Hey guys, this evening shortly after finding out about the new bus fares, I emailed RapidKL asking them to improve bus frequency so as to make the fare increase something reasonable.

To my surprise they just emailed me back about an hour ago

My email
Their response
As I know you guys are mostly unhappy about this, I thought that I'd gather a few of your complains and bunch them into an email for my reply to the email I received. If you want to share your stories for me to write in my email please share in a civilised manner please.

I also encourage you all to write to RapidKL yourselves and spam their emails with complains and demand for better service
their email suggest@rapidkl.com.my

would be handy if they put up the timetables at the bus stops.

thanks

at least someone do something instead of just talking cock. i use to send emails to KTM komuter about the poor station condition in Kepong. Now after they upgraded the station i am happy. they even infrom on what they planned to do in stages. so not only did i get the reply they even try to inform me on what future plans they have

good job on KTM in that department

now all we need is for KTM to tambah more coaches! Email time again?

Not really reliable...

A bus with GPS system that send signal to the operation centre and the estimate time of arrival will be displayed on bus stops (there is a risk of it being stolen, but these can be avoided by proper design...

KTM is always fast in email or newspaper complaints...

Once there was complain of metre gauge not suitable bla bla, and later the Managing Director of KTMB of that time, replies on NST

wow.. saya pon pikir begitu jugak..

oh mai~ my experience with rapidkl has been pretty good so far. Just a little pissed because they are forcing us to use TnG for bus T529 ( trial period till august).

so after this apa macam ? i still can't figure out the zones.

The RM 40 monthly card is bullshit. I only use Rm 20 a month right now. Rm 20 jadi Rm 40. Dah double liao... bodoh ke apa ?

This post has been edited by Raziq: Jul 30 2009, 09:30 PM

we had the thing in essex, one bus was 3 mins away for fifteen minutes lol. but yeah, currently i dont even know how often the buses are supposed to arrive, so any sort of info, i'd be willing to take.

30 minutes per bus is too long. 15 minutes please.

they do state the frequency of buses according to type
for example, utama buses are supposed to arrive every 20 minutes and 30 minutes during certain hours
but sometimes this isnt true for all buses
As in my email, I've waited between 1 to even almost 2 and half hours (I think, it was long ago) for a bus once
Some buses are very frequent though, which is good, but it's sad that it isn't something that's consistent with all the buses

I actually hate KTM since it's always delayed whenever I want to get a ride and I avoid it like the plague
KTM to go to another state or even to Singapore isnt that bad though

I saw an ad once on the bus where you could call or sms their operation centre so as to get an estimate of when the buses will arrive
IINM KL Sentral's terminal displays how long before a bus will reach the terminal
Thanks for the reminder I'll include this in my email since it hasnt been implemented yet and I want to know the progress

forced to use TnG ? thats new
But i do prefer TnG, i always lose my tickets
I'll email them asking about zones since I dont understand that myself

30 minutes is long yes, but it isnt that bad compared to an hour
some buses are very frequent, like 10-15 minutes each got one bus of the same number (typically Bandar buses, also U40 during certain hours in my experience)

hey... there is always that good english jokes. buses comes in 3......... all the time. dont tell me they havent improved the system 9 years on. Back in 2000 this was also the problem with london buses.. wait until grow beard the countdown never accurate!

UK buses can be quite slow not bcoz of the traffic, but bcoz they need to layan the passengers.

for example, if u dunno where to go or how to get where u're going, just go to the bus stop and hail a bus. ANY bus. the drivers have the obligation to find out what u need, even if that's not the bus u're boarding for. so imagine those makcik2 british who LOVE to chat, they'd ask lotsa questions!

thumbs up for op eventhough i never ride rapidkl bus before

e-mail sent.

really? thats cool
do UK buses ever get cramped like sardines like buses here though?

new bus fares
double pay
rm1 become rm2 above

unfortunately, yes. and it could be worse sometimes.

u see, UK are not usually air conditioned. even if it's summer. so u get sweaty people cramping up in the buses with their clothes sticking to their skins rubbing against u. and during winter, they wear those thick jackets that were never washed for a couple of years that smells rotten. if u were ever had to take the bus, it's better to wait for the empty ones.

buses do come frequently, though. the busy routes are usually every 3-5 minutes, less busy about 15 minutes, and the absolutely not busy routes normally once every hour.

Damn

better than doing nothing

my friend once complained about a driver who was very rude to an old lady once, and he never saw that driver again lol

This is their respond, I'm very unhappy with their reply in bold. What say you?


Good day Adren,

Greetings from RapidKL !

Thank you for writing to us. Our reply is as follows:-

1. On the issue of the poor bus frequency, please provide us the bus route number so that we can provide you with the correct info. we wish to inform that the allocation of the bus frequency is based on the passengers demand during the peak and off peak period. Normally after 8.00 pm when the demand is low, the waiting time is longer. We are studying all bus routes so that bus schedules can be listed on the bus stops for passengers to plan their journey.

2. RapidKL will undertake an intensive customer service programmes for its drivers with the view to enhancing their competency, inculcating customer friendly values and to heighten their motivation towards a sense of pride in their jobs and the company.

3. Drivers are advised not to pick passengers when the bus exceed the passengers load for safety reasons. We will brief and remind all drivers on this matter again. In the meantime, we have requested our Maintenance team to carryout routine check on the buses to ensure the bus is in perfect conditions when on the road. Your comfort and satisfaction when using our bus service is important to us.


CRM Team
CRM & Call Center Dept
Communications Division
Syarikat Pengangkutan Integrasi Deras Sdn Bhd
Tel: 03-7625 6999 Helpline
Tel: 03-7650 7788 General line
Fax:03- 7625 6667