While talking on the phone with a battery of 50%, the iPhone went dead. Nothing.. No sign of activity even when connected to the computer or the charger.

This is bad. Have to go Maxis center today.

It is 3Gs model. Got it in mid September. So it is less than 60 days. Tried all sort of stuff, including soft and hard reset.

Went to MAxis Gardens and they told me to wait to get replacement set from Singapore. And they told me to wait for 2-4 weeks...

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Added on November 12, 2009, 10:09 pmI wonder how many people have this problem with a dead iPhone....

This post has been edited by CLL: Nov 12 2009, 10:09 PM

[quote=Cyan7,Nov 12 2009, 10:13 PM]
Atleast u can get a replacement 1 to 1 for ur phone..

[/quot

That is what they told me but I asked them how sure are they it is not a refurbished unit.... The answer is not certain.

1 to 1 replacement yes...but not on the spot (according to Maxis)

They want to send to Singapore Apple to verify it first. And then they will send one over (according to the Maxis CS guy)

@tinkerbel
Not a battery issue. I tried all sorts of nonsense. If it is battery, maybe battery just died which is possible but I think a bit unlikely.

Don't be scared of such problems. I am sure mine is the minority and the majority of iPhones out there are fine and stable. Sometimes, you just can't tell. It is an excellent phone and an excellent smartphone. Just that in my case, something went wrong someway...

Maxis service is unbelievable!

Unbelievable terrible...but why am I surprised?!?

Called them up regarding my replacement. They promised they will get feedback for me but they never get back to me. Every time I called, they are jsut so blur and kept pushing the blame somewhere.

Now that Ping 1.2 is out, I want to try and see if it crashes.

Will try that tweeter route.

As someone pointed out, if you can't switch on the iPhone, how to revert back to original status....

I understand that they want to take time to verify the problem before sending back replacement but I am surprised now at this time and age, they are taking an awful long long time....

Sure...when I get my iPhone

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Added on November 27, 2009, 9:41 pmUnfortunately, this is just so so Malaysian.
I told them that I understand gadgets can be spoilt and that it may take time to get replacement. I feel that at least, they should let me know what is the status, instead of just waiting and waiting.

This post has been edited by CLL: Nov 27 2009, 09:41 PM

Sure. Don't worry.
I took your advice.
Twittered Maxis and they replied in less than 6 hours requesting for a DM for more details.
Hopefully they can be more accountable and professional.

Really not sure if they can verify the phone has been JB or not but Apple may have their own way.

An update on my status : Maxis called me up 2 days ago and told me to collect my replacement iphone next Friday. That would be exactly after 4 weeks since i sent for replacement. When queried about the delay, they were apologetic and quote the ever famous line "world wide shortage".

Felt it is almost like a mantra for Maxis.....

Supposed to collect my iPhone today and then Maxis called me up and told me that the shipment is delayed. They do not know when it will be here.

Horrendous service! Unbelievable. I have to wait longer to get a replacement iPhone than I had to wait to get my iPhone.

I do kind of regret getting the iPhone. You paid so much and you get crap service. I think I would have been better getting a Nokia or even a BB!