depa saja buat macam tu..nk kaut untung dr customer..hmm..memang tension

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Added on November 30, 2009, 12:02 pmthts notification system dont really works...always sent notification to us late.

This post has been edited by diadokmai: Nov 30 2009, 12:02 PM

hi...i MNPed to celcom exec 50 last month on the 17th. n when i received my bill for last month, it stated tat the cycle will stop at 23rd of each month. afaic my fon usage is not heavy. juz normal official + casual calls. but they charges me an extra of RM16.31 for Local Calls to top of the 50. but there is no details on the number that i hv called. anybody can teach me whr to get the details for the billing statetement? TIA

https://onlinepostpaid.celcom.com.my/

go and register... you can see your detailed bill there

I can't seems to find their BlackBerry promotion which bundle with this package.

if u dont subcribed the billing detail which is RM3 per month..u still cant check it from the internet...sohai la this celcom..
and u must go celcom center ask them directly...me too once want to know the details...but they said u must pay Rm3 per month if u want to see the detail.. they hv there own way to suck customer money..
for tm line its already included in the bill..so why not celcom do like tht also...
they want to make us see it very cheap only rm50 per month la..huishh~!!!!

but not all is bad..sure celcom also hv it advantage....
i too rite now can manage my call already...last month i only be charged rm54+-
we sholud count our own usage.and calculate it ourself..cannot believe those celcom system anymore...

This post has been edited by diadokmai: Dec 8 2009, 02:40 PM

i also have the same problem..
my other subline receive the credit limit sms..
after checking via *118#, already reach the credit limit..
wtf.. we both light user.. only call subline to subline..
last time never reach rm50, now suddenly say over credit limit..
now her line already barred, what should i do?

sure ur subline and u is really are lite user..do u count the total ur own call duration..if u say YES..
then just go direclty to celcom center and make a report about it..
coz my fren once is just like u...(if its true la u dont over limit..) so he go report it..and those celcom deduct back the charges... and after u pay the right amount..they will unbarred ur subline back.

it my case...when my first usage...i dont count my call duration...coz i believe those celcom system really reliably..but somehow those notification come so late..i actually feel a little bit weird coz already call my subline so many..but still dont get tht warning msj.. then i go report it to celcom...they said they cannot reduce the charge coz it me who do the calling..WTH then i said..so why u make those notification system when tht system dont work properly....!! my line also barred..but bcoz i really need to use the phone line...then i go pay la the bill.

rite now...if i do d calling...every 3 days i will call celcom operator asking about my current charge..must really careful la..

but u different la from empithree..he check it from d operators...so his bill still not sure weather obove limit or not..
coz the total bill charge checked from operator already add-up with charge for calling subline..

so..if u check it from the operator..than they said ur charge is RM200..u must deduct with ur subline call charge..which is U URSELF MUST CALCULATE IT...THose celcom people very lazy to calculate for thier customer...sohai!!
in my case...i just use my handphone to calculate the charge..we can check it from the calling timer rite..but neeed to set it properly la..

example...
when u check ur current bill from the operator..stated rm200
then call to ursubline charge = total time u do calling t ur subline
(eg:18hour = 60x18 =1080) so, 1080 x rm0.15 = rm162

SO..ur real charge is RM200 - Rm162 =RM38 ..

should take care...be alert..

currently my bill its ok..but once i hv tht problem again...sure i dont want to pay it..
dont care they blacklist or what...go to mahkamah ke apa ke..i dont care
just use my maxis number...

This post has been edited by diadokmai: Dec 8 2009, 03:38 PM

i port in to celcom for 2 mths and i cant stand their unreasonable charges. My bill was up to RM300 per mth!! And the network sucks. Yes the coverage is good but the signal strength is low. So i switch back to Maxis that cost me mthly around RM200 only!! Network cvrg better!!

aaa..current celcom network dont really good anymore...
sure they got a huge number of customers but the service not able to serve those numbers...

GUys,

Actually, when you are using Celcom Family Plan, and you call the operator, he or she does not deduct that money yet from your bill. Actually, just send an sms to 22200 and write "BOD" in that message should be enough. So, the RM200+ is before deduct from your 1200 minutes. after they calculate the bill back, then it is back to RM70,Rm80 (your normal rate).

I got this problem now!!!!

Normally my bill never reached rm80 per month..but now...im really really shocked when my bill now already rm200+..i use celcom postpaid exec 1+5..i can,t call out due this prob coz i already change my credit limit from 150 to rm70 coz im soooooo afraid about wuts going now....when i ask..they cannot detect how the bill can me like that...n i need to wait untill the bill come out thus 18nov...cannot duduk diam..today da dekat 20 kali i call celcom line..untill i ilang sabar..i mrh2 customer service tu even i know thats not their prob..sorry but celcom must do something about their system...not tally at all..sms..or call 1111 when i check the balance..

Guyyssss..help me!

Empithree....diadokmai? How bout ur problem?the bill is less or same as per sms or from 1111?

Are you using smartphone or you send/receive a lot of MMS?

I use E72 nokia..mms?never....

This tered was 2 years ago. Anyone still experiencing these problems now?

i received my celcom bill yesterday & i was so shocked to see the amount of RM 153 that I need to pay...
my normal bill is only around 60 - 70 only... i used the celcom exec 1 + 5....

there's 21 weird sms from PROGAIN charged me RM 4 for each sms...
whereby I never received any weird sms like that...

I already put up complaint to celcom & will send the same complaint to SKMM due to Celcom ask me to pay for the sms also...

but there's a lot of celcom customer facing the same problem with me...

you can refer to this page for all the complaints that have been submitted to celcom..

https://getsatisfaction.com/celcom

just received sms saying that starting from 8/6,

rm5 for printed n itemized bill.
rm2 for summarized bill.

thats quite high to me.

Ya >< Should we sign up for e-Billing? Have to check that out late...

Yep got to use e billing. D prob is my no isnt under my name. Leceh a bit.

just wanted to ask if it's possible if I pay half of my bill for this month and clear the rest along with next month's bill?

Can.