i maybe out of topic here, but i do wanna ask...i dunno here is the right place to ask or not...

i've been using celcom exec50 for the past 4 months... together with 1+5 with only 1 sub

usually i used for about rm60 to rm70... and my sub only contact me so the usual usage is about rm10...

i noticed that started from 1/09/09 it has been a change in the 1+5 that is from free 40 hours reduced to 20 hours...

that is not in my concern... what happen was... i checked my "unbilled charges" for now...

when i check it with *118# and sms BOD to 32200 it stated there that my unbilled charges is only rm50++... but when i called 1111 and speak with the operators, they told me my charge from my last billing date (in my case 3rd of everymonth) 3/9/09 is 220++...

i have the shock of my life... as i recalled, i've not used my phone that much of talking and smsing other people except my subline...

i've called them several times, 5 times to be exact to confirm that i'm not mishear things....

i asked my friend who is a senior in celcom postpaid, he called me and said when he check with *118# its only 90++ (his usual use) and i said try to contact and speak with the operator instead...

after 10 minutes, he called me with out of breath sound and said, the operator told him it was actually 400++...

i know that the system is slow in updating, but how slow is slow? 1 day, 2 days? 2 weeks? the difference is insane...

anybody have the same problem... i've lost all hope in celcom now... but i have to wait for the bill for prove...

for now:-

1. i've filed a complaint about the amount is not telly with each other.
2. i've done some calculation, that is the amount that mentioned by the operators, it close the the amount of total use for the past 4 month...
3. i've asked around (my friends who use postpaid) with only 1 reply for now (my friend above)...

this happen to all the telcos lah bro even maxis also do the same to me

so unlimited is the save and smarter choice

festive season only or random time... sorry... my first postpaid...

ask them to print out the billing then only there will be prove whether the charges correct or not.

that is the only solution for now... i asked the operator... what if there are numbers that i didn't call... he said i still have to pay full...and they will rebate back in the next bill, and the bill after that (depended on usage)...

today i called... again...

from the amount of 225++ in just 3 days it becomes 250++... without any serious calling... just smsing... demm...

it would take Celcom around 1 year to resolve your problem.

I am some problem with Celcom, and despite the usual "we will resolve it within 3 to 7 working days" promise from all the telephonist, manager, and all those work there....the issue is still remain outstanding.

I made my first report in March 09, and today is already 24 September 2009 the issue is still remain outstanding.

Cia lat!!

wah...that long aa? its the same as i dont report at all... my fren sounded so easy... but he scolded those operator as he please... not my style...

i'll update if anything, they say they wanna call... i dunno

in malaysia u talk nicely they dun help u solve instantly they prolong it because ure easy to be bullied. So its up to u if u dun mind drag 2 or 3 months then not scolding is not your style in solving immediate problem.

yeah... i guess you right... i dunno... i might be at ease after the bill comes out...

facing same problem, swap from maxis 50+30 plan to celcom 50+5 plan.. does 1st month of usage got extra charge?

digi is out cause no video call booo xD

1st month charges is depend on your usage... the calculation is rm50 (for exec50) commitment fee divide by 30 or 31 days times the days u use until the next billing date...

for example...

you start using celcom 1+5 today.. 25th september... usually the next billing date is 6th of every month... so... you 1st month payment is...

50/30*12= RM20 + 5% tax + RM3 (detail billing) + extra charges (when u used over 20 ringgit over those 12 days)

that is from my understanding...correct me if i'm wrong...


but if you facing the exact same problem as i... means celcom does have problem...

how about you try to check using *118# >> 6 >> 1... and try to recheck by calling 1111 and speak with the operator and ask them about current usage... if the different is quite big (i mean not 1 or 2 ringgit, 100 to 200 ringgit) then this is celcom's problem, not individual...

After u make complain to the branch, if they are not able to give reasonable explaination / bills rebate for those that u being charge while u r not using that much,
I suggest u complaint to SKMM/MMCC to take future actions.

i got same problem with u..before this i dont take tht billing details..so dont know what are they charge for me for..but when i check my bill frequently using *118#..my bill increase a little by little even i dont make any call or sms to other number except to my 5+1 suppliment.. .i go to menara celcom ask them myb they can check using their greatest system to check my postpaid usage..but they say..u much wait till the end of the month so at tht time baru u can check the bill..

i ask them back..so, if i dont know tht charge for what..?how i can manage or control my phone line usage..?and i tell them even i call or sms my 5+1 supplimentary also charged..how come? depa untung bleh banyak la..customer terguna lebih2..sebab xda notification system..just limit credit.. at least celcom should hv system to check the current usage or limit of tht line for free call n sms.so after tht they say...of coz celcom hv tht kind of system..but still in updating process..how long the updating tk time..?x abih2 update.. ..so..i x sempat nk sambung..skrang dh nak balik.hv somting to do.next time..i will continue this topic..ok.cau.

SKMM/MMCC is what bro? sorry...dunno the terms...

please update me, i am new to this postpaid thingy... i oso wanna know your experience with celcom...

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Added on September 28, 2009, 12:33 amupdate!!!

i just called celcom customer service again....

the problem is because i use 1+5...

the new system starting from 1 September about reducing from free 40 hours, to 20 hours of talk time from any 1+5 numbers is still in progress of upgrading...

thus any call/sms/mms/video call made from master tu subline, or vice versa, or sub to sub.... they charge straight to bill, until the time the bill comes out then only they deduct...

wth, dont make customer susah la... it has become problematic since i can't check whether i have exceed my own usage or not... must wait until the bill comes out...

if they wanna upgrade, update, change and such, test the whole system 2 or 3 month earlier... and please inform those customer services... they all become lack of answers towards questions that they suppose to know the answer...

This post has been edited by empithree: Sep 28 2009, 12:33 AM

last saturday..i got this message from celcom which notify me about my free call limit..tht message is like this.

~~"Dear Customer, u hv reached 90% of your free calls to 5+1 family members. Normal charges will apply once u hv used 100% of your free calls. TQ."~~

so, now i feel i little bit relieved about this thing. hopefully they will also sent msj after 100% free calls limit reached..but until now..i just can control my free call only .

still have the problem about the line usage tht i got charged even i dont make calls or msj to other number ...still cannot check from celcom center..or their system..still must wait until the bill comes out just like empithree mention bfore..

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Added on September 28, 2009, 3:27 pmthis celcom marketing technique is so cruel la.. cakap memang berbaloi..they tk advantage from their customer who hv subcribe from them..of coz still this celcom plan is the savest plan if compare to other mobile network.but still they dont do briefing about this plan completely during they promote to the customer...haiya..what are we expecting is far byond what we receiving..so cruel la..but..so far..i am waiting for this month bill..looking for "memang berbaloi" thing.

This post has been edited by diadokmai: Sep 28 2009, 03:27 PM

this what i'm talking about... they still charge you in you bill when you call or message ur 1+5 members... when the bill is out then only they deduct... wow... nicely done, i've stopped using my phone to contact any number since last week... damn... pain in the ess....

hmm..yeah..but not sure la if the really charge the call or message between 1+5 members like they mention..im confused. if i count my calls n msj..its should be over than the charge in my bill..if they charge for my 1+5 members..my bill should be over RM100++.. (coz i already use up 90% free call time for my line) but somehows it only charge just like 7cent,3 or 4 ringgit...n many time..and untill now its cost me like rm11++. .(so thts why i cant determine is tht charges from my call to my 1+5 members? i dont call or msj any other number beside my 1+5 members..so where this charge come from? ..or myb..they charge randomly..? im afraid when bill comes out..tht charge is not between 1+5 members..but for other reason which i currently dont know...and must pay tht charge)

This post has been edited by diadokmai: Sep 28 2009, 04:26 PM

maybe you r a few lucky that didn't kena like me... my only subline, contact me ONLY... and ended with 175++... gila... after the sms that tells about the 90% thingy, i ask my subline not to contact me using celcom anymore... just to be safe...

oh wah..

pity u..if like that..really problematic..im a bit lucky.