I feel like I need to clear up some issues regarding XL hijacking pre-orders and XL refusing those who pre-orders in favour of selling the stock to walk in customers for more profit.

Different outlets are allocated different amount of stock and it is only natural some outlets will have more or less stock than other outlets.

Hot Toys stuff especially, comes in batches and XL can't always meet demands for everyone with the amount they get from the first batch.

So it is not uncommon for someone who ordered later from a particular outlets to sometimes get the stock earlier that someone who ordered earlier from a different outlets due to the different stock allocation.

Case in point, while other outlets do not have enough T800 even to fulfill pre-orders, XL ESG actually have a few extra to sell to walk in customers because XL ESG never did manage to sold out their pre-orders due to the shop being very new.

If someone asks why don't other outlets take the extra unit from ESG and then give to pre-orders? Reason being, where does the line stops? Outlets will then be fighting with each other because other outlets are hijacking other outlets stock allocation now. Despite being outlets, all XL outlets are managed independently.

All XL outlets deals with hundreds of HT pre-orders every month and sometimes, they might forget someone on the list. Also common are phone calls were made a few times but no one picks up and after a few days of no reply and no show, the pre-orders will then be given to someone else on the list.

If you pre-order really early, and didn't receive a phone call even after an announcement was made on the website about the item's arrival, just show up the outlets that you pre-ordered from and that outlets will have no reason to refuse you.

In XL, we try our best to make everyone happy, mistakes do happen (we are human after all) and we are sorry for that and will try our best to make it right.

But it does saddens me greatly when it is made to sound like XL-Shop is a selfish con shop that only thinks about profits and in that regard, I dare say a lot more other toy shops (especially those who sell Tumbler at RM2k+++) are guilty of that.

In XL, we never mark up even when the demand for the product is crazy and will always try to sell at the original retail price whenever possible.

ps-Tumbler was RM1580 the first time around. Second time around, we are still selling at RM1580

well, that's a clear statement hopefully XL remain its performance for customers satisfactory

awesome statement n actually Sam from BTS explained this to me as well b4 but still well said n regardin XL s policy of not markin up the price, this is the main reason y i m a loyal customer of XL so kudos to XL n keep up the good work n thanx for clearin things up. but actually, the price for the batmobile/ tumbler was marked up a little bit la. from wat bro mywii said n wat Sam told me, the SRP was RM1480 the 1st time round n the POP was RM1380. i was told tat the mark up was due to extra shippin cost this time so its understandable n definitely still much betta than payin RM2k+++++ for it... hehe

This post has been edited by liquidator_13: May 23 2010, 01:26 AM

i preordered with XL on many occasions and in fact this is the first time i felt my order was hijacked because i am damn sure my order was in first batch... i placed my order after 2/3 days it was opened for preorder. but nvm, lets see when will the second batch make it to here and hope they will include my order in this coming batch

what i have highlighted above don't really usually work. imagine the time and petrol/money you spend driving there and end up with nothing. if you call they will always tell you this, please wait for our call first!

thankz for your detail explanation

If you order via online and make full payment i think you will get 1st batch unless even online preorder sold out. Since online order are processed by their ampang headquaters.

aiya..get first or second nvmlah as long as can get...guess this is human naturelah...like movie, everyone wants to see first and queue like mad.. .later no one queue and its so nice you can relaks ...choose your favourite seat ..and still see the same movie

but girlfriend...the other way around hor...

chill bro..

This post has been edited by mywii: May 23 2010, 09:08 AM

Agree with myvi. But they should really stick to FIFO and not coz you're my good friend I keep for you eben though like you PO one day before closing date...But hey, mistakes happen. Sometimes better to wait for second batch or third batch also...

true not a big deal... just wait for their call later when second batch cumming

haha anyone read bout this batpod on the first page ?

Original pre-order price for Tumbler was indeed RM1380 back then and the srp back then was also RM1480 but as soon as the item arrived, the srp was immediately updated to RM1580. Between the tumbler pre-order opening and arrival, the world economy went to waste and our ringgit weakened considerably against HK dollar. So no choice but to revised the srp. However we will always honour the pre-order price whenever possible.

oh ok. thanx for the info.

What the??

What scale is this?

this is true scale and useable... USD 100k

R U XLshop staff? for me, your service suck!! try improve bro!!

I still piss off with XLSHOP BTS guys for not helping me when my Ultimate Bumblebee (1st movie) got factory defect electronic problem.
Waste my RM370 money only. Yes! now it old matter d but still hurt waste my money to a spoil item.

what i did is ...
Did call = simple yr guys replied ..cannot be refund nor replaced.
Did email = No reply .. U guys dont read email ke??

Lastly, did email direct to Loong fella.. took him several weeks to reply and
simply relpy with few words = No stock.

After some time, did email again for replacement with the new bumblebee, willing to add money,
Loong fella reply .. we dont take the new bumblebee..


U can says anything yet i still lost my money.. i want it back.. my RM370!!
Can U????

This post has been edited by Pelindung: May 23 2010, 11:09 PM

WOW...this is something serious man...

jgn salahkan Noisetrigger bro...die staff je..pastu baru je masuk XL tu

I am indeed the latest addition to XL-Shop staff. Already common knowledge here it seems.

Regarding your situation, despite me not being around when it happened, may I ask if you check the item in the store first before walking out with it? It is XL-Shop policy to request the customer to check any items bought in the store on the spot and also XL-Shop policy to not refund or exchange once the customer walk out of the store with the item.

I know this sounds like a very selfish policy but look at it from our POV. The reason this policy was even enforced in the first place was because XL-Shop had to many situations where customers themselves damaged the item and then coming back to us for an exchange claiming that the item was defective in the first place.

Also common is customer helping friend who bought item from another store to change item at XL-Shop because the other store refuse to change for said friend.

With too many of this cases happening over the years, XL-Shop have no choice but to enforced such policy.

Do take note that I am not accusing you of anything and I do hope you understand the reason why they did not give you a refund or an exchange if you did not check on the spot when you bought the item.

As for emails, all emails goes back to the HQ, it's not that the outlets do not want to answer your emails, the outlets wouldn't know there is an email for them since they have no access to the HQ mailbox.

As for the delays, XL-Shop received hundreds of emails everyday all over the world so do forgive us for the delays in replying.

While I can't speak for other outlets and I can't change what that has already happened at least in XL ESG, I am committed to making sure everyone one of my customers are satisfactory with my services.

I do hope I can help you regain your confidence in XL-Shop in the future.

This post has been edited by noisetrigger: May 24 2010, 12:18 AM

bro...ko jage XL mane?

XL ESG