Guys,
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.

The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.

We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so  surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.

When we purchase the laptop they didn't mentioned the laptop is parallel import.

Please be aware when purchase laptop during PC Fair.

The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.

but keypoint provided some units which u cannot buy at malaysia ..... some more price cheaper so far i but from him two units HP pavillion DV7 and emachines E625 not problem at alll .. now planig to take HP COMPAQ CQ60-419WM  from them also ... 

Guys,
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.

The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.

We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so  surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.

When we purchase the laptop they didn't mentioned the laptop is parallel import.

Please be aware when purchase laptop during PC Fair.

The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.

Keypoint notebook most are Refurbished, if have any problem only can find back them, better stay away from such computer 

bro.. just sue the company if they dont let u exchange

but keypoint provided some units which u cannot buy at malaysia ..... some more price cheaper so far i but from him two units HP pavillion DV7 and emachines E625 not problem at alll .. now planig to take HP COMPAQ CQ60-419WM  from them also ... 

Recently keypoint being sue & compounded amout to RM 430,000 due to illegal software being installed...

Although they selling USA unit, but doesnt not mean they cheating consumers... This is arm length transaction.. Moreover their selling price much cheaper... and provide after sales service.

Any problem with unit may get back from shop, they will handle warranty & technical checking for those consumer..

Yes! right, USA will bring larger profit margin... Those laptop selling by this company will sole responsible for troubleshooting...

This mean nothing related to those manufacture in malaysia.. etc HP, ACER, ASUS...

Please do not pin point this company..

Not only refurbished, Faulty OEM that almost can work they also will sell.
Also, not only notebooks. Desktop also same.
Join the queue. I think probably got a lot of people lining up to sue already.
Sure. Their business extend till Indonesia. Big boss 1 merc, and his 2 sons also 1 merc each.
Any units also can be bought in Malaysia via online. no need cheaters like keypoint.

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Added on December 23, 2009, 3:10 pm
Also, yes, they are CHEATING consumers.

They installed Celeron Processors in their systems and flashed the BIOS to show P4 before.
It's not in a sense misleading but pure cheating.

Using celeron flash to P4..  ... but this is rarely case happen to key point...

If consumers facing problem with incompatible hardware, he/she can refer back to shop.. i believe they will exchange new unit to buyer...

moreover nowdays they facing alot of court case, they wont do such of this silly mistake to boost up sales & damaged their reputation even worst..

Nope they never learn. Actually, it's they HAVE already learnt from their lesson. They have learnt that by by having a good law firm backing them, even Consumer Associations can do nothing to them. They are willing to drag your case for months before you actually get anything or even nothing.

And I'm not talking in terms as an outsider or unsatisfied customer.
I'm talking as someone who has actually worked in there before.

Guys,
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.

The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.

We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so  surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.

When we purchase the laptop they didn't mentioned the laptop is parallel import.

Please be aware when purchase laptop during PC Fair.

The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.

I bought a 17" Toshiba from Keypoint 4 years ago. It is was new set.
I am very happy with my Toshiba, the cost is a lot cheaper compare to most other similar spec. laptop.

Althought it is an American set, and the Toshiba service centre Malaysia can't provide support to my Toshiba.
But i am able to get it repair in Lowyat when it has problem and i can bought new batteries online from ebay seller.

Unfortunatelly, it got stolen while i was staying in a Hotel few weeks ago.
I shouldn't leave it in the Hotel room when going out.
I should bring the laptop with me or lock it inside safe box.
(but it is very heavy, lazzy to carry it all the time when shopping in shopping mall)
(not sure the safe box is big enough or not)
an expensive lesson for me.