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Streamyx StreamyxCoolUniPack V4, Discontinuation of CoolUniPack now

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AjkR06
post Jan 13 2011, 01:36 PM

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QUOTE(creep @ Jan 13 2011, 12:06 PM)
can't upgrade la bro....today i went to tmpoint the counter lady show me there is no coolunipack option in the upgrade/downgrade menu.....other package like 1Malaysia 4mb @ RM88 got la.....they said maybe that faraliana giving the wrong info coz they didn't rcv any memo the upgrade/downgrade can be done for coolunipack.......and later when i call 100 they said the same.....

better u reply that e mail bro....
*
OMG! I already reply that email stating that officer at TMPOINT said Cool Unipack user cannot upgrade their package.
Then I asked them they should give me the final answer whether Unipack user can upgrade their package or not.. If they will not give the final answer to me, I "ugut" them to bring this matter to MCMC whistling.gif
Gosh.... rclxub.gif Their cust service suc**
AjkR06
post Jan 14 2011, 07:10 PM

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QUOTE(omg528 @ Jan 14 2011, 05:39 PM)
me too rclxms.gif thanks
*
both of u got PM... biggrin.gif
AjkR06
post Jan 15 2011, 03:54 PM

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QUOTE(Pan84 @ Jan 15 2011, 01:34 PM)
Great news. Today this morning went to TMPoint. GUESS WHAT, SUCCESSFULLY SUBMIT MY APPLICATION.  rclxms.gif  rclxms.gif
*
Congratz! Mind to share what you told to them? nod.gif laugh.gif
AjkR06
post Jan 15 2011, 05:55 PM

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QUOTE(noprob @ Jan 15 2011, 05:26 PM)
how to check if my area support 4mbps or not ?
*
you can email them
help@tm.com.my

or go direct to Tmpoint and give your phone number to them... smile.gif

This post has been edited by AjkR06: Jan 15 2011, 05:55 PM
AjkR06
post Jan 22 2011, 12:16 PM

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QUOTE(omg528 @ Jan 22 2011, 12:07 PM)
damn...until now also " * Search returns no result."...
i really duno what TM doin ...!!
*
weird...
U want to check your upgrade progress, isn't it?
or you still don't have Streamyx account? (fresh installation)..

In my case, all of my streamyx installation details are included in TM SAMS...
It started when I moved my line from old house to new house until I terminate my Streamyx and install a new CoolUnipack with my number...

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AjkR06
post Jan 22 2011, 05:27 PM

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QUOTE(dejiar @ Jan 22 2011, 05:18 PM)
Back from tm point..return negative..
Me: Someone say can upgrade.
TM: You give me his phone number i will check weather is true or not..
Me: He summit the from to tm point and tm point summit to HQ..
TM: That time unifi still available..
ME: (suddenly speechless) thx you...

Nvm..the cust service still very good, so is ok~
*
Err... Unipack vs unifi???
What's the motive cust reps said like that?????
Unipack and Unifi are like heaven and earth rclxub.gif
Totally different product....
Haish... it's all depends on TM Point... Certain TM Point said can upgrade, while other TM Point said can't!
AjkR06
post Jan 22 2011, 09:03 PM

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QUOTE(Pan84 @ Jan 22 2011, 08:57 PM)
Bro. please state your location that you succesfully submit your application. We try to help our others friend who want to upgrade the package.

Added on January 22, 2011, 9:02 pmTo those who wants to upgrade their package and you able to travel very far. You may come to submit your application at these location.

Pan84      : TMPoint Sungai Petani, Kedah.
*
Pan, have u got 4Mbps speed right now? smile.gif
AjkR06
post Jan 22 2011, 11:22 PM

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QUOTE(Pan84 @ Jan 22 2011, 09:06 PM)
Yes it is. no more no less.

To those who is successfully submit / upgrade your package. Please state down your location for others to try upgrade their package. thanks. Helping people, people will help you back in future. NOT 1 MALAYSIA. POLITIC SUCKS.
*
OMG! Congratulations to you! biggrin.gif
I'm only can go to Tmpoint on Friday next week.... sad.gif
Wish me luck.... If not, I need to go to Kedah to submit my application...
one and half hour drive from my place... cry.gif
AjkR06
post Jan 28 2011, 11:42 AM

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Good News !
I just successfully submitted my upgrade application at TMPOINT PARIT BUNTAR, PERAK. rclxms.gif
I just shown the officer at the counter the copy of email that is sent by their HQ at KL...

And he was so efficient, he even said that Cool Unipack existing user can upgrade their speed but the application will be sent to HQ and HQ will process it.

Upgrade process will take about 1 weeks and he promised me next week technician will come to my house to check 4Mbps stability with my phone line.... (Finger crossed).. Hopefully my application is prove to be successfull.... smile.gif

And he also said that I will receive new modem from their technician when I upgrade the package... err, is that true? Pan, can u confirm to me whether I will receive another modem? unsure.gif

So now, anyone who live around Bagan Serai, Parit Buntar, Butterworth, Taiping and other areas which is situated around Parit Buntar, can try their luck by applying to upgrade the Unipack at TMPOINT PARIT BUNTAR branch.... thumbup.gif

This post has been edited by AjkR06: Jan 28 2011, 11:44 AM
AjkR06
post Jan 28 2011, 11:58 AM

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QUOTE(warlove3 @ Jan 28 2011, 11:48 AM)
Good news bro, i guess we will have all our same results =)

Congratz
*
Hopefully... let's just praying for the positive result... notworthy.gif smile.gif
AjkR06
post Jan 28 2011, 03:12 PM

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QUOTE(Pan84 @ Jan 28 2011, 12:43 PM)
Yes, indeed. They will give you a new modem. Is D-Link DSL-2640B. For your info, TM not just give free modem for 4M in coolunipack subscriber. They will giving this D-Link free modem to any new / upgrade internet package to 2M speed onward. For the package 2M below they just give you the Riger brand.
*
Thanks.. smile.gif
BTW, on your experience, how many days that it will take for the upgrade process to complete?
I really don't believe it will take just about 1 week, 2-3 weeks is possible in my thinking now.... cry.gif
Hopefully I can get 4Mbps before CNY.... notworthy.gif
AjkR06
post Jan 29 2011, 02:26 PM

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QUOTE(Pan84 @ Jan 28 2011, 03:50 PM)
You didn't read my previous post? My experience was AWESOME. Start from my application submit to TM till speed upgrade, 5 DAYS ONLY. Totally awesome. hehe. TMPoint Sungai Petani AWESOME SERVICES.  thumbup.gif  thumbup.gif
*
Just read ur previous posts...
Such a smooth upgrade experience... thumbup.gif
Hopefully I'm same as yours....
But it already day 1, they still not update my update request at MIPS... doh.gif

AjkR06
post Jan 31 2011, 10:23 AM

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I think my upgrade request are not success... sad.gif
Since when I checked at MIPS, they still not upload my upgrade status there... hmm.gif
AjkR06
post Jan 31 2011, 02:51 PM

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Seems they already updated my upgrade status at their SAMS System.... smile.gif

user posted image

Uploaded with ImageShack.us

err.. what is mean by green F and red X ???? unsure.gif

This post has been edited by AjkR06: Jan 31 2011, 02:51 PM
AjkR06
post Feb 9 2011, 08:34 AM

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QUOTE(warlove3 @ Feb 9 2011, 12:11 AM)
STATUS UPDATE : 2 of my 1mbps account has been successfully upgraded to 4mbps =)
*
Mind to post your speedtest... drool.gif
Technician will come to my house today... Hopefully everything is ok... notworthy.gif

Added on February 9, 2011, 10:52 amLatest update : technician just leave my house and he said my line are able to support 4Mbps... He capped my port at DSLAM from 4074 to 5Mbps just before he came to my house... biggrin.gif

Need to wait 48 hours before I can enjoy 4Mbps....

This post has been edited by AjkR06: Feb 9 2011, 10:52 AM
AjkR06
post Feb 9 2011, 11:15 AM

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QUOTE(warlove3 @ Feb 9 2011, 11:02 AM)
lol lucky you...i have to wait...coming over today also...hopefully he cap to 5mbps also haha
*
I request the technician to cap my line to 5Mbps one day before he come to my house...
And he said that he cannot promise can cap my line to 5Mbps or not... but he will try..
Then today when he come to my house just now, he open my router configuration page, and I can see downstream rate has been increased from 4047 to 5120...

Unfortunately, I have "sacrifice" my latency times... before this I was in Fast mode, after changed to 5Mbps, my mode automatically changed to Interleaved... cry.gif

AjkR06
post Feb 11 2011, 08:15 AM

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TM has just upgraded my speed from 2Mbps to 4Mbps yesterday night...

user posted image[/url]user posted image

IP Range : 218.111.67.xx

thumbup.gif

This post has been edited by AjkR06: Feb 11 2011, 08:16 AM
AjkR06
post Feb 12 2011, 09:07 AM

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QUOTE(fastreader @ Feb 12 2011, 09:01 AM)
this is good news!!! so the unipack still limited for uni stidents?..are they giving out netbook or a full fledge notebook this time?.. smile.gif
*
For the time being, TM will not receive any new application at all since October last year... sad.gif

Only for those existing subscribers, who wish to upgrade their speed, can try their luck by going to nearest TMPOINT... nod.gif


AjkR06
post Feb 15 2011, 11:03 PM

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QUOTE(creep @ Feb 15 2011, 10:54 PM)
bro ....
how long TM approve ur upgrade ?...went there on monday....4 counters but only 1 was open...waited abt 1 1/2 hours then only my turn...they just accepted my form and said HQ qill process it..... rclxms.gif
*
In my case, about 3 days only....
But since my technician want to celebrate CNY, he postponed the appointment to one week after CNY...

To summarize :

Applied to upgrade 4Mbps at TMPOINT Parit Buntar : 27 January 2011

TM HQ approved my application and assigned technician for me : 31 January 2011

Appointment supposedly on : 2 February 2011 (due to CNY eve, technician postponed the appointment one week after CNY)

Technician come to my house : 9 February 2011

Got my 4Mbps on the morning of 10 February.... biggrin.gif


AjkR06
post Feb 22 2011, 01:39 PM

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QUOTE(DuDe5593 @ Feb 22 2011, 12:50 PM)
Technician came this morning, surprisingly they called me today.

They have upgraded my line to 4Mbps but they say it need 2 weeks to take effect. I was like wth? So now still on 1Mbps  cry.gif
*

usually it will only take 48 hours starting from technicia
n come to your house.
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