yo..gather the rest of the victims and sue the company. Or at least lodge complain together. This will yield better strength.

it is not illegal to sell parallelly imported products. As a consumer, if you are buying, you need to know your rights. Buying parallel products means you won't get support from local distro. You only can get warranty from the company doing the product.

So if the seller provide lousy service then your are spoofed. Well, what you pay is what you get. Thing is, consumer in Malaysia don't see long term. They only see what is in front of them. That's the price. When things got problems already only they start to panic or complain.