hi, i just want to give my 2 cents on lun073's experience. i had a bad experience with a SA too, scroll back a few pages for info.
my point is, it's not a matter of whether or not the insurance is good or bad. the deal must be done in good faith. we are the consumer and we have the right to choose what we want or don't want. the salesperson must duly inform us, not assuming that we want it.
some may say, RM150 is nto a big amount. i say, even if it is RM1, it matters. i'm not trying to flame anyone, but it is because of this "tidak apa" attitude that consumer rights in malaysia is almost non existent. just compare the trouble that toyota has in the US.
i believe we have read in this forum of some bad experience some people had with UMW on their toyotas. what was the outcome? not such a big noise, wasn't it? because, they sell so many toyotas every year, and only one or 2 dared to make a big fuss if their cars encounter problems. others will just say, never mind, i'll get it fixed for RM100 at a service centre. just small amount of money ma. imagine rm100 times the number of toyotas on the road in malaysia.
my friend told me, toyota and honda salesman have become more arrogant nowadays, as their cars will still sell well. i don't believe it at first until i personally experience and heard a few friends of their experience too.
it doesn't only apply to buying cars, it applies to everything in general. malaysian are just not good or not willing to stand up for their rights.
sorry for the long post, but i get really upset when people just would not stand up for their right even though they are not in the wrong. you want to cari makan, at least earn it the honest way.
again, i'm not trying to flame anybody, sorry if anyone of you felt offended.
bro... again not only consumer is a personal attitude problem... Asian thought they are working for a big company so they are arrogant... even some others cars SA also same... give you the face when i say nvm it is not my test after some test drive session... it is human problem...