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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps

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TSLowyat_P1W1MAX
post Apr 15 2010, 09:33 AM

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QUOTE(takkicom @ Apr 15 2010, 12:02 AM)
101523546
i think u should check whole sunway area better lag like shyt
not only me, getting more complains ltr from pj sunway
all speed:
RSSI 50.xx> 69.xx
TX Pwr 0.9x>13~19.xx
constantly drop after update
from normal speed 0.7mpbs > 0.2~1

i dont know after update to 4g, line getting suxier and worst than 3g
now barely open any international web

user posted image
i dont wanna talk more, ltr you ryour staff complain me
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Ok Noted. We will check and investigate this matter accordingly. No worries. We will call u shortly smile.gif
TSLowyat_P1W1MAX
post Apr 15 2010, 11:08 AM

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QUOTE(Polytechnic @ Apr 15 2010, 10:59 AM)
i was told that a technical staff will be calling me and arrange a appointment to come my house to fix it but for 15 hours i still do not receive the call

Added on April 15, 2010, 11:01 amMy upload rate is fine but download rate is terrible..
Shown only like 100-400 kbps

I am using office premium there will be no fair usage

I was told by female operator that 14th April the line will be normal again but the speed getting slower and slower
Even  my friends Streamyx 1mbps is even faster



Problem about malaysia WIMAX and other country like united states WIMAX is very differeent

P1WIMaX consist too much lag and you still have like 500ms connected to your own country , if you connect to USA will be like 2000ms . Streamyx is even faster , i wouldnt change streamyx due to telephone line faulty

As you can see my speedtest to KL is so laggy

user posted image
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We have DM u. Please check ya!!~
TSLowyat_P1W1MAX
post Apr 15 2010, 01:09 PM

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QUOTE(Polytechnic @ Apr 15 2010, 12:07 PM)
THIS STATED MOST P1 STAFFS ARE USELESS HOPeLESS and never use their brain or do research

QUOTE from MESSAGE

We have checked that your account is throttled at this moment. You have exceeded the fair usage for this month. We will reset back to normal speed on every 14th. Currently the speed is CAP to a lower speed until your next billing date. Please be informed.

You may check your remaining usage online via selfcare http://www.p1.com.my/common/login_ref.aspx

Thanks.

Regards,
Lowyat_P1 Wimax
I am using office premium , paid 339 every month and there is no such thing as fair usage because i have unlimited usage

This only happened to me since march 2010 and i used P1 since May 2009

Look at the below screenshot from p1.com.my packages

I am using the 339 $ package
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Hi buddy,

As what i have mentioned in ur PM, we are apologise about it as we had mis-communication about that matter and we already clarified the issue smile.gif Really appreciate your kind understanding, our agent will call you soon for appoinment. No worries, we really understand your situation here. We will help u to solve this matter.

Sorry for any inconvenienced.


TSLowyat_P1W1MAX
post Apr 15 2010, 03:30 PM

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QUOTE(Shadow Kun @ Apr 15 2010, 03:08 PM)
P1, it's been 3 weeks of continuous bad connection. im not sure i can stand this anymore
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I have replied to you via PM just now. Please check ya! smile.gif
TSLowyat_P1W1MAX
post Apr 15 2010, 03:53 PM

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QUOTE(Polytechnic @ Apr 15 2010, 03:34 PM)
Oh my god dont tell me P1 had been making me line slow because of fair usage ? but i have unlimited usage for christ sake -.-
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Hi buddy,

Please ignore previous message regarding the fair usage. We had sort things out and clarified other issue earlier. As mentioned, out agent will call you for an appoinment. :-) Thanks!

Regards,
Lowyat_P1 Wimax
TSLowyat_P1W1MAX
post Apr 19 2010, 09:18 AM

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QUOTE(P1suck2max @ Apr 15 2010, 09:56 PM)
P1 rep,

Please Kindly check your email. Thx
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Ok, thanks for sharing with us. We will call you soon!
TSLowyat_P1W1MAX
post Apr 19 2010, 10:40 AM

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QUOTE(P1suck2max @ Apr 15 2010, 09:56 PM)
P1 rep,

Please Kindly check your email. Thx
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Hi, we have tried to call u and we are unable to get in touch with u. Kindly provide us alternate no or advice us the time frame to contact u :

Added on April 19, 2010, 10:49 am
QUOTE(Polytechnic @ Apr 16 2010, 10:02 AM)
Lol you think a malaysian go sg and get broadband is easy ?

Added on April 16, 2010, 10:04 am

I was going to buy a broadband service but the retailer told me that i must be a PR or singaporean to do that otherwise i need a valid singapore address and also a singaporean or PR to sign the contract

Added on April 16, 2010, 10:35 amWas told to wait for a call from technical staff to arrange appointment but after 24 hours i still do not get any news from it... sigh need to call careline again ....-.-
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Hi buddy, Kindly provide your account no in order for us to investigate and update u.

Added on April 19, 2010, 11:00 am
QUOTE(Boy96 @ Apr 16 2010, 06:34 PM)
anyone havin same problem as me... YouTube videos when see the video buffer rate around 300kbps then drop to 100kbps then 20 kbps around that only... usually mine will go 1400 - 2500kbps.. anybody know what happen?
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Hi, Kindly provide your acc no, in order for us to investigate the issue.. smile.gif

This post has been edited by Lowyat_P1W1MAX: Apr 19 2010, 11:00 AM
TSLowyat_P1W1MAX
post Apr 19 2010, 02:16 PM

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QUOTE(hxcpride @ Apr 18 2010, 02:26 PM)
my connection has been really slow since those a few maintenance that you did a week ago.
whats goin on ?? heres my speed
and heres my account number

i know that my download limit has exceeded, but isnt it from 1.2mbps to 400mbps?

look at my speed now. its worse than that.
user posted image
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Hi! We have attended to u. TQ for your patience & feel free to get back to us if u need further assistance! :-)

Added on April 19, 2010, 2:24 pm
QUOTE(coolitenterprise @ Apr 18 2010, 03:00 PM)
I having DC With my Wimax Wiggy .... Always DC ... after 1 hrs only can use .... I want to work with my thing ... then DC ... lolx ... What happen is that ...
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Hi, Kindly provide your account no to us to investigate on ur connection status smile.gif

Added on April 19, 2010, 3:37 pm
QUOTE(therion @ Apr 19 2010, 03:30 AM)
My P1gateway use to restart randomly few times a day. After I logged my report with p1 cs, I've been asked to change the p1gateway at the nearest p1 paddock. The new p1gateway did not restart randomly anymore, but I experience slower internet access and cannot make phone calls (p1 voice) at all.

Do I need to set anything within the p1gateway UI?
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Hi therion, Kindly provide your acc no for investigation.. TQ : )

Added on April 19, 2010, 4:00 pm
QUOTE(shirley_andy @ Apr 19 2010, 11:46 AM)
I've been experiencing alot of Disconnection lately(like once every 15 minutes), I need to reboot the modem in order to get back the connection.

And I've also been experiencing super slow connection speed, only during morning around 8am till evening around 3pm that I'm able to use with smooth speed(but with the mentioned disconnections)

I've checked my fair usage threshold on my self care account and I haven't exceeded it yet.

I've tried calling the call center but no one pick up and wasted so much of my hp credit, I even left a message when asked to do so but no one called me back.

I've posted here a couple of times previously but it seems no one contact me, so P1 rep, are you ignoring me just because I'm complaining too many times??

anyway my account number is 101672459, thanks.
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Hi! We have attended to u. TQ for your patience & feel free to get back to us if u need further assistance! :-)
we truly deeply regret the inconvenience that we have caused.

This post has been edited by Lowyat_P1W1MAX: Apr 19 2010, 04:00 PM
TSLowyat_P1W1MAX
post Apr 20 2010, 10:26 AM

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QUOTE(dandelion11 @ Apr 19 2010, 04:28 PM)
bro, if i want to freeze myp1wimax acccount..
how long can i freeze it?is there any time limit? cry.gif
is it true that if i want to terminate my account..it cost me rm999? sweat.gif
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Hi buddy! We really understand your frustration. Appreciate that you could provide us your account number so that I can call u and explain more on this matter?

QUOTE(deelun @ Apr 19 2010, 06:46 PM)
Hello Lowyat_P1W1MAX, I want to inquire about this promotion that I've received from calls and email which stated that I've gained this offer
"Free P1 W1MAX Prepaid Consumer Loyalty A 4GB Starter Kit". Here's the content of the email:
Can you please verify it whether this promotion is valid or not?
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I have PM you. Please kindly check ya!

QUOTE(therion @ Apr 19 2010, 08:59 PM)
My acc #: 100788306
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Thanks! We will call u soon and find the best way to solve your issue.


QUOTE(ys6321 @ Apr 19 2010, 09:05 PM)
My account number is 101064210, and my account is using office standard, so don't ask any of my fair usage threshold stuff.

I want to report my service always disconnection(start of this month), even connected(yellow or green light) still can't connect to the internet like goggle.

I need to connect to internet bacause my work depends on it, now i'm borrowing my friend maxis 3g boardband to continue my works even post this massage.

I tried calling the call center but no one pick up, but i din't left any massage.

Hope p1 get this massage, thank you.
*
Thanks for sharing with us. We will call you soon for further investigation and follow up.
Sorry for any inconvenienced.

QUOTE(conan86 @ Apr 20 2010, 12:14 AM)
hi can u pls check on my connection status .. everyday has been slow like hell .. this is al the replies i keep getting
my acc no :102008240

Reply 1
» Click to show Spoiler - click again to hide... «

Reply 2
» Click to show Spoiler - click again to hide... «

I always get reminder to pay but u neva give me connection ive applied for .. so y shud i pay 

P/S ... even writing this oso takes me about 2 hours of refreshin my page b4 it can actually b laoded
edited .. posted last nite .. refresh page till this mornin only can load
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Thanks for sharing with us. We will call you today! smile.gif
TSLowyat_P1W1MAX
post Apr 22 2010, 11:56 AM

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QUOTE(dandelion11 @ Apr 19 2010, 04:28 PM)
bro, if i want to freeze myp1wimax acccount..
how long can i freeze it?is there any time limit? cry.gif
is it true that if i want to terminate my account..it cost me rm999? sweat.gif
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Hi Dandelion, Kindly provide your acc no in order for us to investigate smile.gif

Added on April 22, 2010, 12:01 pm
QUOTE(deelun @ Apr 19 2010, 06:46 PM)
Hello Lowyat_P1W1MAX, I want to inquire about this promotion that I've received from calls and email which stated that I've gained this offer
"Free P1 W1MAX Prepaid Consumer Loyalty A 4GB Starter Kit". Here's the content of the email:
Can you please verify it whether this promotion is valid or not?
*
Hi Deelun, Kindly provide ur account no smile.gif The above promotion is valid. smile.gif

Added on April 22, 2010, 2:03 pm
QUOTE(qudeenz360 @ Apr 20 2010, 02:06 PM)
P1 WIMAX podowin di Bandar Tasik Selatan...
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Hi qudeens, Kindly provide ur account no for us to investigate smile.gif

Added on April 22, 2010, 2:11 pm
QUOTE(kent_lau7 @ Apr 21 2010, 06:49 AM)
44kbps .... how many times less than advertised speed?
worse than dial up...so, when you consider "POTONG"?

if you bought a car, and the car couldn't move, what will you do?
well, you sent back to the car manufacturer,
and the car manufacturer say - it must be a certain part need to update/change, so it change..
now you try it, Shit, it doesn't work

now, what do you do?

Return the car ,right? this is what happen when Toyota was asked to do a massive recall.

P1 is in this dilemma.

It has to stop advertising and get thing fix before it continue.
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Hi kent_lau7, Pls provide ur acccount no for us to assist you smile.gif

Added on April 22, 2010, 2:27 pm
QUOTE(WooTz @ Apr 21 2010, 06:00 AM)
Hello, here is my account no. : 101000610

I can't surf any website properly at night (6pm~12am), the speed is only between 50~100kbps.

Kindly check on my area and reply as soon as possible.
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HiWooTz, We have attended to u. TQ for your patience & feel free to get back to us if u need further assistance! :-)

Added on April 22, 2010, 2:40 pm
QUOTE(Monkey King @ Apr 21 2010, 10:11 PM)
the speed seems to get back to normal today, just hope it will stay so...
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Hi Monkey King, We are Glad that your connection restored. TQ for your patience & feel free to get back to us if u need further assistance! :-)



This post has been edited by Lowyat_P1W1MAX: Apr 22 2010, 02:40 PM
TSLowyat_P1W1MAX
post Apr 22 2010, 03:01 PM

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QUOTE(zhen^wei @ Apr 21 2010, 07:30 AM)
poor P1,

tat day i complaint canot online, then 2nd day can use already, but another day cannot online anymore. please improve the P1 quality

user posted image
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Hi zhen^wei, We just called u but unanswered. Please let us know the best time to reach u. Thanks!

Added on April 22, 2010, 3:07 pm
QUOTE(didi@dyn @ Apr 22 2010, 04:19 AM)
Hello TS,

I also have problem after scheduled maintenance on 15th April 2010, but mine was VOip @ Voice problem, the connection speed was good but, there is no blue light for voice, i has called P1 many times, and there said will call me back, but until today still cannot use.
My report no : 651965
This account under my wife name  Kalsom binti maidin acc no 101558120,
if i still cannot use this packages, please waived the bill.

[attachmentid=1540500] sometime registering, and sometime unregistered

Thanks
*
Hi didi@dyn, We have attended to u. As promised, we will follow up with u to ensure u hv better connection. TQ for your patience! :-)

Added on April 22, 2010, 4:26 pm
QUOTE(therion @ Apr 21 2010, 02:21 PM)
Because of their potong campaign, P1 network now congested and they might lose customer more than they gain from the campaign. P1 network getting worst after the network upgrade, something must have gone wrong.
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Hi therion, We have attended to u. TQ for your patience & for bearing with us..feel free to get back to us if u need further assistance! :-)


This post has been edited by Lowyat_P1W1MAX: Apr 22 2010, 04:26 PM
TSLowyat_P1W1MAX
post May 3 2010, 11:55 AM

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QUOTE(P1Maggot @ Apr 29 2010, 10:54 AM)
i can't really agree on that. in 2009, they suck me pretty dry. now, everytime i have no connection, i report to CFM directly, my monthly fee will be waive. last month and this month i got waive also. So it is a fair play here.

no line, no payment but still p1 gotta struggle their ass to solve my problem.
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Hi, P1Maggot, Kindly provide your acc no for further assistance smile.gif

Added on May 3, 2010, 12:06 pm
QUOTE(Shadow Kun @ Apr 29 2010, 12:17 PM)
how to report man?
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@Shadow Kun, Hi! We have attended to u. TQ for your patience & feel free to get back to us if u need further assistance! :-)

Added on May 3, 2010, 12:22 pm
QUOTE(watever-u-like @ Apr 29 2010, 11:20 PM)
100784321

call me ASAP
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watever-u-like, Hi! We have attended to u. TQ for your patience & feel free to get back to us if u need further assistance! :-)

Added on May 3, 2010, 12:53 pm
QUOTE(WooTz @ Apr 30 2010, 04:23 AM)
101000610

Can't load web pages, downloads slow as usual.

Reply ASAP
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WooTz, Hi! We just called u but unanswered. Please let us know the best time to reach u. Thanks!

Added on May 3, 2010, 1:16 pm
QUOTE(takkicom @ Apr 30 2010, 07:42 AM)
Lag issues dint solve.
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Sorry for the inconvenience caused. Kindly provide your acc no :
we will investigate on the connection issue. You can email us ur detail to talktous@p1.com.my

Added on May 3, 2010, 1:22 pm
QUOTE(Icehart @ May 1 2010, 01:44 PM)
Still slow!
*
Sorry for the inconvenience caused. Kindly provide your acc no : WE will investigate on the connection issue. You can email us ur detail to talktous@p1.com.my

Added on May 3, 2010, 1:42 pm
QUOTE(williamlee_1985 @ May 1 2010, 02:44 PM)
Hi, just curious, are we able to surf with P1 in Awana, Genting?
*
Hi, you can check our coverage via this link : http://www.p1.com.my/wimax/coverage_ref.aspx
At the moment Awana, Genting is not under coverage smile.gif

Added on May 3, 2010, 2:08 pm
QUOTE(hxcpride @ May 2 2010, 09:09 PM)
P1 i got a major problem here.
im not sure if its my modem or my connection
can you please check it!! my modem says it doesnt have any signals( theres no light red,yellow or green at all)
but my LAN connection works as it shows the blue light.
here is my account number 
101663516

please call me asap, cuz im at the internet cafe and i cant get online at all
check my connection , hopefully its the connection , if not it could be my modem thats broken.

i went to the P1 agent at selayang tesco, they told me to contact you guys. and my package
is 24 months, if its anything happen to my modem, it should be still under warranty since ive been
only using it for about 9-10 months

please contact my handphone asap once you know whats the problem  thanks
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Hi! Glad to have attended to u jz now; please let us know if u need any further help…

Added on May 3, 2010, 4:04 pm
QUOTE(rainbow6 @ May 3 2010, 08:31 AM)
I'm using a wiggy for mobile usage and getting a signal in certain areas is really bad.  Especially when you are indoors. And when you complaint, they will said, U should move to outside or near a window. What the ? I might as well get me a mobile chair, table and a P1 umbrella and sit under the sun.

BUT when its good, I can get 5-6mbit download easily, last for an hour or so before it drops to 100K.

Now my other issue is that I subscribed for the 20GB traffic which I seldom use the last few months. Can this be accumulated? P1 should accumulate and bring forward the balance for at least 3 months.

I normally use Wiggy to watch hulu, veoh and other lives USA streaming so the bandwidth usage is not that high compared to normal download.
*
Sorry for the inconvenience caused. Kindly provide your acc no :
we will investigate on the connection issue. You can email us ur detail to talktous@p1.com.my"


This post has been edited by Lowyat_P1W1MAX: May 3 2010, 04:04 PM
TSLowyat_P1W1MAX
post May 4 2010, 03:05 PM

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QUOTE(takkicom @ May 3 2010, 06:51 PM)
I have send reply via message,
but dint slove my lag problem as
you ask me to reply if lag issue didn't solve at the end of April.

I have green lighted dc, lag dc then wont connect at all, have to turn off and on to get the line back.

on green light but dont have line,
lag then drop line lag then drop line,
repeat process ever few mins,
reset modem on off every 10mins

i very piss off for a month
101523546

12pm~3am, sometime got greenlight long term dc.
*
Hey buddy,
We will drop u a call after cross check.tq for your patience notworthy.gif

Best Regards,
Lowyat_P1W1MAX
TSLowyat_P1W1MAX
post May 11 2010, 02:16 PM

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QUOTE(Muhammad Syukri @ May 11 2010, 08:12 AM)
wth,suddenly my Fair Usage is  0MB???walawei i checked last time i still got like 14GB left....zzzz
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Hi Syukri!

Please provide us ur account no or ur Ic no for further assistance?

Thank you.

Best Regards,
Lowyat_P!WIMAX

Added on May 11, 2010, 2:23 pm
QUOTE(kit777 @ May 10 2010, 02:50 PM)
CIBBBAAAAAAAAAAAAAAAAAAAIIII

slow connection again.
SHIIIIIIIIIIIIIIIIIIIIIIIIIITTTT !!!!
*
Hi!

Could u pls provide us ur acc no so that we cud assist u further?

Thank you.

Best Regards,
Lowyat_P!WIMAX

Added on May 11, 2010, 7:43 pm
QUOTE(Gh-x @ May 10 2010, 06:45 PM)
Hi,
I am facing some issue with P1,
1 have 2 computer connected through a switch but the problem is if one of the computer is not on the i can't connect to the internet. So every time i want to connect to the internet i have to turn on both of computer.

Is there is any solution for my problem.
*
Hi!

Pls contact the switch manufacturer for further troubleshooting. If there's any enquiry, pls do not hesitate to contact us.

Thank you.

Best regards,
Lowyat_P1W1MAX

This post has been edited by Lowyat_P1W1MAX: May 11 2010, 07:43 PM
TSLowyat_P1W1MAX
post May 12 2010, 06:25 PM

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QUOTE(akecema @ May 12 2010, 02:57 PM)
i wanna ask
now P1 release new package
wiggy59 n 8GB bandwith

i using wiggy69 n 5GB bandwith..
question here, P1 will increase my bandwith?
*
Hi Buddy,

The FUP for Wiggy69 remains 5GB. Different plan/package offers different bandwidth capacity.

Hope this answer your questions.

Thank you

Added on May 12, 2010, 6:36 pm
QUOTE(andrew_tba @ May 12 2010, 02:51 PM)
lowyat P1 wimax, how come you have not replied me? I  PMed u last week
*
Hi Andrew,
We have replied to you via PM. Kindly check ur inbox.

Thank you

Lowyat_P1WIMAX

Added on May 12, 2010, 8:15 pm
QUOTE(WooTz @ May 8 2010, 07:16 PM)
And how can I reduce TX power to below 10?
*
Hi Buddy,

Can you DM us your acc no or email address and we will send you the troubleshooting guide on how to improve the signal strength.

Thank you.

This post has been edited by Lowyat_P1W1MAX: May 12 2010, 08:15 PM
TSLowyat_P1W1MAX
post May 17 2010, 09:51 AM

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QUOTE(Crys_Crys @ May 13 2010, 12:34 PM)
Just wondering .. when the p1 modem is in green light suppose the connection is high right?? I still find it

1. Difficult to log in to msn -> most case when msn troubleshoot is missing IP address, or all is ticked but still unable to connect

2. Once i open lowyat forum, facebook, and msn ... the internet connection starts to lag like hell .. i dont know how many time i need to click on 'add repy' or 'back' in order just to make a posting here ... for facebook cant add comment unless i press duno how many time 'submit'

Besides that when i want to upload pictures, it does takes forever or failed to upload .... and i always make sure the light is green sweat.gif
*
Hi, appreciate that u could provide us your acct number in order for us to assist u further with this matter? Anyway, how is your connection today?

QUOTE(renzokuken @ May 13 2010, 12:45 PM)
i regret wasted rm 60 /month for nothing
i get free signal from kfc across the road and the signal is much stronger,faster connection and its free

rather use the money to eat at kfc while surfing
*
Sorry to hear that. Let us help u here. Would u mind to drop us ur account number first?


QUOTE(RJ8 @ May 13 2010, 04:12 PM)
i have been having issues with this damn P1 since i got it. For the first time i used it ...it was fantastic...but after 2 weeks....it was HELL FOR ME......even tho connection was like shit...where i cant even get connected ...i still paid for it for 5 damn months.....after that i made a complain report...u name it....first they said....upgrading bulshit...then they said bring ur modem need to update ur firmware....then went i brought there they said ur modem is working fine no need to upgrade then went home same damn issue cant even get that bleedy green signal......

first i used the p1 in my hall....then no green lite

moved to the dinning room surviving abit after that only red light

then moved up to the 2nd floor same shit....

took the model out of my window.....DAMN STILL RED LIGHT

wtf connection

Call back to the Damn...P1 back again....n just for ur info...their call center is DATACOM...so i have already know what they gona say...WILL GET BACK TO U....AND WILL CALL THE ENGINNER TO CALL U BACK..

ITS been already 8 months and no engineers called me n since the last report i have stopped paying and they suspended my account but still sending me bills to pay.

and today they called me saying i need to pay my bills ,when i tell them for money u guys can call me....for my service....u guys did not even...bother to contact n fix my problem

so they said just handover the modem at paddock....u dun have to pay anything.......and i warned them i m not paying 1 single sen...

so will see hw it goes...

IN SHORT P1 SUX.....
*
Let us investigate and solve this matter for u. Could u please provide us ur account number? We will call u today!


QUOTE(Gh-x @ May 14 2010, 08:38 PM)
if i hit my 20GB limit before the end of the month, what will happen? will my speed be reduce? am i able to purchase extra bandwidth?
*
If you have exceeded the monthly usage, speed will be CAP to 'reduced speed' and will be reset back to normal on every next billing date.

QUOTE(earthcrystal @ May 14 2010, 10:01 PM)
Lowyat_P1WIMAX.

This is my account number - 100987627. I have to go to a internet cafe to post this.
Last night, the modem couldn't lock any signal. I thought maybe the weather was bad.
Just now I try again and the light on the modem kept blinking between red and orange.
Please advise.
sad.gif
*
Sorry for any delay response. We will call u today to rectify and solve this matter for u. Thanks.


QUOTE(P1Maggot @ May 15 2010, 04:48 PM)
P1,

Your technician had promised to call me in the evening from 9pm-10pm to guide me on how to lock to a station.

They had called me numerous time in the afternoon and asking what's my problem. I suggest that you suggest to your technician to study my complaint history before making a phone calls.

ASK YOUR TECHNICIAN WHO HAD PROMISED ME TO CALL ME BACK TO GIVE ME A BLOODY CALL BEFORE I MAKE ANOTHER COMPLAINT TO CFM!!
*
Have the technician called u previously? Sorry for any delay response. If you still facing the same problem, do let us know. We will help you on this matter.
TSLowyat_P1W1MAX
post May 18 2010, 09:31 AM

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QUOTE(jananan @ May 17 2010, 11:18 AM)
hi, i can get RSSI -78 and CINR +19

but TX POWER = 0

i move to other angles and other locations in my house - RSSI can range from -90 to -72 and CINR +13 to +20.

i can maybe connect when really lucky, maybe once a day with TX POWER 13-15. but after 5-10 mins just disconnects and never gets TX POWER again.

now i am on W1GGY 7 days trial.

should i get or not ? or is it a base station issue ? or the P1 Router would have better TX POWER ?

As i understand, TX POWER is the transmitting power of the modem back to the base station, right ? this means the USB W1GGY is not generating enough signal to contact base ?
*
Hi, appreaciate that u could provide us ur account number? We will explain u more over the phone.

QUOTE(earthcrystal @ May 17 2010, 08:45 PM)
Lowyat_P1WIMAX.
This is my account number - 100987627.
I have to apply for emergency leave to wait patiently at my house.
I received NO call from your technician.
I wasted one day leave and wasted my time.
Can you please kindly explained why should I be giving this kind of service???
sad.gif
*
We will check back your tracking and ensure them to call you shortly. Thanks buddy!

QUOTE(takkicom @ May 17 2010, 10:37 PM)
you should forget it,
ask long you rssi over 60, cinr doesnt matter, txpower over over 10 mostly is lag
mainly tx over higher you lagger if hit over the 26.xx limit u green light dc

until today p1 din drop me a call, and my problem doesn't solve for almost 2month as their promise
now even skip all my reply.
*
Hi Takkikom,
May i know your current technical issue for further follow up with the previous cases?Please share with us here ya.. We wil help to solve your problem. Sorry for any inconvenience caused.

TSLowyat_P1W1MAX
post May 20 2010, 10:35 AM

New Member
*
Junior Member
12 posts

Joined: Dec 2008
QUOTE(P1Maggot @ May 13 2010, 10:35 AM)
P1, you technician had call me so many time during office hours and promised to call me back in the evening after office hour and guide me on the phone on how to lock to a station.

But they never call back!
*
Have the technician called u?



QUOTE(tplus1 @ May 19 2010, 09:59 PM)
hey guys.. i was thinking to subscribe for W1GGY RM59... worth it? hows the speed in shah alam?? thx~
*
Hi appreciate that you could provide us your Full name and Phone number via private message and we will explain you more about the product. Thanks ya!

QUOTE(earthcrystal @ May 20 2010, 07:28 AM)
Lowyat_P1WIMAX.

My account number - 100987627.
Yesterday the P1 technician came to my house and I was told that the modem had gone case. The P1 technician will be bringing a new (3rd) modem today and hopefully called around 1pm to confirm the time.
sad.gif
*
We will check with our technician and ensure them to call you okay?
TSLowyat_P1W1MAX
post May 21 2010, 09:33 AM

New Member
*
Junior Member
12 posts

Joined: Dec 2008
QUOTE(takkicom @ May 21 2010, 12:48 AM)
do you see P1 skip most all our complains?
wtf service provider & service thread is it?

doesnt solve my problem skip my topic & that is?
*
We will get our agent to call you today ya. Appreciate your kind patience. Thanks.

QUOTE(renzokuken @ May 21 2010, 12:57 AM)
how to check if i was being conned or not?
first few week after buying,the connection is ok,after that its damn slow...eventhough its  doesnt reach 5gb limit yet....now im stuck paying 60 everymonth....

is there anyway to check that 'they' doesnt conned the customer?
*
Could u please drop us ur account number here for us to assist u further? Let me help u to solve this problem laugh.gif

QUOTE(earthcrystal @ May 21 2010, 06:07 AM)
Lowyat_P1WIMAX.

My account number - 100987627.
Yesterday the P1 technician came to my house with a replacement modem. This is the 3rd Modem and so far it is working.
I would like to have a wavier for the down time since last Thursday.
Please advise.
*
We will check about it and let u know by today. Thanks for your kind patience and understanding notworthy.gif
TSLowyat_P1W1MAX
post May 25 2010, 12:49 PM

New Member
*
Junior Member
12 posts

Joined: Dec 2008
QUOTE(takkicom @ May 21 2010, 06:59 PM)
almost near to 3 month this month  i only can barely use 5/21days
u ask me to be patience?
waited nearly 3 month wait for patience?

i make my payment without ask you to wait, you ask me to wait?

hello, till now your any agents said call me 1 month ago until now?

now i drop line every 2mins
i have turn on off again to surf net
i have projects need to summit
*
Hey buddy,you have exceeded our FUP. However, ur usage will be reset every 28th based on your billing cycle. Should you require further assistance please do not hesitate to contact our dedicated care line at 1300 800 888 & we will be glad to assist you.

thanks and have a nice day.

Added on May 25, 2010, 1:01 pm
QUOTE(hooi_jd @ May 22 2010, 11:08 AM)
hi Lowyat_P1W1MAX, don't know why i can't access my website http://www.aimeily.com.my by using p1, but my friend who using streamyx is not having problem.

after that i change the dns to use the ip provided by opendns.org, it now works. So can you help me to check the dns server on at my station?

account no:101976397
*
Hi there, that's awesome that you're able to browse the website given above.
Kindly monitor ur server & let us know if you can't access any website.

Thank you.

Added on May 25, 2010, 1:54 pm
QUOTE(Crys_Crys @ May 22 2010, 11:46 AM)
My account is 101616050, we are sharing the connections between 2 lappy actually .. but this 2 months mostly only 1 lappy but still same effect.

for this month i still have Your remaining Fair Usage is 20020MB.

cause i barely able to upload or download anything due to the lagness and i have green lights all the time!

i tried to download movie before ... for example the movie avatar caused me almost 24 hours to download finish !! oh mai rclxub.gif
*
Hi there,

We tried to call u but no answered and went to voice mail. We will try to contact u again within an hour.

Thank you

Added on May 25, 2010, 2:38 pm
QUOTE(Icehart @ May 22 2010, 11:45 PM)
P1, can I know why surfing and downloads at night slows down? Despite putting the modem at the same position, TX Power and RSSI increases by heaps and bounds at night.

My account number is 101703502.
*
Hi there,

We tried to call you but number is either not in service or phone turned off.
Please PM us your alternative number.

Thank you

Added on May 25, 2010, 4:28 pm
QUOTE(shirley_andy @ May 23 2010, 09:52 PM)
Yosh P1 Rep!

Just curious, my connection speed is fairly acceptable so I have no intention to complain about that.

However may I know why sometimes my connection can time-out?

This means that I check the modem status at http://10.1.1.254/login.php it shows the modem connection is GREEN,
then I look at my modem, also stable GREEN light..
But no internet connection, so I reboot it then its fine already,
but after few minutes suddenly no more connection again although light still showing GREEN..

Although this don't happen whole day but when it starts happening it's quite annoying to keep rebooting the modem..

May I know why? Is it due to base station can't support too many so connection terputus-putus?

Or do u need my account num so I have to wait for a technician to call me up to enquire about my prob?

Another question, is the IPv4 setting for P1 connection still unchange at

Address
10.1.1.2

Subnet Mask
255.255.255.0

Default Gateway
10.1.1.254

DNS Server
122.255.96.148
122.255.96.149

Or has it changed already??
*
Hi there,

Case attended, as advised, pls monitor ur connection after the 28th; in the morning & evening. Let us know if u need further assistance.

Thanks

Added on May 25, 2010, 6:06 pm
QUOTE(P1Maggot @ May 24 2010, 10:55 PM)
Dear P1;

The technician did pay me a visit last Sunday, he struggle so hard to identify my problem. He manage to get my modem locked onto a new base station in my neighbourhood.

Problem solve, but only lasted a few hours. Today i cannot complete my speedtest. I have no fu$king ideas what the flying fu$k i should do with P1. i already make a screenshot of the speedtest, the upload speed is too bloody weak to upload the screenshot for your perusal.

i cannot tolenrate this anymore, i want consistancy. i am exchausted of this $hit. i am tired of sometime i got minimun connections, most of the time i got sh1t connections.

Do me a favour, please find your technician Ari a room rental around my neighbourhood, so that he can withness first hand what sort of bloody connections i face everyfookingbloody day.

Thank you P1, please tell your boss whatever bloody Lai surname he is, if he want my 99bucks, come and suck my d1ck evernights to earn my 99 bucks...i give up!
*
Hi there,

We have receievd the technician report and the case is still under review and we will contact you tomorrow.
Apologize for any inconvenience caused.

Thank you

Thank you

This post has been edited by Lowyat_P1W1MAX: May 25 2010, 06:13 PM
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