Guys,
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.

The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.

We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.

When we purchase the laptop they didn't mentioned the laptop is parallel import.

Please be aware when purchase laptop during PC Fair.

The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.

This post has been edited by TubeNRibbon: Aug 10 2009, 10:42 PM

hate such company~

RULE no.47

never buy expensive stuff from PC fair, especially notebooks, netbooks, pda, high end gc/procs, or anything above RM500......

The last Pc fair, almost every booth has put up printed notifications of such notebooks. Especially those from HP. I did not know Acer would also face this problem.

Anyway if your notebook is supposedly preinstalled with Winxp Home, there should be a windows OEM sticker with serial number on the back. Borrowing a XP home OEM CD from your friends or copy one from your friendly PC shop would solve your problem. The drivers you could just download from acer website.

Keypoint notebook most are Refurbished, if have any problem only can find back them, better stay away from such computer

bro.. just sue the company if they dont let u exchange

never buy stuff from pc fair! i only go and see. its cheap but then if spoil...uhm uhm

yo..gather the rest of the victims and sue the company. Or at least lodge complain together. This will yield better strength.

go make a police report with the sales receipt and show them that the laptop does not have a SIRIM sticker
Make it big!!! Get ACER to help you on this as well.

yup yup...
this guy get u an great idea

What is Rule.47? I mean there are 46 rule before this rule?

Last time long long ago, Keypoint reputation already bad due to having court case with Microsoft for pre-install pirated software to customer laptop.

Source: http://www.zdnetasia.com/news/hardware/0,3...30086250,00.htm

Kena sue still doing business... Maybe selling refurbish laptop give very good margin/profit

2001... lolz

money can do a lot thing.. so...

learn buy original. don't always go for cheapest. Some people buy notebook with original microsoft software but some trader only stick some used microsoft sticker(which is illegal ).

I told some of the customer before, they say I talk too much. Anyway, we just run business, unless customer think we are friend.

Too many trick in Computer Trading. If interested, email me. Some PC hate me if I tell.

Pikom should aware these type of company that selling refurbish or parallel import computer especially the well known brand.

These type of shop shouldn't allow to appear in PC Fair but what to do $$$$ always the factor..

PC Fair is also a place for companies to sell their old stocks. Something like stock clearance tool for 'em.

where got cheap thing one in a wrold but i but a DV7 from them till now also good .. myab i good luck

so barang tu made in china atau made in US?

it is not illegal to sell parallelly imported products. As a consumer, if you are buying, you need to know your rights. Buying parallel products means you won't get support from local distro. You only can get warranty from the company doing the product.

So if the seller provide lousy service then your are spoofed. Well, what you pay is what you get. Thing is, consumer in Malaysia don't see long term. They only see what is in front of them. That's the price. When things got problems already only they start to panic or complain.

seems there are no hardware error , just install any OS while waiting push them for ori set to come.

i always buy from pcdepot , my area , even cheapest there ,there will be cheapestest (lol) in pc fair , but in island so i worried also.
in the end pc depot back.

This post has been edited by dantck: Sep 4 2009, 09:50 PM

but keypoint provided some units which u cannot buy at malaysia ..... some more price cheaper so far i but from him two units HP pavillion DV7 and emachines E625 not problem at alll .. now planig to take HP COMPAQ CQ60-419WM from them also ...

File a claim under the Consumer Claims Tribunal

The form is free and the fee is RM5.00

No representation is to be made by a lawyer. Therefore, your cost will remain at Rm5.00

Representation will be made by parties themselves.

Gotta see whats the description on the invoice, receipt, any representation made during sale, etc.
:-)

Also,
http://ttpm.kpdnkk.gov.my/portal/index.php...id=46&Itemid=28




These are the type of claims. Do note that the interpretation is up to the tribunal and you may have a case albeit a borderline case. So try and see if your case fits and make representation for a full refund.

must buy at booth acer only...their can trust only..i n my member have purchase laptop acer n that laptop have installed all software including win 7..RM 2500 only..we don frustrated...vote too booth acer only ..

Recently keypoint being sue & compounded amout to RM 430,000 due to illegal software being installed...

Although they selling USA unit, but doesnt not mean they cheating consumers... This is arm length transaction.. Moreover their selling price much cheaper... and provide after sales service.

Any problem with unit may get back from shop, they will handle warranty & technical checking for those consumer..

Yes! right, USA will bring larger profit margin... Those laptop selling by this company will sole responsible for troubleshooting...

This mean nothing related to those manufacture in malaysia.. etc HP, ACER, ASUS...

Please do not pin point this company..

Not only refurbished, Faulty OEM that almost can work they also will sell.
Also, not only notebooks. Desktop also same.

Join the queue. I think probably got a lot of people lining up to sue already.

Sure. Their business extend till Indonesia. Big boss 1 merc, and his 2 sons also 1 merc each.

Any units also can be bought in Malaysia via online. no need cheaters like keypoint.

---

Added on December 23, 2009, 3:10 pmAlso, yes, they are CHEATING consumers.

They installed Celeron Processors in their systems and flashed the BIOS to show P4 before.
It's not in a sense misleading but pure cheating.

This post has been edited by n305er: Dec 23 2009, 03:10 PM

Using celeron flash to P4.. ... but this is rarely case happen to key point...

If consumers facing problem with incompatible hardware, he/she can refer back to shop.. i believe they will exchange new unit to buyer...

moreover nowdays they facing alot of court case, they wont do such of this silly mistake to boost up sales & damaged their reputation even worst..

Stay away from Keypoint. There was an apology ad in the papers today (I think) from Keypoint stating that they infringed the copyrights by using pirated windows.

I'm surprised they never learned their lesson...

Nope they never learn. Actually, it's they HAVE already learnt from their lesson. They have learnt that by by having a good law firm backing them, even Consumer Associations can do nothing to them. They are willing to drag your case for months before you actually get anything or even nothing.

And I'm not talking in terms as an outsider or unsatisfied customer.
I'm talking as someone who has actually worked in there before.

Yes agreed what you said? they never learnt from lesson... and only learnt how to backing them..

during my time with this com, i'am facing alot of court case... are u working in IT industy...

Nope.. I used to work there.
But now in engineering Field.

i dunno the past for history .. yes they sell refurbuished units.. but i cannot c they are cheaters now they sell according the spec that have in the pc ... some of the laptop u can but at online malaysia but they also take from keypoint also ... den what for buy at online instead u can get straignht away from keypoint... actually i am not support keypoint .. i jux hope u all noe that keypoint management has imporve alot mayb too mny ppl complaint gua ... thier quality is good as new one... and i got two 17 inch laptop take from them which i totally cannot fimd one in malaysia any more mayb malaysia dun need 17 inch cos to heavy or they prefer desktop if take 17 inch one... for me is good if u have a 17 inch one especially watching moving ,,, very nice

Poor thing on the admin girl...With low salary but was place in the booth as scapegoat by the irresponsible people...

I bought a 17" Toshiba from Keypoint 4 years ago. It is was new set.
I am very happy with my Toshiba, the cost is a lot cheaper compare to most other similar spec. laptop.

Althought it is an American set, and the Toshiba service centre Malaysia can't provide support to my Toshiba.
But i am able to get it repair in Lowyat when it has problem and i can bought new batteries online from ebay seller.

Unfortunatelly, it got stolen while i was staying in a Hotel few weeks ago.
I shouldn't leave it in the Hotel room when going out.
I should bring the laptop with me or lock it inside safe box.
(but it is very heavy, lazzy to carry it all the time when shopping in shopping mall)
(not sure the safe box is big enough or not)
an expensive lesson for me.

This post has been edited by tanhks: Feb 25 2010, 06:14 PM

Basically this shop prefer to import those refurbish unit.. which mean outlook is new, but hardware such as board is used or being repair...

hmm! it sad to listen than your laptop missing in hotel.. it is those bell boy or housekeeping staff taken...

ANYONE NOE THIS COMING 2010 pc fair KEYPOINT TAKE WHAT PRODUCT TO SELL ??? dunno got 17.3 inch laptop or not

oh..i'm so lucky read this post..i juts planning to buy a new laptop in PC Fair 16-18.4.10..thanks for sharing..better i go to lowyat..

Got the same dealer named Keypoint here in Simpang, Taiping. Is it the same company / branch?

BEWARE BEWARE THERE ARE MORE THAN 4 BOOTH IN PENANG APRIL PC FAIR. THEY PUT OTHERS COMPANY NAME ON THE PLAT THERE. SO MAKE CUSTOMER BLUR . AND IN THE MIDDLE STADIUM. THEY GOT ANOTHER BIG BOOTH. WITHOUT NAME TOO. BEWARE

i also bought a HP Pavilion DV6 from them, the laptop is sucks, there is lots problem on it and they dun even can solve the problem for me..
All the staff there like know nothing....they jus know transfer the line to others ppl to handle ur problem but find a solution on it..
i had send the laptop there more than 5 times within this 3 years..
but the problem still there and there is no services for it..
Now the laptop's motherboard is spoild..THE BOSS say i will propose the change a new unit for me since last time i gt buy for extend warranty...
he promise i will get the new laptop within 2 weeks times..
but now they say gt lots procedure need to follow and they will push to the insurance company to the claims..
Even i wanna ask for the contact no for the boss, all the staff say they dun hv the contact no.
will inform him when he get back!! WTF all the staff dun hv their boss hp no?
Bullshit!!!really get mad with this company!!
dun ever ask me go to buy a pc from them,
i rather pay higher to get a better services and better condition of pc...

this company should be banned and freezed their assets and give'em millions of fine...

hate this kind of company. Bad aftersales service..

It's true. Price diferrence not much. There'll be tons of XYZ fly by night companies there. I only buy from regular shops like CZONE, ALLIT etc even at PCFAIR...which is no point coz i can get the same price also during non-PC FAIR.

Good stuff no cheap. Cheap stuff, sure dodgy.

u shouldnt get from tis kind of co. at the 1st place. get frm hp instead !

i also duno at 1st, i tot jus a normal seller, so i go buy from it..
but now they replace 1 unit of Acer emachinces e725 to me instead of HP..

---

Added on September 8, 2010, 1:10 pmParallel import product is not a big problem, just some company import IT product directly from oversea. You can still getting 1 year warranty as new (PI Product still consider NEW) from keypoint. Customer should understand what u pay what u get, PI product bcos Direct selling from Importor that's why cheaper than Local set as Local Set after import by Sole Distri in Malaysia (Toshiba = Tele Dynamic, Acer = Acer Sdn Bhd, etc) then just pass to Authorized Reseller or sub distri (Servex, Mlink, Ingram, etc) finally we still needed to buy from Dealer(lowyat, computer shop). The only thing u need to worry is PI product is only cover by that particular Self Import company, if this company no longer here service will consider Void. But this suppose to be the reason u should accepted if u wanna buy cheaper Laptop.

Hopes all consumer can understand that computer shop or lowyat not try to not give any discount to u, just nowadays Laptop profit is seriously too low. When u buy any new Laptop especially LOCAL SET mostly can offer to u is few accesories, don ever believe Laptop can discount up to RM100, that's no such thing... that's imposible can get up[ to RM20-RM30 for below RM2000 Laptop and Not possible discount more than RM50 for most of the brand and model for Below RM3000 Laptop.

Next Time shopping on PC Fair pls jus ask for free gift but not discount, even those Lawyat Reseller also not really profit a lot, believe me if u prefer "LOCAL SET".



This post has been edited by IT Advisor: Sep 8 2010, 01:10 PM

I agree but unfortunately most people think that there is something in this world called 'cheap and good'!
ugh now I am trying to look for a 'good' Ferrari car but the price must be 'cheap' like Perodua Kancil!

Not sure if TS is still looking at this thread.

The number that you have provided in the 1st post is actually my subline for several years and used by my girlfriend. My girl friend got a call this morning from a guy claiming to look for Eric, manager of this Keypoint Computer. She didn't know what to answer.

AFAIK, I'm the owner of this number for almost 4 years and I've never dealt with any computer company. Are you sure that you have posted the correct number?

Omgosh .

Anyway, back to topic, Keypoint still around, even second hard laptops also selling in PC Fair nowadays.

So it all comes back to at what price you are willing to pay and the also at what risk you have to take.

Even handphones have parallel import models too.

i agree with you,i don't buy from them

i also don't buy

one sen money ,one sen stuff

not funny man. go pm TS . ur privacy. ok back to da topic is it keypoint computer sdn bhd still do their job cheating people??

You are wrong. Buy from a well known reputable company. Even manufacturer are supporting them which sometime really offer a good deal.

Agreed.. i only go to pc fair to get door gift

Again my GF has received a call today looking for Eric. Anyone has any suggestion on what I should do?

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Added on June 3, 2011, 10:54 pmanother call received 5 minutes ago....

This post has been edited by mauinsons: Jun 3 2011, 10:54 PM

ERic is not working with Key point any more....

My friend bought a laptop from this crooked seller. He was not told it was a parallel import. After a few weeks the monitor started having problems. Sending to the company it did not do anything. He learnt later that this Keypoint people were crooks, well known in Penang and in computer circles and sending to another shop showed that Keypoint had changed the screen to a re-cond one, and also changed the processor to a slower one as well. This is how they make their dirty profit.
Certainly better to buy from the original agent as you will get the real warranty and genuine new parts.
Just in time, I was careful to buy my laptop recently from the main importer.
Complaining to the Consumer Affairs is a virtual waste of time. They just another chance to make some "commissions" that all. They never take any action.

thank god my asus laptop works fine until now. bought from keypoint at penang pcfair 3 years ago. no hardware no software problem and still works fine today.

maybe im a lucky few.

I too am damn frustrated talking wid them over the phone. Their fav excuse ... Hv to check with boss first... And the boss is always not around. I feel like going to Penang n punch the Looi fella on the face.

they have bad reputation in Penang already all CC there know and avoid them . good luck

but still alot ppl buy from them during fair...

buying item just depend on luck... if that item bought without problem, they will said good.. if bought with problem, sure alot complain this and that... do not judge on company reputation.

if you want reputation, direct buy from recommend reseller.

Keypoint selling their products without forcing buyer to buy it...
it arm length transaction, as i buy 15 sets of laptop from this company, so far there is no problem with me and they can provide good quality of service for me...in some occasion they direct exchanged 1 unit to me on the spot..

If future any buyer facing warranty with keypoint, Please free to contact below number

1) ipoh area - 012-5383111 (kelvin)
2) Penang - 012-5115156 (Yvonne) Lady boss of keypoint

nola, customers feel cheated, cannot get same service to claim by local service centre by brand.
no wrong keypoint sell cheap to get sales, sometimes customers wan cheap then choose wrong seller

Bought a Sylvania 7" tablet from Keypoint with additional keyboard.
The keyboard spacebar doesn't function.
Black lines start to appear on the LCD screen (dead pixels?) and gets longer by the day.
Hope they fix it ASAP without any issues to prove they have improved customer service. Keeping my fingers crossed!

i also bought 9.7" tablets from keypoint during penang IT fair.
found out that this is not original syvania brand.

apart from that, found wifi not stable & always hang. send back to service center through mr loy but call him whole day never answer my call.

finally i call the office & he answer my call.
hopefully they fix it faster.

this is what i experience on keypoint.

I am suffering too . Keypoint Computers is the worst service center I have seen. I purchased a Sylvania 7 inchl tablet from KLCC fair in Dec 2013 and the tablet screen was coming out . However in few months the display was giving weird colours. I handed over to KL Jalan Imbi Keypoint Center on 27th April i.e within 4 months the tablet was dysfunctioning. Till date I haven't received my tablet. THe customer care people don't bother to give proper update and they take you for a ride in every call. Now its too much and I want to know how can we improve those lazy bumps. I keep on calling every day for my tablet and imagine my phone bills are raising like mercury but their service is as cold as an ICE. They don't bother and I don't think they are customer oriented.

I need someone who can help me to get this sorted.

:angry: [B][FONT=Courier][SIZE=7][COLOR=red]