they have bad reputation in Penang already all CC there know and avoid them . good luck

but still alot ppl buy from them during fair...

buying item just depend on luck... if that item bought without problem, they will said good.. if bought with problem, sure alot complain this and that... do not judge on company reputation.

if you want reputation, direct buy from recommend reseller.

Keypoint selling their products without forcing buyer to buy it...
it arm length transaction, as i buy 15 sets of laptop from this company, so far there is no problem with me and they can provide good quality of service for me...in some occasion they direct exchanged 1 unit to me on the spot..

If future any buyer facing warranty with keypoint, Please free to contact below number

1) ipoh area - 012-5383111 (kelvin)
2) Penang - 012-5115156 (Yvonne) Lady boss of keypoint

nola, customers feel cheated, cannot get same service to claim by local service centre by brand.
no wrong keypoint sell cheap to get sales, sometimes customers wan cheap then choose wrong seller

Bought a Sylvania 7" tablet from Keypoint with additional keyboard.
The keyboard spacebar doesn't function.
Black lines start to appear on the LCD screen (dead pixels?) and gets longer by the day.
Hope they fix it ASAP without any issues to prove they have improved customer service. Keeping my fingers crossed!

i also bought 9.7" tablets from keypoint during penang IT fair.
found out that this is not original syvania brand.

apart from that, found wifi not stable & always hang. send back to service center through mr loy but call him whole day never answer my call.

finally i call the office & he answer my call.
hopefully they fix it faster.

this is what i experience on keypoint.

I am suffering too . Keypoint Computers is the worst service center I have seen. I purchased a Sylvania 7 inchl tablet from KLCC fair in Dec 2013 and the tablet screen was coming out . However in few months the display was giving weird colours. I handed over to KL Jalan Imbi Keypoint Center on 27th April i.e within 4 months the tablet was dysfunctioning. Till date I haven't received my tablet. THe customer care people don't bother to give proper update and they take you for a ride in every call. Now its too much and I want to know how can we improve those lazy bumps. I keep on calling every day for my tablet and imagine my phone bills are raising like mercury but their service is as cold as an ICE. They don't bother and I don't think they are customer oriented.

I need someone who can help me to get this sorted.

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