there's always a catch somewhere..

bingo!

if panny ori warranty sure no prob gua , fren told me Jap company paling takut customer complain non-stop,hv to deal with HQ though.. hahaha!..


pandai pun!

eh..... d one-to-one is like for small electrical appliances only leh.. i saw d TVC at astro casting by d funny guy......

im from ipoh, the service is better than other electrical shop. the SA told me samsung tv is hot selling, i think the delivery problem due to over demand in market.

For me. I think warranty is more important. Example when you purchase from common electical shop. All the things basically come with 1 year warranty. Additional warranty need to pay 7%-8% of the purchase price for 1 year extra. Tht is alot $ if you buy Home Theatre/Led TV/Plasma. ( rm300++ above). SenQ is offering free extra one year warranty. This is fine for me.

TS topic date is March, so got anything to do with Samsung tv is hot selling now??

Try this ..

http://ttpm.kpdnkk.gov.my/portal/index.php...w&id=13&lang=en

i'd asked ! it's from Philips originally actually,Courts & BestD got too.. Yup yup, small appliances only.


We all know warranty is important fren,which is why those who share their experiences here bought from SH bucz SH FREE 1yr warranty. BUT,what we were trying to let ppl know is, whenever our AV products got problems during FREE warranty period, SH turn their heads away & we were asked to pay for service repair charges.(not all SH maybe). & if i m not mistaken, those EXTRA warranty that we need to pay to get additional yrs of warranty, is ACTUALLY BETTER.Why?bcuz we pay little in advance, if one day our LCD rosak kao kao, we dont hv to pay thousands! those warranty that we PAY got policy documents i think.

Juz sharing ppl~ my cousin's case that i mentioned earlier ; he paid RM1780 after discount to repair his LCD panel bought from SQ/SH,under FREE warranty yr(2nd yr)! He cant listen to SH/SQ bullsh*ts anymore since the LCD rosak few mths alrdy,called many party pun tak guna !We all know he can top up buy new set with that price, but my cousin said he alrdy spent 6K plus when he 1st bought the LCD, takkan buang aje!
If my cousin buang his faulty LCD, i might consider repair it for myself.. haha!

good one@!

Haa.. We all here are sharing opinion and experience here. Good to hear your sharing.
Last time I heard from Sunway electrical SA . LCD tv warranty is not cover every hardware part. Thts why your cousin have to pay that much $ to repair... Now could be better coz of competative getting strong. Mostly LCD are cover all nowadays... Correct me if im wrong.

This post has been edited by Jojo: Aug 25 2010, 10:32 AM

If i aint mistaken, ori warranty from manufacturer covers everything in 1st yr , including most expensive hardware-lcd panel, unless faulty caused by accidents/lightning & stuffs then tak ade cover..Ori warranty terms & conditions are all written on the warranty card,easier to justify if our items got problem no matter whom we buy our products from..
My cousin had to pay so much bcuz juz like most ppl, he was conned tht FREE warranty from retailer was the SAME with ori warranty..Till the day his LCD mampus ( not caused by accidents/lightning ), the man told him tht their FREE warranty covers ONLY FREE workmanships ( approx.RM100 ) & FREE transport charge (approx.RM50)..*wat the hell~*

Now, the BIG Q.. Is this really how the FREE warranty from SH works?? Any experienced forumers here would like to share?

frm my experience buying stuff frm sen heng, d extra 1 yr warranty is same as manufacturer warranty. when buy tat time they sure bersugguh sunggu persuade me buy another warranty (scary)...
my bottomline is depends on d value of d product & how often v use d product ..if i buy a samsung led tv cost around 15k... sure i dont mind paid 4 d extra yrs of warranty .. but if a rice cooker at rm100 no nd buy lo

yup, it was exactly the same situation for my cousin's case, persuaded! but like u said , fren,they told u their warranty same like manufacturer warranty right ? but when lcd rosak, they said different t & c with manufacturer warranty pulak .. sigh~

Try 03-92854544 - Customer Relation Dept. I complained b4 seems effective and can get things done faster

Senheng, Harvey Norman and other chain stores are all expensive.
But you will notice some trend, Harvey Norman is going for high class, so they don sell cheap stuff, cheapest digital audio coaxial is 138, WTF.
But at least they have better customer service.

Sen Hing and many other china man chain store only try to sell cheap stuff with expensive price to outstation people. KL or selangor people shop a lot and knows all prices, so they cannot cheat them.

But if I were from ulu ulu area, they will try to sell RM300 hdmi cable to uncle , auntie there.

What ulu ulu place, in Peejay also they tried to sell me HDMI cable that cost RM328. Then i see see other and said this HDMI cable cheaper mah..Only 111 nia. Sekali they told me it's installment plan. Rm111x12 terus pengsan.. Lol..

Btw, cheap HDMI cable and expensive shiat such as Monster HDMI all same je..

Yeah, Harvey Norman customer service is good. If you get the right people, don't bother dealing with the people at their stores. Need those in HQ to get the job done fast.

Sometimes we shouldn't blame the shop for cheating/over-priced items.Sometimes bad salesman should be blamed for over-promised/sweet-talked services..

if for me, i will cancel it immediately

i agree with refnulf. Ikano harney norman customer service & salesmen is good , anyone harney norman staff here... give a