Hey P1, I have been unrude for all these time.. And now I really cant withstand the service provided..

Ok, so from the day I sign up the trial, I have due date thanks to one of your reseller or agent told me the max can be 10 days free trail. I went on the 9th.. And I cant get back my RM100.

So I wait for teh technician to come as your worker in headquarters say, to fix the problem. But, till now, teh technician have not called me. I have called back to the HOTLINE for 4Times!! And everytime it took like 2 min for answer and I am listening to that stupid SONG!!

Ok, luckily the technician at least called me once after the 4th call.. But then he said : we will called you back shortly, and guess what, no.l.

So I dun care now, at least I post something here for your acknowledgement!!

I have been tired dealing with all these nonsense, what 4G tech, its sucker than 56K dial up. At least dial up is stable. Now, it took me like 2 hour of waiting to surf till this page and post.. What the hell is this...

For some reason, I get the 100Kbps download speed, but thats just like 2 hours in the whole 2 weeks...

At least u ask teh technician come and fix teh problem, or let me terminate your service without termination fee (299 or even 999, u better kidding me), or else I just threw my modem aside.

Well, U are not the only facing the 'technician will come & check" from their friendly CS. These promises were the main reason of me terminating P1 in addition to total blackout for >1mth!

WellFYI, They promised me the technician since Jan when I started complaining, then again, the followings week, & just b4 CNY, another time..which is the worst bcos instead of technician, they SMSed me to close my case!

Before this evening??

LOL.. I don't know how many evening have passed..
I understand that I've exceeded the fair usage threshold but is this the way P1 punish users who exceeded fair usage threshold by making them impossible to access internet??

why is my first bill in negative? I should pay or not?

No tnx already terminated. I know you are trying to clam down the situation & so do those P1 CS officers...BUT pls do not promise ppl that you will call back, You will get back by Evening & those CS promised technicians will be coming but none turn-up.

If you promise something & yet don't do it just like those nice friendly CS of P1..It will look bad on customers!! Worst than those said sorry or why just said we will tr4y or best but no promise. Why go & promise this promise that but never do?? 

Hi P1 rep,

I've PM you some of my latest connection status and also the request of recovering my user password, have you received it?

We have replied to ur inbox! Please check ya buddy! 

this P1 crap has been disconnecting and disconnectin for every 30 mins or 1 hours for the pass few weeks!!

what is happening?? i'm staying in SS2. is it too many subscribers??

Starting Jan P1 really SUCK TO THE MAX.  Customer services suck with those new batch. They are even worst den primary sch student. Promise me that they will call me back but none of them do so. i have been call and complain till today the problem never fix and yet now more worst it keep auto dc.

Okie i just receive a phone call from P1 regarding my complain. My problem will be under investigate. So hopefully my problem get to solve A.S.A.P.

my wimax was getting green light and never dc today since 6pm, donno why the signal will become so strong today because it only had 2-3 bar and always dc at past, but the speed has not improve at all, quiet slow and load a page need to refresh many time as network timeout and connection is reset issue.

hope i can keep the signal in future, if p1 fix the network timeout issue thn it would be perfect, please keep going!

---

Added on March 24, 2010, 10:44 pmwell, i have test the speed in speedtest.net and its end up with upload error, the ping has 150+ and speed was 0.6mbps only

I am very unsatisfied with P1.

How do I proceed to cut my line?

Btw, I have signed up for a two-year line. Is it possible to cut just after a few months using it?

Hi,

I'm the one who requestd for support previously, please refer to below quote :

QUOTE(kw @ Mar 14 2010, 09:23 PM)
My Acc number : 102133394
Area : Kota Kemuning, Shah Alam.

I'm facing problem of getting constant signal since Monday, 8th Mar untill now. I can say most of the time, > 90% the modem is blinking in red.
FYI, I've been calling customer support few weeks ago, due to similar problem, that time I place my modem away from my PC and connecting through wireless, after seeking the advise from cust support, I place my modem to my C and connect through direct LAN line and reset the modem again. Well, it works well after for few days, strong signal and constant connection. However, thing only last for about a week and now back to red blinking again eventhough the modem is placing at the same place. Worse thing now is try calling P1 careline several time just now, been hanging for few minutes but no one pick up my phone.

Now, I have a serious question. Since my connection is getting constant of instability connection, can I request to terminate my P1 services without penalty charges even though I'm using it for 5 months?
*
BTW, my connection was improved after you attended to my case previously. However, it's becoming unstable again yesterday, which eventhough I got the RSSI reading at -81+ with TX power 19dBm (refer to attachment), but I still can't get connected online. I'm still having serious doubt of P1 stability.

Therefore, I would like to reveal my request of the possibility to terminate my P1 package.

Please advise.

Lowyat_P1W1max, please check my account:102720075
Has been facing no internet connection problem since wednesday night until now.

seem my connection back to slow after few months enjoying good speed using p1 outdoor unit..(the one that  attached to my roof) ..

now i m  facing hard time surf my fb and playing games on it.. my fv..my fishville...zoo world etc..ohh
pls p1 one help me..

"QUOTE(kw @ Mar 25 2010, 10:28 PM)
Hi,

I'm the one who requestd for support previously, please refer to below quote :

QUOTE(kw @ Mar 14 2010, 09:23 PM)
My Acc number : 102133394
Area : Kota Kemuning, Shah Alam.

I'm facing problem of getting constant signal since Monday, 8th Mar untill now. I can say most of the time, > 90% the modem is blinking in red.
FYI, I've been calling customer support few weeks ago, due to similar problem, that time I place my modem away from my PC and connecting through wireless, after seeking the advise from cust support, I place my modem to my C and connect through direct LAN line and reset the modem again. Well, it works well after for few days, strong signal and constant connection. However, thing only last for about a week and now back to red blinking again eventhough the modem is placing at the same place. Worse thing now is try calling P1 careline several time just now, been hanging for few minutes but no one pick up my phone.

Now, I have a serious question. Since my connection is getting constant of instability connection, can I request to terminate my P1 services without penalty charges even though I'm using it for 5 months?
*
BTW, my connection was improved after you attended to my case previously. However, it's becoming unstable again yesterday, which eventhough I got the RSSI reading at -81+ with TX power 19dBm (refer to attachment), but I still can't get connected online. I'm still having serious doubt of P1 stability.

Therefore, I would like to reveal my request of the possibility to terminate my P1 package.

Please advise.
*
Hi,

It seems like you have not come back to me yet.

Not only youtube, pps also. sometime when u browsing also same. Nowdays they always give empty promises. Starting is forever very good and polite. After that what excuses also come out.

They are DREAMING while getting pay by our hard earn money. Damm u P1.

p1 is sleeping ke ??not replying to our comment..

How many does it need to take me to send u guys the test result?

p1 is sleeping ke ??not replying to our comment..

p1 is sleeping ke ??not replying to our comment..

Hi Lowyat_P1Wimax

Have not been getting a decent signal ever since from the major upgrade notification early of March. Previously light is on green but after the upgrade its either red/orange or blinking at orange. I have never moved the modem around. Speed is horrible. I am not sure if I have reached the limit as can't access to P1 site (P1 website can even load properly on P1 connection -imagine this!?)
Payment just been made via direct debit. Appreciate if you can look into this.

Acc: 101753754

Can any sifus pls teach me how to terminate P1 and waiving the penalty?
I really beh tahan... keep calling P1 and holding the line will get me really broke. 

case number 621747, 611196, 580618

Hi Lowyat_P1Wimax

Have not been getting a decent signal ever since from the major upgrade notification early of March. Previously light is on green but after the upgrade its either red/orange or blinking at orange. I have never moved the modem around. Speed is horrible. I am not sure if I have reached the limit as can't access to P1 site (P1 website can even load properly on P1 connection -imagine this!?)
Payment just been made via direct debit. Appreciate if you can look into this.

Acc: 101753754

Hello,

-May I know how long it would take to activate the service from the moment we registered? My house is within the coverage area (according to P1 map), and P1 Service Centre just <1km from here.

Thanks.

Hi P1.
I want to complain about the terrible service provided by your company especially this past week, the whole week.

Starting from last Monday my P1 got almost no connection. It connected for about a few seconds only at a while and then it went blinking red for the rest of the time.

Multiple times i called the P1 help line, asked to hold only to be told that the customer service officers are all busy. i wasted a lot of phone credits this way and really feel discouraged to repeat the same mistake over and over again.

I tried everything i could to get connected. repositioned the modem, restarted it countless of times. sometimes they work but only for a brief moment, long enough to get me to log into an online game only to be frustrated as it disconnected mid-game, not mentioning the lag spike i experienced during the game.

At this rate i really considering lodging report to various consumer organizations but i'd really hate to do that. any way we can settle this soon?

my account number is 102255783 and i live in USJ.

Thanks for your cooperation.

I also notice P1 easily to drop if you need to connect the company network from home (VPN). I never had this problem while I using maxis 3G 

God bless them, CoolUniPack or even Digi Broadband is way more better

pssstt let me tell you a lil secret, p1 customer service people "act" like they are smart, but actually they dump as a rock......they are dummies, the faggot boss put them on the phone as a punching bag and filter so they dont have to listen to the customer. they dont even know what the modem look like, what the colour light for...

the DNS they give you is already the default DNS, they just ask you to put it in the properties, it wont give any change, here the proof, go to run, type in cmd, type ipconfig /all, you will see the setting is all the same...... they could even cost more trouble because it can cause ipconflict if you are sharing internet,

they give lies so people will get off their back as quickly as possible, they treat us like stupid monkeys, that why the p1 faggot in here didnt reply all the comments, cause he afraid of smart people, he cant lie to smart people. so the next thing to do is to ignore.... or give empty promise, like calling you back

here a conversation i had about a week ago, i send an inquiry at the online web chat saying got yellow light, then they call me.
Me: im having blinking yellow light, cant connect to internet
CS: i checked and that is because you are over your FUP
Me: *chuckles* im already subsrcibe for months now, every months exceeds, still can online surfing, and get green light, why yesterday i got green why today yellow, i already exceeds so many day past already.
CS: i see.. could you go on the internet do speedtest for me?
Me: *chuckles + annoyed + almost say "YOU ARE VERY STUPID INDEED* how am i supposed to go on the internet do speedtest when i cant even online.
CS: you cant connect to internet or you have slow speed?
Me: i said i cant connect to internet...
CS: can you try to open any website?
Me: *how stupid can this person beeeeeeeee???* i cant connect to the internet, i cant open anywebsite, i cant open google, i cant open anything cause im not connected to the internet.
CS: i see..
Me: is there any maintainance at my base tower?
CS: no sir.. please try to reposition your modem for now, i will call you back after 1 hour.

After few minutes jumping here and there try to reposition, i send another web chat, saying: "is there any maintainance at XXXXX", few minutes after that my phone rings.

CS(the same person): hello, sir, its about your inquiry about the base tower maintenance, they are  having maintenance at the moment in your, they will be finish around XXp.m, so i wont be calling you later..
Me:*feels like to shoot some shitty words at that person* okay then.... *hang up*
wtf la you all customer service like this...... dont you have protocol when people complaint??? dont you have training? simulation? or you all really stupid like arsee???

check my account
the speed is really slow at the moment..especially the upload.
cant even upload pictures..how to upload big files to my clients??
can you please fix it!?

here is my account no.

101663516

Hey why no reply from your side again? check your email pls thx.

Dear P1,

I have a problem over here... I'm using P1 for almost a year now, the signal has been moderate. But recently i'm getting very unstable signal! What is going on? I'm staying at Tunku Abdul Rahman College hostel near Setapak! Is not just me who is getting this shit! Most of my neighbour is getting this too!

AC number:101856045
This is the 2nd time I'm posting this, please do SOMETHING!!!

Starting was Fast, Promising, Great Customer Service and Impressing, Now it going to sink like TITANIC into the deep Ocean.

PS: "If P1 jump i will help by push u down".

Hi P1.

My connection seems to make some progress. The signal is getting better and stable and most of the time is in the yellow zone. But the connection is still unstable. I can at least surf a little bit but it hangs once every short while. Anything that requires a stable connection such as online game or even streaming youtube is still impossible to do. And a funny thing i encountered is when i tried to do the speedtest at speedtest.net my ip is detected as being at Pattani, Thailand. I heard somebody else recently said his P1 ip is registered as located in Singapore. Are you guys using some kind of proxy?

Anyways my case number is 632439. I know you told me to send the progress to the talktous mail and the webchat but with this kind of connection i still unable to reach neither. Hoping to hear from you soon.

i use to call 3 times for p1,,,then juz i heard the voicemail that our ...busy n asking for wait,,,,wth is that service,,,,,i'm complaining about myy signal,,,been  1 year i used and starting middle of march,,,my signal got problem all the time,,,,even when it is static green,,,i cant surf the intenet  due to connection that more bad than old jaring,,,,wth,,,keep calling until now but still got into voice mail,,,,when connection ok,,,,i check my speedtest,,,,its only give 100kb of download with lag all the time to reach the end of download speedtest....mty place is in shah alam,seksyen 9

Very true 
Nothing beats wired connection 

To P1: I need a detailed explanation from your team on why my 20GB bandwidth is gone within 5 days only! This is totally unacceptable. I will not pay my bill unless this matter has been rectified and cleared. My account number is 101703502. The same goes to my friend's 102102845 too. 

someone claimed to be from P1 called me today +6037947203X

she said P1 wants to offer me a FREE Wiggy prepaid wi-fi adapter to Loyal Customers like me.

but the condition is that i have to top up RM90/99(i forgot) to get the free adapter, and it'll be sent to my house the next day after i pay.

she knows all my address,name,emails.

and i was told i have to pay by credit/debit card(giving the 16 digit number) through phone.

that is when the whole conversation sounds fishy, so i told her to call me tomorrow.

so i wanna ask if this is a legitimate offer or its just another scam??

please reply.

account number is: 101236040

EDIT:
i called P1 directly instead and they confirm the legitimacy of the offer

thanks anyways

Obviously is purposely ignoring us and do not want help

My signal stable green

DL a megaupload/rapidshare or whatever download service t.. The DL rate is 5.6kbps ( i paid 339 per month to get this speed -_-lll )
P1 purposely doing these actions in my opinion otherwise he will give a reply or something

I hope i can just dont pay the bills but they lay a trap that if you dont pay you will get blacklisted.

---

Added on April 13, 2010, 7:41 pm
good for you uncle ... but there are no better ones in johor bahru unless you are so rich you gotta pay those 3000per month service but the speed is still so dam slow for the price

Please check report number 638943. I already wait 3 days as asked, my signal still red

Added on March 30, 2010, 6:18 pm
QUOTE(kw @ Mar 30 2010, 06:10 PM)
"QUOTE(kw @ Mar 25 2010, 10:28 PM)
Hi,

I'm the one who requestd for support previously, please refer to below quote :

QUOTE(kw @ Mar 14 2010, 09:23 PM)
My Acc number : 102133394
Area : Kota Kemuning, Shah Alam.

I'm facing problem of getting constant signal since Monday, 8th Mar untill now. I can say most of the time, > 90% the modem is blinking in red.
FYI, I've been calling customer support few weeks ago, due to similar problem, that time I place my modem away from my PC and connecting through wireless, after seeking the advise from cust support, I place my modem to my C and connect through direct LAN line and reset the modem again. Well, it works well after for few days, strong signal and constant connection. However, thing only last for about a week and now back to red blinking again eventhough the modem is placing at the same place. Worse thing now is try calling P1 careline several time just now, been hanging for few minutes but no one pick up my phone.

Now, I have a serious question. Since my connection is getting constant of instability connection, can I request to terminate my P1 services without penalty charges even though I'm using it for 5 months?
*
BTW, my connection was improved after you attended to my case previously. However, it's becoming unstable again yesterday, which eventhough I got the RSSI reading at -81+ with TX power 19dBm (refer to attachment), but I still can't get connected online. I'm still having serious doubt of P1 stability.

Therefore, I would like to reveal my request of the possibility to terminate my P1 package.

Please advise.
*
Hi,

It seems like you have not come back to me yet.
*
Hey Buddy,

Sorry for delay.We will drop u a call shortly after checking.Thank you for your patience icon_rolleyes.gif

Best Regards,
Lowyat_P1W1MAX

Hi,

Still no one attend or come back tome about my previous request yet.

My line is getting more and more constant of instability again, especially during weekend (EPL time) and most of time the connection is broken even though it show green bar signal.

after their updated from days ago, whole sunway line goes lag like shyt,
wtf
can up 2 588 ping...

and within 1 month more than 10 days is maintenance and juz rebate for 1 day amount.

im having shitty line for months.
unable to go msn and even normal web surfing
upload speed is so bad i cant even do blogging or send document online
and i have already been suspended for only not paying for a month.

Thank goodness I just sign up a year contract with p1

My place is going to have the Unifi this mid year... and i still got the contract until next year...
At least Unifi can offer 5mb line with 60GB bandwidth and 1mb cap afterward, not a bad choice...
As for the line stability i think is just on par with P1...

How to terminate without penalty ? XD
Cos my line still usable... no entirely bad...

P1 connection in Larkin Jaya, Johor Bahru also getting from Boleh-La to Pain in The A** recently.