QUOTE(Icehart @ Dec 14 2009, 07:58 PM)
What do they mean by "Old Subscribers"? What are the criteria to be one lol?
QUOTE(kerol123 @ Dec 14 2009, 08:06 PM)
well, im not a heavy downloader and seldom exceed my FUP quota.
and i had check it in self care, and my FUP still remain 10593MB, what should i say if p1 throttle my speed while im not exceed the FUP yet.
QUOTE(muh_is @ Dec 14 2009, 08:10 PM)
yah what do they mean by old subscribers? I subscribed on August. is that considered old subscribers? Don't wannna suffer the same speed again next month lol..
QUOTE(slidewave22 @ Dec 14 2009, 08:44 PM)
mine too , but then im not gonna celebrate it...as u know , it might happen again this kind of sh*tty thing...always didnt
give early notice when wanna do maintainence...sigh !!!
QUOTE(zhen^wei @ Dec 14 2009, 08:52 PM)
finaly back to normal. see after 1 week wat hapen again
QUOTE(kypronite @ Dec 14 2009, 08:55 PM)
I wait and refresh my p1 self care portal...after 12 midnight, the quota change from 0 mb to 20500mb.Then suddenly the speed all back to normal.
nice man
QUOTE(silentser @ Dec 15 2009, 12:21 AM)
you reach the FUP??
guys.. i just noticed, (since this is my 1st time usage reset). they reset my usage to 20500MB i got extra 500mb?? or this is the initial usage??
QUOTE(kerol123 @ Dec 15 2009, 12:59 AM)
1gb = around 1024mb
so 20 * 1024 = 20480mb
QUOTE(Channel84 @ Dec 15 2009, 04:23 AM)
speed back to acceptable throttled speed...now my download speed is around 0.37kbps, did a complain with the cfm nice i suggest those affected do the same ^^ cheers
QUOTE(Icehart @ Dec 15 2009, 07:35 AM)
Check your billing cycle. Bandwidth count reset follows your billing cycle now.
QUOTE(baliwesti @ Dec 15 2009, 09:37 AM)
i've been with P1 for almost a year now. still waiting for the email before i truly believe what the guy told me over the phone .
i'm guessing new subscribers would be those who signed up this december so old one would be before december? just my guess though. haven't reached my fup so don't have the means to check if the speed is back to 400kbps/150kbps.
To our beloved customers
I am happy to hear that you had received your normal speed back to normal. Firstly, I would like to pass through my sincere apology with the issues you are facing previously. I would to like to inform regarding the FUP for all throttled customers.
Understand there have been a lot of complaints from customers on FUP, 100 kbps (UL/DL). We have decided to revert FUP speed 400kbps DL/150kbps UL effective from 15 Dec 09 onwards.
To answer all those questions from you :
1. Why do you throttle customers down to 100kpbs?
P1 has a Fair Usage Policy to ensure best experience and fairness among all subscribers. P1 is committed to ensuring our customers receive the best broadband performance at a competitive price. To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all users at any one point in time. Certain extremely heavy users have used excessively and impacted other users. As a result, this policy identifies those users and manages their bandwidth only, to protect the service for all of our customers. In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. When network load is high at certain locations, the users who exceeded Fair Usage threshold will get reduced speeds due to dynamic traffic prioritization.
2. Why didn’t you communicate to all P1 subscribers on your new policy? I was informed by your Sales person, if I’m throttled my speed would be 400kpbs (D/L) and 150kpbs (U/L). This is unfair.
Fair Usage Policy is not a new policy. This has been stated on the T&C and the Fair Usage thresholds are explicitly listed on the marketing brochure.
3. How long is this new FUP (throttle to 100kbps) going to last?
In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. For this 100kbps restriction once users exceed Fair Usage threshold, this was a temporary measure to ensure traffic prioritization among all users. This restriction is no longer applicable after 15/12/2009.
4. Do you have any plans to return to your old FUP policy (400kpbs and 150kpbs)? When?
By Tuesday (15/12/2009), the previous reduced speed values have been restored
I would like to express my great 'appreciation' to all of you for your kind feedbacks and complaints previously. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.
Dec 6 2009, 07:28 PM
Quote
Thats great!
Thanks for your good feedback!
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