I am indeed the latest addition to XL-Shop staff. Already common knowledge here it seems. 

Regarding your situation, despite me not being around when it happened, may I ask if you check the item in the store first before walking out with it? It is XL-Shop policy to request the customer to check any items bought in the store on the spot and also XL-Shop policy to not refund or exchange once the customer walk out of the store with the item.

(hv u seen UBB packaging?? lots of wire strap, did ask to open but the seller not premitted. hv to agree with the that as difficult to check )

I know this sounds like a very selfish policy but look at it from our POV. The reason this policy was even enforced in the first place was because XL-Shop had to many situations where customers themselves damaged the item and then coming back to us for an exchange claiming that the item was defective in the first place.

Also common is customer helping friend who bought item from another store to change item at XL-Shop because the other store refuse to change for said friend.

With too many of this cases happening over the years, XL-Shop have no choice but to enforced such policy.

Bro, u give receipt for what?? got receipt maa (not from KL bro, rushing buying and realise the problem while back in kuantan)

Do take note that I am not accusing you of anything and I do hope you understand the reason why they did not give you a refund or an exchange if you did not check on the spot when you bought the item.

(Yup! my mistake to trust xlshop! should be more carefull)

As for emails, all emails goes back to the HQ, it's not that the outlets do not want to answer your emails, the outlets wouldn't know there is an email for them since they have no access to the HQ mailbox.

As for the delays, XL-Shop received hundreds of emails everyday all over the world so do forgive us for the delays in replying.

(ok. i can accept this.)

While I can't speak for other outlets and I can't change what that has already happened at least in XL ESG, I am committed to making sure everyone one of my customers are satisfactory with my services.

I do hope I can help you regain your confidence in XL-Shop in the future.

Bro pelindung, even if you buy from Grafitti. If you didn't check on the spot, I believed they also would decline just like XL-shop.

http://hamstercorp.blogspot.com/2010/05/ne...ative-dare.html

RAGE!! i wish Walmart Ironman do sell in Malaysia too.

Do mail shipping instead of going to the store yourself. It's free anyway, maybe you don't get abit of discount but anything wrong just send a pic and hopefully they'll fix the problem.

Guys, is this a japan exclusive HT? coz i didnt c it at HT home page...

Hot Toys Anime Masterpiece Golgo 13

Yes, only sold in Japan..... that more than a year ago... early 2009 released

It's so rare you can't even find one.

It says 300 will be available..... 200 on 17th July.... 100 on the 18th.

Is that Liquid Metal or the one from Terminator 3?

Released... SC...mms119

---

Added on May 24, 2010, 9:12 pm

unboxing pics here...
http://www.toy-world.com.hk/forum/viewthre...&extra=page%3D1

I think the eye's area is off hence I dont see sarah connor. With the hat and glasses on, it looks like her. What's your verdict Beast?

It says 300 will be available..... 200 on 17th July.... 100 on the 18th.

Real hair? that's make her more freaky