Yeap. We are still living under leaves as a roof.. dun wear any footwear, koyak clothes. 

Slow Ping (avg 250ms) and High Packet Losses (avg 20% loss) to www.tm.net.my on Streamyx 1Mbps package in Paya Terubong, Penang. Complained since October 2009 and yet no improvements shown. This usually happens during night time from 6pm - 1am. But these few days, it's almost from noon to 1am

Maestrol how have you complained? Call, email? Also isn't there a govt department that we can complain to?

Damn, overcapacity then. And Penang supposed to the best most high tech state! Good luck!

Dear Mr Bryan,

Thank you for your email to TM.

This is with regards to your email dated 20th February 2010 on streamyx connection. We regret to know that you are facing with such difficulties with your internet connection.  Thus, we sincerely apologise for the inconvenience caused.

Furthermore, upon verifying in the system, we found that your report (1-5921144600) are still in the midst of investigation and rectification by our respective department. We have updated your report with the attachments provided for our respective department reference.

However, we are not able to give you the time frame taken to rectify the problem. Thus, we sincerely apologise for the inconvenience this has caused.

Hence, we would appreciate your understanding and patience in this matter to provide us with some times in order to run complete diagnosis and analysis of the said issue. Rest assured that our respective department will be contacting to update you on the outcome of their investigations.

For further assistance or feedback, kindly email us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better


Regards,

Ahmad Hafiz bin Ramli
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

Hi guys just thought I'd share TM's reply to my email with you.

Yeah agree, I don't have much hope for them to resolve it so next stop will be to file a complaint with SKMM. Better to do something than just hope and wish for the best, I reckon!

Sorry what is CFM?

Ok thanks for the info. I will give it till Wednesday to see some action on their part then I will go up the line.

I say this word to myself before but end up they closing my case without any inform or update. That why I report to CFM directly. Good Luck!