check your card temperature?

QUOTE(cyclone9 @ Sep 26 2010, 11:04 PM)
my game hang awhile then move again.... before this nvr happen be4..after patch only got this thing happening
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Patch caused it? Think you may have to reinstall at this rate.


QUOTE(LoNeLy-Zhai @ Sep 26 2010, 11:11 PM)
Can I ask is there anyone being able to login their ID SC2 official website/forum for now? I need to login immediately to change my hotmail account for my id as my hotmail was somehow suspected being hacked.
*
Yea... I can't login to the sea.battle.net too.
Quazacolt
post Sep 27 2010, 09:10 AM

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QUOTE(tatyinw @ Sep 27 2010, 01:30 AM)
Yea. I suspect the same thing as Quazacolt.
Chances are your graphic card is overheating.
Casing air flow problem?
You have any software to check your card temperature?
Patch caused it? Think you may have to reinstall at this rate.
Yea... I can't login to the sea.battle.net too.
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to add in to this post, before reinstalling sc2, try doing repair.exe

via: C:\Program Files\StarCraft II\Support\repair.exe (depend on your installation directory/drive)

=edit=
forgot to add this: do note before doing repair.exe, please be connected to the internet, and make sure your connection is stable (and preferably port forwarded) for patch/files download

This post has been edited by Quazacolt: Sep 27 2010, 09:11 AM
mollymurder
post Sep 27 2010, 09:44 AM

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QUOTE(tatyinw @ Sep 27 2010, 02:30 AM)
Yea. I suspect the same thing as Quazacolt.
Chances are your graphic card is overheating.
Casing air flow problem?
You have any software to check your card temperature?
Patch caused it? Think you may have to reinstall at this rate.
Yea... I can't login to the sea.battle.net too.
*
i try out the msi afterburner..my GC heat is always at 60+ whenever im playing sc2..how much is normal?

i cant play league coz sked of dc T__T

been 2 months le,it will shutdown by itself and then i turn it on and play again..i sked 1 day it will come to the point where my pc mati..omg sei lo
Quazacolt
post Sep 27 2010, 09:52 AM

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QUOTE(mollymurder @ Sep 27 2010, 09:44 AM)
i try out the msi afterburner..my GC heat is always at 60+ whenever im playing sc2..how much is normal?

i cant play league coz sked of dc T__T

been 2 months le,it will shutdown by itself and then i turn it on and play again..i sked 1 day it will come to the point where my pc mati..omg sei lo
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60+ celcius shouldnt over heat. i mean, most nvidia cards can withstand 70-90+ without problems. and 100+ is the thermal shutdown for card protection

check if your drivers are updated, and you may want to check PROCESSOR temperature now instead, or motherboard temperature
Ahlok
post Sep 27 2010, 10:39 AM

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why i always encounter something like "error, not able to load score screen" at NA server.

is it normal?
Quazacolt
post Sep 27 2010, 11:02 AM

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QUOTE(Ahlok @ Sep 27 2010, 10:39 AM)
why i always encounter something like "error, not able to load score screen" at NA server.

is it normal?
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connection problem. and no, not normal as i think i only got that once ever. not always.
tatyinw
post Sep 27 2010, 12:00 PM

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Haha. Thanks Quazacolt for answering all the questions. thumbup.gif
Hope it helps guys.
You all got a sifu here to help you de. smile.gif

The computer shutdown thing.
When it shutdowns, does it have a warning alarm sound from your motherboard? I had the same problem with my old PC, where it shutdowns automatically when I play some intensive flash games. My old motherboard was Abit. I checked the health doctor and all the temperature was normal at that time. GPU at 60, CPU at 50 and Motherboard north bridge at 32. Still have yet to figure out the problem. At one point I was suspecting faulty RAM. In the end I just changed my whole PC. Gave up trying to troubleshoot. The PC is still now sitting in my store room. tongue.gif
mollymurder
post Sep 27 2010, 12:41 PM

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dang,,i'll change the ram 1st and see it will happen again or not

owh btw when my comp shut down my mobo kip beeping for about 5 sec..and then i nid to press the on button manually T__T

last but not least a huge thx for all those who replied tq tq tq tq tq tq
Quazacolt
post Sep 27 2010, 01:34 PM

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QUOTE(mollymurder @ Sep 27 2010, 12:41 PM)
dang,,i'll change the ram 1st and see it will happen again or not

owh btw when my comp shut down my mobo kip beeping for about 5 sec..and then i nid to press the on button manually T__T

last but not least a huge thx for all those who replied tq tq tq tq tq tq
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high chance for overheating proc/mobo, please check your temperature before wasting money (unless you got friend or spares) on ram replacement first
rayzel
post Sep 27 2010, 02:09 PM

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after downloaded the latest patch..

i replay my campaign.. always stuck at campaign smash n grab.. can never upload that.. always the game shutdown and send error to battlenet... anyone faced the same problem like mine and managed to resolved it

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