Under those circumstances, it is your friend who is at fault for not restoring the phone before sending in for warranty claim. But what I don't understand is why it took Maxis 4 weeks to return the unit.

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Added on November 13, 2009, 2:43 pmNot totally in defense of the iPhone but from experience, the other equivalent and I use this term loosely, phones have more problems which are even more difficult to rectify most times. Tell me also, which other phone has a one-for-one exchange policy?

Lastly, if you actually know what to do instead trial and error, there should not be too much problems affecting the iPhone. In any event, which phone, for that matter, product which does not have problems?

This post has been edited by PeeEl: Nov 13 2009, 02:43 PM

Then isn't it a non starter by sending in a jailbroken iPhone for warranty claim?

I am not instigating but as consumers we have certain rights. Refer to the relevant authorities and you will see things moving......

I don't think you can claim under warranty for software problems.....

JB'ed iPhones will render the warranty null and void. So, before sending it in for warranty claims, make sure the phone is restored to its original state. Once restored, no one is the wiser as to what you did with the iPhone earlier.

Yeah, I also pointed out that by sending a JB'ed iPhone in for warranty claim is a non-starter. When they discover that it is, the phone will be blacklisted permanently thereby rendering it without any more warranty. Isn't it better therefore to get some techie to get the phone up and running and only then, if necessary, send in the unit? Otherwise not only do you not get the phone repaired/replaced, you lose your warranty forever.