Yup, that is the current situation. As I had mentioned earlier, the initial plan was to provide a 1 to 1 replacement on the spot. However, as currently there are not enough stock in hand, it is not handled in such way.

Maxis service is unbelievable!

Unbelievable terrible...but why am I surprised?!?

Called them up regarding my replacement. They promised they will get feedback for me but they never get back to me. Every time I called, they are jsut so blur and kept pushing the blame somewhere.

I am not instigating but as consumers we have certain rights. Refer to the relevant authorities and you will see things moving......

This is not only for Maxis users, but any units that you sent in for warranty claims that has been jailbroken will have the warranty voided.

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Added on November 27, 2009, 10:42 amThis is partly due to too many cases being given 1:1 replacements, even when its merely just a software issue

This post has been edited by fyire: Nov 27 2009, 10:42 AM

@CLL,
If you use Twitter, Maxis is on Twitter and from my personal experience they're pretty efficient in escalating your issues up. Go to @maxiscomms and make a complain and be impressed at their service there *smiles*

PS: No wonder you didn't reply my numerous messages (via Ping! & WhatsApp) - but I got the answer; was asking if you got ur replacement and if all is fine

I don't think you can claim under warranty for software problems.....

Yup, of which is the problem to begin with. Such 1:1 replacements for software (ie. OS) related issues are not supposed to happen, but there's too many cases of such (due to the people at the retail outlets not being able to troubleshoot the problem, and just assume that its a faulty phone)

hmm.. let say now currently is the new boatroom that if anything happen like battery problem can't start up can we send for warranty even is JB unit??

bcoz with the new boatroom once restart have to JB again correct?
can't detect JB unit?

This post has been edited by tabs: Nov 27 2009, 02:11 PM

Now that Ping 1.2 is out, I want to try and see if it crashes.

Will try that tweeter route.

JB'ed iPhones will render the warranty null and void. So, before sending it in for warranty claims, make sure the phone is restored to its original state. Once restored, no one is the wiser as to what you did with the iPhone earlier.

As someone pointed out, if you can't switch on the iPhone, how to revert back to original status....

I understand that they want to take time to verify the problem before sending back replacement but I am surprised now at this time and age, they are taking an awful long long time....

how they wil know the phone hav been jailbreak???

@CLL,
I'll await your Ping! message `k?

that the most malaysia company style

Sure...when I get my iPhone

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Added on November 27, 2009, 9:41 pmUnfortunately, this is just so so Malaysian.
I told them that I understand gadgets can be spoilt and that it may take time to get replacement. I feel that at least, they should let me know what is the status, instead of just waiting and waiting.

This post has been edited by CLL: Nov 27 2009, 09:41 PM

@CLL,
I'll wait ever so patiently U better don't forget ah !

Sure. Don't worry.
I took your advice.
Twittered Maxis and they replied in less than 6 hours requesting for a DM for more details.
Hopefully they can be more accountable and professional.

@CLL,
I "complained" about Maxis via Twitter and the next thing I knew they sent me a message and asked me to DM them my issue. The issue was resolved pretty quickly *smiles* Since then, I've tried using them on 2 other different occasions and found their response pretty prompt; was amazed hence recommended it to U.

OT: Y have U not added me to ur Twitter YET? [desperate for more followers] ! LOL

Yeah, I also pointed out that by sending a JB'ed iPhone in for warranty claim is a non-starter. When they discover that it is, the phone will be blacklisted permanently thereby rendering it without any more warranty. Isn't it better therefore to get some techie to get the phone up and running and only then, if necessary, send in the unit? Otherwise not only do you not get the phone repaired/replaced, you lose your warranty forever.

Same problem to me... my iphone cannot restore to original and in DFU mood all the time. If I send to Maxis, they can verify my phone has been JB or not?