Jan 14 2010, 12:26 PM
so last sunday when i called their CS, they said they accidentally overcharged me for RM94 something, and promised to give the refund via talktime to my prepaid number, latest by wednesday.
now already thursday, i still havent receive any single cent. i know, its only 1 day extra, but a promise is a promise.
so just now, i D'Chat with them to report about this matter, and they promised to give the talktime latest by Monday (18/01).
im not mad, but if let say i have not report about this, then the refund might be getting delayed and 1 day, might be completely forgotten/neglected/ignored
below is the conversation log with 1 of their D'Chat staff:
QUOTE
(12:05:29 pm) Your chat session has started..
(12:05:33 pm) DiGi CS: Hi, welcome to D'Chat. My Name is xxxx. How may I assist you?
(12:05:44 pm) DiGi Customer: hi there
(12:05:48 pm) DiGi CS: Hi,I'm xxxx.How may I assist you?
(12:05:58 pm) DiGi Customer: my name is xxxx
(12:06:02 pm) DiGi Customer: i would like to check on the billing dispute for this number
(12:06:27 pm) DiGi CS: May I confirm your phone number is 14336xxxx ?
(12:06:46 pm) DiGi Customer: yes correct
(12:06:56 pm) DiGi Customer: last sunday someone from billing dept called me regarding the dispute, and promised to refund me the amount of RM94 something
(12:07:05 pm) DiGi CS: Alright
(12:07:11 pm) DiGi CS: Let me double confirm on this..
(12:07:11 pm) DiGi Customer: can you please check on it?
(12:07:19 pm) DiGi CS: sure
(12:07:25 pm) DiGi CS: I will be right back
(12:07:32 pm) DiGi Customer: ok
(12:09:07 pm) DiGi CS: Thank you for waiting.
(12:09:12 pm) DiGi CS: Alright, the waiver has been done.
(12:09:21 pm) DiGi Customer: no problem
(12:09:26 pm) DiGi Customer: done? when?
(12:09:49 pm) DiGi CS: It will be credited within 3 days time
(12:10:08 pm) DiGi Customer: you mean another 3 days?
(12:10:14 pm) DiGi Customer: he promised that RM30 will be credited to 014336xxxx and the balance will be credited into 010269xxxx, latest by wednesday
(12:10:39 pm) DiGi Customer: both numbers are under my name
(12:10:49 pm) DiGi CS: Yes, as said it will be latest by Wednesday but there was some error and it is delayed./
(12:10:54 pm) DiGi CS: Yes, that is right
(12:11:20 pm) DiGi Customer: so when is the latest day that i can receive it?
(12:11:54 pm) DiGi Customer: is it 3 days, or 3 working days?
(12:12:07 pm) DiGi CS: I am sorry I unable to promise on that date but you can check within the next 2 to 3 days time.
(12:12:12 pm) DiGi CS: Sorry for the inconveniences
(12:12:22 pm) DiGi CS: It is 3 working days.
(12:12:46 pm) DiGi Customer: meaning the latest is by Monday, correct?
(12:12:59 pm) DiGi CS: Yes, that is right
(12:13:30 pm) DiGi Customer: ok, i'll wait until monday
(12:13:33 pm) DiGi Customer: will i get any notification upon receiving the refund?
(12:14:24 pm) DiGi CS: You should be getting a message..but if there is no messages you can check back with us.
(12:15:35 pm) DiGi Customer: just wondering, let say if by Monday i still havent receive any single cent due to your delay (again)
(12:15:41 pm) DiGi Customer: do i still need to wait for another 3days?
(12:15:49 pm) DiGi CS: No...
(12:15:55 pm) DiGi CS: You may check with us..
(12:16:05 pm) DiGi CS: You should be getting it very soon.
(12:16:24 pm) DiGi Customer: i see
(12:16:40 pm) DiGi Customer: hope you guys won't dissapoint me again
(12:16:45 pm) DiGi CS:
(12:16:45 pm) DiGi CS: No worries
(12:16:49 pm) DiGi CS: Is there anything else I may help you with?
(12:17:10 pm) DiGi Customer: that would be all
(12:17:13 pm) DiGi Customer: thanks for your assistance
(12:17:36 pm) DiGi CS: You're welcome
(12:17:40 pm) DiGi CS: Thank you for using D'Chat and have a nice day
(12:05:33 pm) DiGi CS: Hi, welcome to D'Chat. My Name is xxxx. How may I assist you?
(12:05:44 pm) DiGi Customer: hi there
(12:05:48 pm) DiGi CS: Hi,I'm xxxx.How may I assist you?
(12:05:58 pm) DiGi Customer: my name is xxxx
(12:06:02 pm) DiGi Customer: i would like to check on the billing dispute for this number
(12:06:27 pm) DiGi CS: May I confirm your phone number is 14336xxxx ?
(12:06:46 pm) DiGi Customer: yes correct
(12:06:56 pm) DiGi Customer: last sunday someone from billing dept called me regarding the dispute, and promised to refund me the amount of RM94 something
(12:07:05 pm) DiGi CS: Alright
(12:07:11 pm) DiGi CS: Let me double confirm on this..
(12:07:11 pm) DiGi Customer: can you please check on it?
(12:07:19 pm) DiGi CS: sure
(12:07:25 pm) DiGi CS: I will be right back
(12:07:32 pm) DiGi Customer: ok
(12:09:07 pm) DiGi CS: Thank you for waiting.
(12:09:12 pm) DiGi CS: Alright, the waiver has been done.
(12:09:21 pm) DiGi Customer: no problem
(12:09:26 pm) DiGi Customer: done? when?
(12:09:49 pm) DiGi CS: It will be credited within 3 days time
(12:10:08 pm) DiGi Customer: you mean another 3 days?
(12:10:14 pm) DiGi Customer: he promised that RM30 will be credited to 014336xxxx and the balance will be credited into 010269xxxx, latest by wednesday
(12:10:39 pm) DiGi Customer: both numbers are under my name
(12:10:49 pm) DiGi CS: Yes, as said it will be latest by Wednesday but there was some error and it is delayed./
(12:10:54 pm) DiGi CS: Yes, that is right
(12:11:20 pm) DiGi Customer: so when is the latest day that i can receive it?
(12:11:54 pm) DiGi Customer: is it 3 days, or 3 working days?
(12:12:07 pm) DiGi CS: I am sorry I unable to promise on that date but you can check within the next 2 to 3 days time.
(12:12:12 pm) DiGi CS: Sorry for the inconveniences
(12:12:22 pm) DiGi CS: It is 3 working days.
(12:12:46 pm) DiGi Customer: meaning the latest is by Monday, correct?
(12:12:59 pm) DiGi CS: Yes, that is right
(12:13:30 pm) DiGi Customer: ok, i'll wait until monday
(12:13:33 pm) DiGi Customer: will i get any notification upon receiving the refund?
(12:14:24 pm) DiGi CS: You should be getting a message..but if there is no messages you can check back with us.
(12:15:35 pm) DiGi Customer: just wondering, let say if by Monday i still havent receive any single cent due to your delay (again)
(12:15:41 pm) DiGi Customer: do i still need to wait for another 3days?
(12:15:49 pm) DiGi CS: No...
(12:15:55 pm) DiGi CS: You may check with us..
(12:16:05 pm) DiGi CS: You should be getting it very soon.
(12:16:24 pm) DiGi Customer: i see
(12:16:40 pm) DiGi Customer: hope you guys won't dissapoint me again
(12:16:45 pm) DiGi CS:
(12:16:45 pm) DiGi CS: No worries
(12:16:49 pm) DiGi CS: Is there anything else I may help you with?
(12:17:10 pm) DiGi Customer: that would be all
(12:17:13 pm) DiGi Customer: thanks for your assistance
(12:17:36 pm) DiGi CS: You're welcome
(12:17:40 pm) DiGi CS: Thank you for using D'Chat and have a nice day
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