same question as you
how do we know the date that celcom start calculating our limit call duration ?
is it stated at the bill ?

i think they start the 1st day the new bill started... let say your bill started at 3rd of every month, that's when the call duration starts...

20 hours is not enuv... seriously... demit la like this...

YES FROM THE 1 ST DAY...YAH NOT ENOUGH...SHOULD BE 40 HOURS

20 hours each line rite
20 for main
20 for sub
i think it should be enough but maybe a bit limited

i have a thought if only 2 person using the service, you can use 3 line per person... just to contact each other... means 1 person can have 60 hours free now...

just a thought

enough for people family dekat2....yg jauh2 mayb not enough....especially girl..

based on usage...for couple maybe not enough...

celcom is like that.
celcom broadband limit 5gb per month
celcom postpaid limit 20 hours per month

hmmm apa bleh buat....celcom must do something...klu tak ramai akan btukar

ha ah..for couple especially girl memang x cukup...previously 40hours limit should be enuv..

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Added on October 5, 2009, 12:49 pmya la..

This post has been edited by diadokmai: Oct 5 2009, 12:49 PM

im using exec 50
but why my first bill has shown monthly charges is rm60
then what is one time charges is ?
it shown rm10 in my first bill...

I teach you a trick. Sign yourself up to another supplementary line. Use this line to call your gf when main line reaches about 20 hours already. That way, you can have additional 20 hours with just adding RM5/month.

yes u r rite bro..nice plan.but need spend more for the first time registration...25+10+5 = rm40..for fisrt time..

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Added on October 13, 2009, 1:08 pmi got tht charge also..and after i received the bill..i go ask them they said its stamp duty charge..rm10.
but i still really dissapointed with their notification system...my case rite now..i as supplimentary got tht notification msj at the rite time la.so no problem.but for my downline, didnt receive any msj and when checking balance also cannot..by sms la(by phone i dont do tht at tht time) so we think still dont above limit yet..then when i got final total charge already RMxxx..selepas tu baru dapat msj notification tu...dapat pon dh nk bt pa...haiya

This post has been edited by diadokmai: Oct 13 2009, 02:06 PM

me facing the same pro too... my line almost rm 250++ ready while my sub line more than rm 300.. even my monthly average usage not even touch figure of rm 100 normally..... why currently we guys facing this kind of pro ????

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Added on October 13, 2009, 11:36 pmhave u rectified this pro??? figures from the celcom operator's sounds very ridiculuos....

This post has been edited by milano2009: Oct 13 2009, 11:36 PM

quite smart ya..
i never thought of that..

always refer to bill.. they only deducted the calls between 'family plan' from total usage when they about to print the bills. if u check ur bill at the middle of the month,u'll get the 'exact' usage (before deduct the free calls between 'family plan')

This post has been edited by ice666: Oct 21 2009, 03:57 AM

Thats the celcom i'm using now. Had same problem months back. I like to call 1111 to check my minutes usage, and make sure i'm still within my range, till one day the operator told me i have 300dept, lol.. and the figures maintain for nex few weeks.

till the bill came, it's only stated there RM55+, lol.
after that incident, i never even bother to call them anymore, thats not a service at all when they cant provide accurate things.

btw i hate the 40hour talktime reduce to 20hours. i tot we all had the agreement when sign up?

yeah..tht celcom customer service cant provide accurate things at alll.my previous bill also hv problem..3g data rate charged around rm10..but i dont use any internet program in my phone..just the mms between family members (its free rite?)..i called tht service asking about this..they said mayb my phone got virus inside and bcoz tht i got charge for the 3g data usage..it always myb..its really suck...

and about 40hours talktime ...i once go to celcom tower..and complaining about tht..and they just said its not stated in the agreement paper.just stated in the promotion..so.they can do whatever they wan..celcom is very cruel...didnt inform at all to me about this plan....if im not ask them..a will not know at all.we are not always checking tht celcom website.so at least inform to the customer la..im so angry.haiya.. i subscribed to this plan bcoz thts 40hours talktime on middle of august..x sampai 1 month dh ubah jd 20hours..sohai..

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Added on October 22, 2009, 12:25 pmguys..just want to ask u..if im not paying those celcom bill for 1 or 2 month..did celcom block/stop my line onot..?did someone ever do this bfore?

This post has been edited by diadokmai: Oct 22 2009, 12:26 PM

i oso have same problem..i use only 4 call my subline..but within tis 3 month, total my bil is 2500..aiyaaa..helpppp..

guys ..i wanna ask sumtin here .for 50exec and 1+5 users here..before u all get the warning message from CELCOM saying that ur usage is 90% .ur bill is still below rm50 rite? and wth this month my partner's bill is rm600 and mine is rm200 .ive been using this plan for months and my bill never exceed rm80 ..i can't believe this really ..haiya sakit kepala like this .
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