Nope. You cannot downgrade your packages anymore unless your contract already end. If you still want to downgrade your packages, get ready to pay the penalty fees of RM600 plus your remaining subscription months to TM. For Unipack, the contract will be 2 years from the date of service activation.
I don't really sure about cancelling the upgrade process, maybe if they still not process your application to upgrade, probably you can cancel it. BTW, if your area cannot support 4Mbps streamyx after technician come to do some line test at your home, and in that case, TM allowed you to cancel the upgrade process... Or maybe they will insist to upgrade your application, but to the slower one like 1Mbps which will be costs RM68 per month...

This post has been edited by AjkR06: May 8 2011, 06:29 PM

Yes... if your line and your port cannot accept 4Mbps, they will cancel your upgrade.
If they asked you to upgrade to 1Mbps (for example), don't bother to take it

This post has been edited by AjkR06: May 8 2011, 08:35 PM

Your data is not really enough...
Please post your Line Attenuation, SNR Margin and DSL Modulation also...

Still RM88

Actually, different TMPOINT will give the different answer to you...
They seems not having a some kind of "standard" regarding their services...
Maybe you can try to go to another TMPOINT and asked them to "change" your speed from 384 to 4Mb....

Yes, the same form as the Unipack application, but the officer at the counter will tick UPGRADE instead NEW APPLICATION...

No... for Streamyx HSI (High Speed Internet, which is 2Mbps and above), the technician MUST come to your house to check the condition of your line...
If your line are not qualified for HSI, like SNR Margin is way too low or Line Attenuation is way too high, they will cancel your upgrade immediately.

Your SNR Margin must be more than 15dB while line attenuation must be below 40dB




You can directly deal with the technician for the installation appointment...

This post has been edited by AjkR06: May 23 2011, 01:20 PM

Your latency will be increase a bit if they change your line mode from FAST to INTERLEAVE....

Yes..., surely you can upgrade your line, and they will still charge you with the Unipack rate... eg : 4Mbps for RM88/month

1) Since MCMC has stated that every ISP must provide at least 80% of the subscribe bandwidth to the local loop, then if you do speedtest, and get about 3.2 - 3.3Mbps is considered as a normal situation. In my case, maybe I can said that i'm just lucky, the technician cap my port to 5Mbps, and I got about 4.1 - 4.2Mbps when i'm doing a speedtest as well as HTTP (not torrent) download...

2) Nope.. they will not take back your old wifi modem, instead probably they will give you a new one... Depends a lot on technician. Some technician if they see that you already got a wifi modem, they will not hand in to you the new one... But there are also some "kind" technician who will hand-out to you the new wifi modem...

3 & 4) In my case, no photocopy of IC, student card and endorsement letters from college are needed when i submitted my request to "change" speed... They just asked me to fill some form (which the same form for the new application of unipack, but they tick at the Upgrade option)

Last time when I applied to upgrade my speed, they still use the existing form.. It was sometime around early this year... around February if I'm not mistaken... Yes, they will ask you to tick at the 'Upgrade' option instead of 'New'

Yea... your contract will be renew again to another two years starting from the day when you get your new speed...
But I don't really mind for that since I only need to pay RM88 for my 4Mbps which has been served me very well... RM140 vs RM88.. and you got a free netbook some more... nothing much to shout about...

This post has been edited by AjkR06: Jan 15 2012, 07:03 PM

Then why most of us here can simply upgrade it without any problems at all... including me...
Just go to any TMPOINT near you and ask them about this matters... Mind you, different tmpoint will give a different type of answer to your question. Some will say can upgrade, while some will say totally cannot... Depends on your luck...

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Added on January 17, 2012, 6:59 pmWooooo.... I don't think you can revert back to Cool Unipack package...
But if I'm not mistaken, those who are using Cool Unipack cannot simply upgrade to the standard BBDeal packages.., as stated in the E-mail that I wrote to TM long time ago...



Perhaps, as I said before, this is due to they didn't have a uniformity for the operation of TMpoint around Malaysia... Or we can say, they practice the 'decentralize' management....

This post has been edited by AjkR06: Jan 17 2012, 06:59 PM

1) Call 100. Usually two years from the date of your streamyx activation. Streamyx activated on 10th April 2010, and your contract supposed to end on the 9th April 2012.

2) Your price will be remain the same even your contract already end....

Yes... Confirm!
I'm still remember that there was a clause regarding the price after two years in the FAQ section at the back of unipack brochre...

Nope... you still will be charge with the current monthly subscription even thought your contract already end. It is stated very clearly in the FINE print on their FAQ section (If you still keep the brochre)...