For one week, I cannot use my P1 modem because the light is always blinking red now. I had subscribed in October 2009 and previously the signal strength was always green. I am very frustrated and disappointed with P1 for this disruption. I had called P1's selfcare many times but nothing has been done to fix this problem. Please look into this matter.

My account number: 102259140
My location: UTM Skudai

p1 rep...

Im having frequent dc and low connection speed...
Cant even load the p1 site...
Since last monday...
Done all ur troubleshooting...
Acc no. 101054153...

currently i cannot access to Google DNS Server through P1 from 6PM today.

but using Streamyx i can go through.

Dear P1,

My speed is damn slow and unstable, lag until i cant even do anything and i thought p1 will give me a high speed and low ping connection but in fact its not, i cant even play online game due to the ping which is 700-1000!! used to sign up for 512kb from TM and my ping is only 23-50 when play online game. PLS solve my problem or else i will definitely terminate it.   

0126645087 ben

no connection here for a week, below is my status...

System Status
Frequency:  2375000
Bandwidth: 10000
BSID: 00:00:12:a0:01:62
Dev State: Connecting
Mac State: Network entry
Uptime: 0

why does it says connecting? my signal is at STRONG!

p1 rep has left the building without any support carry on. Mine even worst, i got plenty of calls, some call say make appointment to install external hub for me, some call to make appointment to reposition modem AGAIN!!!, some call to ask if anybody call me!!!??? some call ask what is my problem...

nia ma

My case is still not solved, it's more than a month now. This is very very disappointing.
Someone from Digital Care Team called me once but there was no follow up/update since then. I feel so frustrated now, I want my connection back!!

this is my latest update so far..has requested for a further waiver on january..and was successfull. So far they say still in upgrading. Dunno true or not...but as long i dont have to pay for such creepy looking connection..i guess im staying above the fences..just complain to MCMC guys..they will do you just fine...

same wif me

and i always got frequent dc!

MAC : 001FFB0257E3

Wifi problem ,frequent disconnection and low speed

Account No: 101086452

Problem:
Always having frequent disconnection. Very difficult to surf the net. Happens at least 1 week for EVERY month.

Have called P1 a number of times but the problem ALWAYS come back. Please investigate!

P1_Lowyat

though i already paid rm99 for this month bill...but how come my fair usage is still 0MB?
please clarify.

My "fair usage" started less than 20Gbs this months, today is only the 10th of Jan but my "fair usage" only 500MB left 
I remembered I got like 5Gbs+ just on the 4th of January.
This never happened to me, even with heavy usage and downloading, I manage to use all my "fair usage" by week 3-4 in a month..

The contract I signed clearly stated that the fair usage policy is given 20Gbs per month.
If my presumption holds water, this is a breach of contract.
It's already bad enough the connection speed in Wangsa Maju ( K.L.) has slowed down to a halt these recent weeks, to have my "fair usage" robbed as well is just plain unacceptable.
I hope P1 Sdn Bhd. can resolve this matter reasonably.
My account no. is:
   
101630119

my speed tonight. really bad. bad. bad. and bad. Actually it happened frequently.
I'm using Office 2.4Mbps. Cannot do work at all. damn.

Acc: 102265592
Pls resolve the refund of my RM280.80

will this help?

not the 1st complaint letter to the customer service, they do nothing, just push their work here n there.. like "tai chi"... superb p1w1max.... eat shit...
Please fwd to your superior or someone who can decide and really help.
Really fed up. You all didn't do anything at all. Make things clear. I WANT TO TERMINATE THE SERVICES.
i wanted to cut off the subscription over P1w1max, i went to the paddock on 02/01/2010, report no. 418384. i will definitely won't pay the RM299 for early termination, AND you all cannot provide me the internet service!!! and yet ask me to pay, what the *** please, just cut off for me!!!

After argueing with Salim n Itsenin, from CRM on 02/01/2010, they said they will send the technician to my house IN 3 DAYS to check the connection, if connection still bad, i can return it without the penalty. fine, since you all very the confidence with your service, okay. and up untill today, 13/01/2010, no one had been to my place to check the connection. What are you guys doing there? Salim n Itsenin already promise me that in 3 days technician will come to my place to check, and, they said they even can waive the balance bill 1 n half month for me, PLEASE DO SO. thx. but untill today, no one, no one had come. you guys called 2 times to me, i told them it is not working and they still didn't do anythings... THE PURPOSE I WRITE THIS EMAIL IS TO TERMINATE THE SERVICES, chances are given. no action no improvement, i dun wan this w1max already.

please, what you all want? i go to the paddock to return, you all dun let me return, ask me go back and told me that technician will come n fix, but up untill now, NO ONE ... please.. tell me, what you guys want???? what is this kind of services? oh my god, i wonder how you guys working out there... please, give me a satisfied answer, and, i think i going to write to THE STAR n some forum to voice out my problem, you can't help, maybe they will...

disappointed that this kind of things happen in p1w1max. you all advertise how good how good is your product, those who use your product and facing problem then will know how good you all solve problems. think i should just say NO THANKS n **** OFF when i was about to sign up p1w1max at previous time. really regret.

Please fwd to your superior or someone who can decide and really help. apologize for those vulgar language. stress me up for using w1max.

wah at least u got connection.. mine no connctn at all.. dis week comin to the 3rd week no connction.. haih 

You mean those P1Stop? ( it's that what it's called?)
Might have spotted one at this newly opened shopping mall in Wangsa Maju (Wangsa Walk)
You sure they can help out on technical rather than knowing only how to recruit more subscribers?

If so, I wil pay a visit with these folks...really hate to waste time going there when they have the proficient skills to sell only...
Just that I remembered I have this experience when I used to first subscribed to Maxis Wireless, the salesgirl who was working was like Malysia's NO.1 GRO when she helped me out getting hooked with Maxis boradband, then I came back 5 days later to inquire how to return the modem back ( I canceled Maxis because it was pure abomination), she suddenly metamorphosized into a cuttroat~b**** for an attitude paired up with a zombie~like~coherency to talked to, gotta go to their HQ to finally get things settled...I hope this will not be the case with the paddocks that you've mentioned....pro at selling, noob at helping...
TO P1 Wimax Rep,
My account no is: 101630119
BSID: 00:00:12:a1:05:61
Area: Wangsa Maju/Lembah Keramat, Ulu Kelang.

Tell me what's is going on really...maintenance? If so it's been 3 weeks already...

I'm going to move to new house next month. When I check at P1 web, my new house didn't have coverage. Can I cancel my subscription without paying the rest of the contract? I've been use p1 for 6 months. Anyone have encounter this problem?

What is this lar....their support..once i say i wan to terminate due to my new place no coverage they dont even reply my email or PM...and they call this customer service...

anybody having prob with P1? My nearest tower is 00:00:12:a0:01:72 and i cant connect to the net at all. But if i move my modem around trying to connect to another base 00:00:12:a0:01:62, i get internet. but it will always disconnect as it'll connect to the stronger signal...

---

Added on January 21, 2010, 10:20 pmyes, i am connected to 00:00:12:a0:01:62 as i am typing this

UGPM! Pls refund me ASAP immediately

I thought when they say even if you move the modem by a centimeter and with height it will affect the signal drastically, I thought they were joking..
Seriously, I could get the difference between -12dBm to - 15dBm just by moving my modem 1m away from my previous modem location, and I elevate the modem with a book.

My previous RSSI was around -60dBm to - 65dBm (when i didn't take that "modem placement troubleshoot" seriously) 
Now improved to -49dBm to -51dBm with full green (strong) bar in '10.1.1.245' page.
The CINR increase immensely to 29~ish dB.

I recommend spending much time to "fine-tune" the modem location, not just where it's pointing, but how high and what location it's in your room/house.
As you "fine tune", keep an eyes on the RSSI readings/status. (after I improved my RSSI, I became a bit obsessive now to get the best signal there is.. Of course, if you want the value for what you've paid for..) 

And another thing,  it's also affected if there more than 2 people surrounded the modem, and when rain as well.
My theory holds that Wimax produce microwave signals and anything contains water (human, rain, river, etc.) affects the microwave signals significantly...just my hypothesis.
I tested out my theory by placing a 1.5liter 100 Plus in front of the modem, and the signal fades marginally, and if a person (humans contain 65% water) located in from of where the modem is pointing ,the signal shows decline...rain shows the worst result in terms of RSSI...not to be a nerd about it, but this little experiment has sufficient evidence to point out my discovery.

Puncak Jalil.

Residence : Apartment. Approx 8 floor high.

I'm pointing the modem 45 degrees facing the wall. And the reflection is going outside window. There is no obstruction between me and the window but I'm not sure why when I point it this way it sorts of improves the signals tremendeously. So it's not always true to point your modem directly outside the window.

Sometimes I noticed if all of the sudden the connection is slow. Try to turn off the modem for like 10 secs then reconnect back. I'm not sure why, occasionally the connection is slow and crawls but all i have to do is turn off the modem and turn it back on and it goes back to normal.

P1 like which i'm subscribing is the 'Home plus'. It runs very much more better than my streamyx at home. which is not stable and speed is not that fast.

I think the tricky part is the placement of your modem. If you want to get fast speed maybe you want to put the modem in the roof of your house and run the electricity cable down to your home. So you can turn it off when u are not using it. Make some sort of contraption to cover your modem from rain and heat. 
Once you manage to find the 'gold spot' you're on for a wonderfull journey... heheeh

crazy p1.... taman koperasi polis ..........

fade up already....

pls do someting about it P1!!!

it's already over 45 days, and yet, they don't refund me the RM100.00 .. =(

bro wanna ask
can i add more bandwith saiz for wiggy69??
right now i got 5Gb and not enough..

My wimax is down for 2months already!!! various complaints go to deaf ears, i am so so so frustrated now
i have lost track of the report numbers given to me as everytime i called they give me a new one and everytime i have to repaet the story again and again  
Solve me problem asap, my account number is 101113702 

Same here, wimax is down for 2 MONTHS plus since 11 Nov 09.        Many complaints filed and now i became P1 report numbers collector specialist!!!  Report numbers given everytime i called and everytime i have to repeat the same story again and again...  Cant remember all the CS name... jus to name few of them i.e. Cik Mashitah, Mr G and Mr John as they never return my call to solve my problem, jus gave empty promise that they will solve my problem in 24 HOURS. The best part is even i called up to ask for the same CS tat served me previously, he/she will always engage on the line, never return my call even i left mssg.    Wats is wrong wit ur P1 CS?? never go training? dun understand simple english til dunno how to read the complaint notes or wat??? PLS EXPLAIN!!!!

Solve my problem IMMEDIATELY.... NOT ASAP, my account number is 101325165 

my area (keramat) current base station(?) is down..
the best i can get with my modem outside the balcony hanging on the railing

I didn't notice that there was a 2nd thread...anyway i posted my issue on http://forum.lowyat.net/topic/1307415

Hi,,,I'm ps3 gamer and p1 use,,,when I check test connection,,it is stated that NAT type 3,,,How to change NAT to another type,,,if follow PPoE need a password and username,,,plz inform me

Pls refund me immediately ~

ACC. NO. : 102146784
DATE :  Thursday, 14 Jan, 2010 4: 01 PM - 26 Jan,2010 ( 9days)
Dear Mr Tan,



Thank you for your letter with ref: Portal SKMM 0012/01/10.

First and foremost, please accept our sincere apologies for the inconvenience caused due to your refund issue. As per our conversation, we will bank in your upfront fee RM100 to your may bank saving account xxxx xxxx xxxx  within 10  business days.
Mr xxx, let me assure you that it has always been our key priority to take steps to continuously improve coverage and network quality, and we seek your understanding in this matter.



Please accept our apologies for the inconveniences caused and we hope to serve you again in the near future.

If we can be of further assistance, please do not hesitate to contact me or email our customer service team at careline@p1.com.my.

Thank you and have a nice day.



[[/B]

PLS PM ME TO GET MY INFO

ACC. NO. : 102146784

I still have NOT received any call from you!!  

I HAVENT RECEIVED ANY CALL AND MONEY !

MY ACC. HAVENT GET CREDITED

i think i gonna file another MCMC report .... P1= Pay 1st , Service 2nd

Ur co. is the 1st that i need to file 2 reports in MCMC to get it resolved

great ! luckily i never subscribe for 2yrs contract.. if not my life will reduce by 20yrs ... !

today is the last working day for the month .. checked and money not yet credited ....   

I still have NOT received any call fr your P1 technical side to inform me when the technician suppose to come over to FIX my bluddy 2 MONTHS internet down problem...       

hi bro,,,u promise me to send da file after give my emel address,,,
i follow ur instruction of 1st msg,,,change iP with 192.168.1.1,,,after reboot seem i can't the site u give as connection to that is out,,,
can u help me with my problem,,two days waiting here

to p1 wimax :
I don't know what happen to my line this few weeks is slow but still can use but now NO LINE AT ALL !!! what's the problem !!!
My account no : 101806149
call me when you read this...

i cannot online yesterday whole and nite and this morning. im staying at setapak. whats wrong.do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

kelan jaya ss6/14 got p1 coverage or not?

rebate would be the best solution!! but wait.. i was promise a rebate before few month back! but never happen nor they deduct my bill or inform me about anything!!

waiting for HSBB and POTONG P1!!

---

Added on February 1, 2010, 3:45 pm
bro seriously you dont want them there 

anybody know if d usage threshold is exceeded,the P1 connection will slowdown how many %??
cos i ask d reseller they tot me most oso will reduce <>30%..is it correct?

i applied home lite package

By mid 2010 I'll be moving to a new housing establishment in bandar baru bangi, so I went to the P1 wimax website to check if there's gonna be wimax coverage there and I found out there's no coverage at my new house. So the question is, will i have to pay a penalty if i terminate because the area I'm living has no coverage?

I don't want to pay for sumthing i don't get (internet connection) and I don't want to pay for P1 inability to provide service in my new area. Any info on this matter is appreciated.

Also why the speed in my area currently so slow (taman alam jaya, cheras). I pay RM 99 a month for 1.2 MB connection but I'm getting only 0.46 MB. Please do something about it.. 0.46 MB for best effort is unacceptable... plus i know my area can reach upto 1.2 MB and those were good time and I miss it. So DO something about it!!!!

Reminder

P1 WiMax payment system is super lousy.... 2 months ago..... I called to the contact centre to make a payment......it took them 2-3 weeks to make a payment with my credit card and at first they spent 4 days to realize they got the wrong number and another week to verify my credit card payment..... due to the late payment, P1 Suspended my account.... I could not use my internet for 2-3 weeks (I cannot do my banking online and cannot operate my stock system) and I made 3-4 complaints to P1 WiMax.... I don't recall what's the case number now.... but they said they gonna waive the fee for me for 2 months.... and just wait and wait and wait...... wait until now I haven't receive any call from them.....wait until my 12 months contract finish, I will sure POTONG P1Wimax.....

My Account Number is  

101847846

heck what is wrong with the cnnection here at tman mlawati?? Been blinking red yellow since last night! Come on man, ur agent told me the station down in whole msia has been up tday aftrnoon. But y am i still havng this red yllow blnkng? Edi reset several times, rssi maintain around -60.. Now hav to on9 using my phone. Sigh.. 
   

Hi P1 W1max,

Acct No. 102343340

I did chat with your selfcare agent about my connection speed and consistency problem on 01Feb2010. As promised, there is a call from P1 technician at 8.30pm of the same day to discuss my problem. Amazingly the moment i receive the call, the speed of DL is awesome about 1.32Mbps (speedtest result) and the technician informs that he will set my frequency fixed to the station. After the tele-conversation, i turn off the modem at 9.00pm. At 10.30pm when i switch it on again, the connection problem back again. Signal Strength is almost full bar and RSSI -51 but I cant even surf a single Yahoo page and fail to run the speedtest. This problem persists till 12.00am until i decided to give up and went for sleep. Kindly note that this has happened many times recently.

This connection problem has been there for quite few weeks. It might be due to congestion however this is not the solution. I'm paying RM99 every month yet I'm getting connection worse than dial-up. From my observation, last few mths the latency and consistency problem are prone to happen at night time only. However these problems now are expanded to even day time sometimes. I need a consistent connection for my internet surfing, work and online gaming. No doubt P1 is good for downloading but I'm not subscribing to your home pro package solely for download purpose. Please note that my current FUP still left abt 11GB and billing date is on 14th of the month.

Let me know what other information you need to assist my case i.e. speedtest result. I'm giving P1 wimax 1month to solve my case. if this cant be solved within the target date, i will seek a solution to terminate my acct w/o penalty.

A prompt reply is appreciated.

PLEASE REPLY P1 REP

My Acc number : 101181048

i suspect p1 is using now "tactic"
my house service is around 20kbps for the whole month

p.s. my location is usj12 , anybody there facing the same problem ?

ACCOUNT NO: 101630119

My case:
I have to pay for 2 hard copy bills which never even arrives in my mail box AND I've been waiting for days to see if my mail box is filled with any P1.com sdn. bhd. letter, but not to avail.
I only want 1 bill, not 2...but instead 0. 

The Story:
On the day of registration, (about six months ago) I wanted a hard copy bill bill to be sent to my billing address, so the monthly bill is RM104, but I never receive any physical billings from P1 ever since.
So I decide to contact the Officer at HQ, the guy said my billing TOTAL MONTHLY CHARGE is RM99 (to the designated billing address), but I had been paying RM104 every month.
(I once tried paying RM99 BUT they cut off my connection....so  couple of days later I have to pay RM5 for the non-existing hard copy bill PLUS another RM10 to reconnect the Wimax connection! RM15 total....)

The Officer inquire me if I want to cancel the hard copy bill postage and promise me a waiver worth of 6 months (RM30), I agree with the waiver but I still want a hard copy bill sent to my billing address.
Therefore I will need to pay RM104 monthly WITH a hard copy bill.
Unsurprisingly, the bill came on my billing day:



I have to pay for 2 hard copy bills to the same billing address which I never receive, AND if I would only pay RM99, predictably my line will be cut out without doubt.


Conclusion:
This is familiar to extortion, forced to pay extra to maintain connectivity, if not, the consequence is service will be suspended.
Out of most Internet Providers in the world, I never known any will succumb to borderline criminal conduct to extort more money from the customer, this is insane and unacceptable.

I don't think there's so much bureaucracy and logistics in the Financial Department of P1.com sdn.bhd. that sorting this little problem is that hard...
Just go to my account, waived a handful of amount, and get my bill posted, easiest job I've ever known. (working @ McDonalds should be 3 times harder than this)


The Promise:

I was promised a 3 weeks worth of waiver because I could barely connected to the internet on December 2009, so that's roughly (RM99 / 4) X 3 = about RM70 ~ RM75 worth of waiver.
PLUS another RM30 from the non-existing hard copy bills worth of 6 months.
TOTAL: RM100+ worth of waiver for this months bill which instead.... increased!

My current bill should have been a negative amount, like -RM5 ~ -RM15, therefore this month's bill I don't even need to pay...

Bandar Sri Damansara, KL...

The speed is damn slow every night.....

I still have 19gb to use..... if speed like this continue.... when can i finish my internet limit this month????????....

and ......Man.... You haven't reply my previous message about the empty promise "waive fee"....

Now the speed slow like dial up.... just a bit better than dial up....

What happenned to the 4G technology?????         

I'm also from Setapak. Every other night I will email to P1 Careline. I thought I'm the only one from Setapak having connectivity problems.

I also cc to MCMC, and wow they really call you!!

Reference is made to your report to MCMC ref : SKMM: 0048/02/10, we have tried to contact you at today 04 Feb 2010 but not able to get through. We would like to follow up this issue with you.

If you would like to schedule a time for us to contact you, please kindly reply us and please kindly provide us an alternative number.

I will proceed to close this case if not receive any feedback from you within 3 working days.

In the meantime, should you require further assistance, please do not hesitate to contact our P1 Careline at 1-300-800-888 between 8:00 am to 11:00 pm daily.


Thank you for subscribing to P1 W1MAX service.



We would like to inform you that, we tried to reach you at your registered contact number, However, we were unable to reach you. With regards to the service interruption, we regret to inform you that we were facing a nationwide service outage and we estimated it to be restored the soonest possible.



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.



Thank you for choosing P1.



Regards,



Balan

Customer Care Consultant

P1 Careline

Hi Rizer,
I'm staying in USJ12 as well. My connection has been excellent up until the past few weeks. Speed test gives me around 1.0MB download, 0.5MB upload and a ping of about 53ms. But there's a drop in performance at night and on weekends. I suspect network congestion at the base stations. I get the best speeds durings office hours on weekdays.

hey buddy...

AGAIN.....My account number is 101847846

hey buddy...

This is my 3rd time leaving message here...

hey buddy...

You cut off my account before because of the lousy payment system... took 3 weeks to confirm my credit card payments.... so I could not access to internet for 3 weeks....  and given promises for "waive fee".... but never came true.... and it's so call EMPTY PROMISES.....

hey buddy...

I use internet for Online Stock Trading and I believe you cannot understand how inconvenience it was to me without internet access for 3 weeks...

hey buddy...

The internet always slower at night... much slower than while the first 2 months I used P1....

hey buddy...

I appreciate for your "help"... but if all these things cannot be resolve.... I will better POTONG P1 and go back to Streamyx which has lesser problem...

hey buddy...

Again this is my 3rd time leaving message here but no reply except keep asking me for my account number...

           

Reminder for debt RM280.80 u owe me P1

Lol, I'm expecting some faster connection during the holidays since most people would alraedy be back for hometown visit. But during midnight yesterday, the connection went crazy. (Base C200) 

Guys, is my speed ok? (I signed up the 1Mbps Home Plus):
[attachmentid=1442133]

P1 reps...
can check for me why my user usage is still remain in 0mb?

I second that, having heavy rain here....Klang, Tmn Sentosa

You are absolutely correct. Most of the people like me, will balek kampung for the Chinese New Year week. It would be interesting to see if anyone
in Klang Valley will post any complains?

my p1 was good for the pass 5 months with green signal. but since jan until now its yellow and frequently it will slow down until cannot access any site. but a modem restart will fix the problem 80% of the time.

is it congestion?

So how's the progress of my refund as promised so many times & so long time ago?

P1 Wimax always disconnected after approx 30 minutes

currently using my p1 wimax to play Heros of Newerth (HON),
some said p1 suck for gaming, but for me its okay..

however i got this problem where every 30 minutes, the game disconnected..
i have to launch mozilla, then i will be connected to the net again, and can resume the game..
but its annoying..

fyi, ping and latency is okay, ping 150+ for hon,
running on windows 7 ultimate..
modem upstairs, user downstairs..
tried all spot on downstairs, this is the best spot with:

RSSI : -67.08dBm
CINR : 10.55/10.23(R3/R1)dB
TX Power : 13dBm

the question is:
how do i set to connect to the net permanently?

Hi there,

im having an extremely high downtime for the past 1 1/2 month. I am unable to go online at an average of 16 hours/day in these durations, even if i am able to hook up, the line is terrible and disconnection is extremely frequent. This is my 2nd month subscribing with wimax, it is indeed a disappointment.

Below are the details of my problem.

Reception here is good, it either green most of the time or yellow, rarely touches red. Problem is, the "Dev. State" is always on "Connecting". For some reason it is extremely difficult to be "Connected". Please do help me out here.

Thanks.

Dear Lowyat_P1W1MAX
i got trouble when try to make connection since the modem only just make green LED blinking... my wimax signal is strong...but it cant optain the IP from the station..... Why this happend????  in 1 week this problem happens  10-15 times.... Did that Wimax tower out of IP??