Hi all 

Can I buy a Digi simpack on behalf of my friends and submit the registration form later?

Is it compulsory to attach photostat copy of IC for the registration? 

Ya got alot of documentary to download. Tv Series some are back on so might have more stuff lol

Hi guys and girls,

i want to ask something regarding Digi Postpaid plan and Family plan.

1. I want to subscribe for Digi Pospaid. Can i go to any Digi Specialized store and choose my numbers like Celcom have?

yes u can... even those phone shops can do it... sometimes they would have nice nos but u wud need to pay for it lor... else just head to digi center or digi specialized store and choose the nos u like...

2. Minimum subscription is RM50 for Digi Postaid with family Package. I am the principal and my gf will be my supplementary. Is it true that all sms, call and video call between family is free the whole time? Or do need certain RM usage then can use for free? I want to subscribe for RM50

rm50 for principal and rm30 for supplementary of ur gf... yes, calls and sms all free... totally no limit unlike celcom and maxis do... tat's de advantage of digi have comparing to maxis and celcom...

3. How is the coverage in UUM? especially calls and 3G? Anybody studying there and care to let me know?

O... tis i'm not so sure d... hehe... tis let those tat study in uum to answer then... hehe...

4. As i saw in the digi website, i need to pay minimum RM50 (principal) + RM30 (supplementary) = RM80. Is this information correct? or any extra charge?

yes... rm80... for ur principal; rm50 and ur sup; rm30... if u subscribe to autobilling... u'll get rm5 discount off ur bill... and if u take e-billing aka no paper bill will be send to u... u r opt'ing off another rm3 charged to u... ha... wat else ar? hehe...

5. How is the customer service for Digi?

cust service? i would say the best among all the telco in malaysia... i dare not say the best in the world but seeing our levels of cust service of telcos... i dare say, digi is the best...

I hope that somebody willing to answer all my enquiries above. Thanks very much!!

Thanks man, you light my way!

I think their 3G got problem again sigh

I think their 3G got problem again sigh

Do you think it's possible it's because of FUP? I've breach 30GB

Not sure, I'm not as hardcore as you. Due to work, I only can download around 1GB per day when I'm at home.
Oh ya, if accumulated download, I have downloaded more than 30GB too.

Well at least we will know soon if there is a FUP. Will complain later about the network again and see if they already restored it or not

still EDGE.... they say 3G interruption not yet fully restored

OK, I'll update this once I'm home later. As far as I know when I came out from my house today it is still 3G speed.

  (12:05:29 pm)  Your chat session has started..
  (12:05:33 pm)  DiGi CS:  Hi, welcome to D'Chat. My Name is xxxx. How may I assist you?
  (12:05:44 pm)  DiGi Customer:  hi there
  (12:05:48 pm)  DiGi CS:  Hi,I'm xxxx.How may I assist you?
  (12:05:58 pm)  DiGi Customer:  my name is xxxx
  (12:06:02 pm)  DiGi Customer:  i would like to check on the billing dispute for this number
  (12:06:27 pm)  DiGi CS:  May I confirm your phone number is 14336xxxx ?
  (12:06:46 pm)  DiGi Customer:  yes correct
  (12:06:56 pm)  DiGi Customer:  last sunday someone from billing dept called me regarding the dispute, and promised to refund me the amount of RM94 something
  (12:07:05 pm)  DiGi CS:  Alright
  (12:07:11 pm)  DiGi CS:  Let me double confirm on this..
  (12:07:11 pm)  DiGi Customer:  can you please check on it?
  (12:07:19 pm)  DiGi CS:  sure
  (12:07:25 pm)  DiGi CS:  I will be right back
  (12:07:32 pm)  DiGi Customer:  ok
  (12:09:07 pm)  DiGi CS:  Thank you for waiting.
  (12:09:12 pm)  DiGi CS:  Alright, the waiver has been done.
  (12:09:21 pm)  DiGi Customer:  no problem
  (12:09:26 pm)  DiGi Customer:  done? when?
  (12:09:49 pm)  DiGi CS:  It will be credited within 3 days time
  (12:10:08 pm)  DiGi Customer:  you mean another 3 days?
  (12:10:14 pm)  DiGi Customer:  he promised that RM30 will be credited to 014336xxxx and the balance will be credited into 010269xxxx, latest by wednesday
  (12:10:39 pm)  DiGi Customer:  both numbers are under my name
  (12:10:49 pm)  DiGi CS:  Yes, as said it will be latest by Wednesday but there was some error and it is delayed./
  (12:10:54 pm)  DiGi CS:  Yes, that is right
  (12:11:20 pm)  DiGi Customer:  so when is the latest day that i can receive it?
  (12:11:54 pm)  DiGi Customer:  is it 3 days, or 3 working days?
  (12:12:07 pm)  DiGi CS:  I am sorry I unable to promise on that date but you can check within the next 2 to 3 days time.
  (12:12:12 pm)  DiGi CS:  Sorry for the inconveniences
  (12:12:22 pm)  DiGi CS:  It is 3 working days.
  (12:12:46 pm)  DiGi Customer:  meaning the latest is by Monday, correct?
  (12:12:59 pm)  DiGi CS:  Yes, that is right
  (12:13:30 pm)  DiGi Customer:  ok, i'll wait until monday
  (12:13:33 pm)  DiGi Customer:  will i get any notification upon receiving the refund?
  (12:14:24 pm)  DiGi CS:  You should be getting a message..but if there is no messages you can check back with us.
  (12:15:35 pm)  DiGi Customer:  just wondering, let say if by Monday i still havent receive any single cent due to your delay (again)
  (12:15:41 pm)  DiGi Customer:  do i still need to wait for another 3days?
  (12:15:49 pm)  DiGi CS:  No...
  (12:15:55 pm)  DiGi CS:  You may check with us..
  (12:16:05 pm)  DiGi CS:  You should be getting it very soon.
  (12:16:24 pm)  DiGi Customer:  i see
  (12:16:40 pm)  DiGi Customer:  hope you guys won't dissapoint me again
  (12:16:45 pm)  DiGi CS: 
  (12:16:45 pm)  DiGi CS:  No worries
  (12:16:49 pm)  DiGi CS:  Is there anything else I may help you with?
  (12:17:10 pm)  DiGi Customer:  that would be all
  (12:17:13 pm)  DiGi Customer:  thanks for your assistance
  (12:17:36 pm)  DiGi CS:  You're welcome
  (12:17:40 pm)  DiGi CS:  Thank you for using D'Chat and have a nice day